The murphy door
Great Doors, Horrible Customer Support, Buy add-ons directly you'll thank me...
I really wanted to love my Murphy Door experience. The concept is awesome, hidden doors, clever design, quality craftsmanship. But what should have been a smooth premium purchase turned into a months long headache.
I ordered a flush mount out-swing bookcase door along with several add ons (the AutoSwing opener, electromagnetic lock, and wireless fobs). The door itself is nice, but the add ons were a complete nightmare as they were not compatible with my door. Some of the items showed up not in their original packaging and honestly looked like refurbished equipment, which was never disclosed when I bought them.
The bigger issue, though, was customer service. Getting real help was next to impossible. Most “product specialists” are basically just sales reps reading off a script. When you have an actual technical issue, they cannot really help. I'd email customer support, get a text message response that almost always completely ignored the issues I'd outlined in my email message.
After spending thousands of dollars, I ended up having to contact the actual manufacturers of the add on products just to get working parts and support. And here is the kicker. Those same items are sold directly by the original vendors for less money, often with way better customer service.
If you are thinking about buying from Murphy Door, my advice is this:
Buy the door from them, because that is what they do well. But skip all the upsells and order any accessories (like openers, locks, or key fobs) directly from the third party companies. You will save money, get the parts in proper condition, and will not be stuck waiting weeks for answers that never come.
It is a shame, because the idea behind Murphy Door is great. But the customer experience, especially around their add ons, really misses the mark.
