About Onward

About company

Onward is a customer service automation platform that creates a range of automated customer service and sales tools for business usage. The platform helps its clients achieve Automation40 - 40% of tickets automated, 40% of messages automated, 40 second average response time. Onward’s solution could be directly integrated into systems such as Zendesk, whilst simultaneously plugging into Salesforce and Hubspot to add leads. Onward’s enterprise chatbot platform leveraged natural language processing to extract meaning from customers’ messages. The platform can contextualize and personalize its responses to queries through drawing on signals such as historical activity, login status, and location.