About CognoBots.com

About company

CognoBots.com's solution, Cogno E2C, is a native Salesforce solution that improves default Salesforce Email-to-Case setup by addressing and reducing duplicate cases in the system caused when replies to original support requests are sent by customer. It helps users intercept the duplicate cases issues in two ways, Reporting Mode and Action Mode. Reporting Mode monitors and reports potential duplicate cases. No need for manual efforts. While Action Mode determines and stops the creation of duplicate cases while reattaching the incoming email to the original case.