nama.aiAbout company
Nama is an Automated Chat Platform using true AI to make time-consuming services simpler, faster and more convenient, saving customers time and money. The Platform includes an proprietary AI API, an Open Source framework to develop chatbots and an AI suggestions system used by customer service representatives. Combining the best of human intelligence with machines, Nama enables companies to meet their increasing customer expectations at scale. Founded in 2014 in Brazil, Nama brings AI to people's hearts. Bad customer service costs money and customers. The cost of customer service wait times is $100 billion per year in the USA, according to clicksoftware.com. Digital’s Customer Service Benchmark at compete.com indicates that people prefer chat over email or phone to relate to businesses by a margin of 41%. Although chatbots can help users and businesses overcome these losses, there is no simple solution that combines the best aspects of live chat with humans and chatbots.
