k.young7691

Avoid

We should have read more reviews before we agreed to contract with Brytor, we would have avoided all the misery and extra 'costs' that followed for our trans Atlantic move.
Initial experiences through the planning and packing activities were good. However, the moment they had all of our possessions and we flew out of Canada, the problems started.  We were told the volume of our possessions was 35% higher than estimated driving our costs up in proportion.   We challenged the number, and they could not and would not justify it, they even offered a detailed breakdown of a 10% increase but insisted we pay 35% more.  They refused to discuss and frequently stopped communicating.  1 month after we left, we 'settled' by paying an additional 20% to release our possessions.   We felt like we had paid a ransom demand.  We chose to buy transit insurance but struggled to get any details of what it covered or even confirmation that we were insured, 8 weeks after packing, our container was shipped to the UK.   At this point, we were told that there would be additional costs to deliver our possessions, as the quote assumed a truck could deliver the 40ft container directly to our front door.  We had never been asked about this or had this explained. It was unreasonable to make this assumption, however true to form Brytor accepted no responsibility for the issue and made us pay a large sum of money before they would collect it from the port. It was made clear that if we didn't pay we would be charged storage at the port on a daily rate.  We paid, as we had no choice, and our items were delivered by an inadequate team who constantly complained (too cold, too wet, too much stuff, too heavy etc).  I ended up carrying a lot of the items myself.
We got our stuff eventually, after a slow and painful process, with costs that grew significantly,  no meaningful customer service and very poor communication.   We made a formal complaint afterwards, but unsurprisingly, it was dismissed. Looking at other reviews, we are far from alone, and our experience is far from the worst. Avoid.