cruciblecxadvisors.com
About company
Crucible CX Advisors is a Texas based company founded with the vision of making the world a better place, one customer experience at a time. We design and implement customized Customer Experience (CX) programs with the primary objective of improving a company’s brand loyalty. Leveraging various Customer Experience Management platforms and tools, we will develop and send targeted surveys, collect and analyze the customer data and then create strategic actions plans based on the Voice of the Customer. These action plans then help pave the way for a more streamlined end-to-end process, measurable CX data that correlates to prioritized KPI's and a more aware, customer-centric culture that drives customer advocacy and accountability from the C-Suite to the Frontline. Improved revenue growth, customer retention and both internal and external customer satisfaction are the measurements of a successful CX program.
