About Macfarlane telesystems

About company

They offer simplicity by providing the most intuitive, easiest to use desktop interfaces in the industry that help agents and supervisors achieve their business goals without having to battle with complicated technology. Agents can focus on understanding the customer issue and providing relevant and helpful responses, while remaining calm and professional. Supervisors can react quickly to changing contact centre situations and feel confident in their ability to manage the system without resorting to IT support.