Castelan Group
Furniture cover is fake
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Review of Castelan Group
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customer
2 reviews
GB
Rated 1 out of 5 stars
They are a scam
They are a scam, please do not get sucked in to their lies, I had two small scuffs on my sofa which occured overnight and when I reported it straight away after noticing it like they stipulate, someone came to take pictures and then on the very first claim I ever made after purchasing a 5 year guarantee thy rejected my claim as they feel it happened gradually and not from an accident apparently.
If I have 5 years cover then why would I not make a claim at the very instance as I have cover? It does not make any sense.
I feel stupid for being a tool in their scam for becoming rich over our money!
Please avoid and do not buy cover at any costs. I am still waiting for an actual justification for their rejection as opposed to their assumption as to what they believe contributed to the damage on my sofas (questioning my integrity).
