Jules

Give Wards a wide berth

The service received from Wards solicitors in Clevedon over the past 18 months, dealing with my mothers estate has been diabolical.
So many mistakes have been made that I cannot name them all, but the main ones are as follow:-

I had been asked for information given twice before, to sign documents in another persons name, sign a receipt for undetermined funds yet to be sent, received undated, unsigned and incomplete letters.
Documents had not been attached to emails, refusal to acknowledge receipt of certified documents, despite many requests. On this occasion it turned out illness was the reason and no one was monitoring the system.
Another occasion, reason of holiday was given, so no one monitoring again, However, on a recent occasion I did get the obligatory auto message ‘Out of Office for two weeks’ but miraculously had a reply a couple of days later…
I asked for a partner or manager to investigate what all the problems were but this was ignored; but it did get some swift action
Thankfully my dealings with Wards solicitors are now concluded so should have no further communications