About BPA Quality

About company

BPA Quality has been the global leader in providing Managed Quality Assurance Services for contact centres worldwide for more than 25 years. We work with some of the world's biggest organisations with one aim: to improve customer experience and through this deliver increased CSAT, NPS, sales, retention, loyalty, cost optimisation and profitability. Whether looking to increase revenues, grow customer loyalty or identify under-performance, we use our innovative and flexible Managed Quality Assurance Solutions to independently analyse customer communications and provide expert professional services to translate the findings into profit.