q-max.co.uk
About company
Q-Max's workforce management software is a widely deployed workforce management solution in UK contact centres. The software allows managers to forecast the volume of transactions that a contact centre will be required to handle and to schedule the optimal number of agents to meet the anticipated demand, improving productivity and customer experience. Q-Max has a diverse client base of more than 100 existing customers in all market sectors, offering significant cross-selling opportunities for the Group. Traditionally delivered as premise-based solutions, the Q-Max software will be integrated with Netcall's existing product portfolio and also made available on Netcall's hosted platform, expanding the product's addressable market and allowing delivery as a SaaS based solution.
