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They are a full-service, Management Services Organization or "MSO" and are NCQA certified for credentialing and re-credentialing. Their core business is to administer all aspects of an IPA or medical group’s managed care delivery system. They are fully delegated by all major health plans to provide services including utilization management, quality improvement, credentialing, committee and board support, contracting with both health plans and providers, claims processing, provider and member services, marketing, IT support, and finance
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