Gaganis bros
Terrible service, wrong order, incorrect shipping, unwilling to rectify problem
Terrible service. Placed an online order with Express delivery on the Monday - I live 90 minutes north of Gaganis Bros. Nothing on the website says anything about taking so many days to pack and ship orders placed online. So when selecting Express shipping you expect express. Wednesday I called to follow up on delivery. First was told that there was a mix up and the company missed my order on Tuesday but had been picked up that morning. Further into conversation was told that it was still waiting to be picked up. I then said I was going to be in Adelaide the next day and I could pick it up instead because it was an urgent order which is why I paid for express. I was told that they needed to speak with their manager and then call me back. There was no call back. Come to today, the following Monday and my parcel has finally arrived, a week after ordering and paying for express. The contents however are incorrect. I have called them again. I need to wait and call them back tomorrow though because apparently there are a lot of online orders and they can’t talk to me about mine. They also need to speak with whoever packed my order. Very very uncooperative. I asked to speak with the manager. Was told that the manager probably wouldn’t want to talk with me. I was put on hold. Dead silence for 15 minutes before I hung up. So I’ve paid for an order with express shipping. Incorrect order delivered, was not treated as express and unwilling to help rectify the problem. Definitely do not recommend this company.
