About Alphablues

About company

AlphaBlues is automating customer experience through chat for the enterprise. The company is one of the first to have fully integrated AI virtual assistants and live chat seamlessly into a coherent solution. A proprietary in-house developed NLP engine and virtual assistant platform (AlphaAI) is bundled with a live chat product for human agents (AlphaChat). This enables to fully automate customer journey into one flow - from website visit and potential resolution with a virtual assistant to a conversation and final resolution with a human agent. The company's “secret sauce” is around intent discovery pipeline and the GDPR-compliant solution also enables building voice operated virtual assistants. The solution is already used by several banks, financial institutions and telecom companies.