hellodone.ai
About company
We enable a transformational customer experience for the Transport, Home Delivery and Utility sectors by orchestrating automatic, natural conversations across all voice and chat channels. Our platform combines digital channel capabilities (chat-bots, skills, dynamic content etc), deep data/insight (client/3rd party/proprietary) alongside a single, rich view of the customer to orchestrate truly valuable conversations, enable real customer engagement and reduce service costs. If an organisation wants to use chatbots and natural language processing (NLP), then our platform should be considered the orchestration layer to ensure truly all-channel customer engagement, minimising "chat-bots silos" and enhancing customer value through context-based offers and information.
