Renovo financial partners
Shocking incompetence!
Shocking incompetence! Several of my loans are now being serviced by RENOVO FINANCIAL CORP. The staff are apologetic in their emails several days after my communications but no action! Real estate tax payments are missed, insurance goes unpaid so as a customer you are exposed to risks of liability and liens on your property from unpaid taxes. A servicer’s only job is to accept customer payments that are meant to cover interest on the loan, real estate taxes and insurance; this is not challenging! After calling numerous times and leaving messages if you are lucky you will receive an apologetic email but the payments are not paid! RENOVO MUST BE AMONGST THE WORST MORTGAGE SERVICERS IN THE INDUSTRY. I have decades of experience in NYC real estate with many loans over the years but have never had such unprofessional servicing! I believe RENOVO FINANCIAL CORP. MUST BE NEARING BANKRUPTCY hence their inability to make timely payments. These experiences span several loans and the several months since my loans were transferred to Renovo.
