About SmileBack

About company

SmileBack is the easiest feedback platform to deliver genuine and actionable insights for improved customer retention, happier employees, and a better customer experience. SmileBack lets you hear directly from your customers after every service transaction. With this immediate and constructive feedback, you can praise service agents for a job well done and reach out to customers who aren’t happy before they leave you. Unbelievably simple to set up, designed to work the way your business works, SmileBack users see an uptick in customer satisfaction and employee morale right away. With great reporting, analytics, and automation features, it’s no wonder SmileBack customers give it five stars.