terrijury64

Terrible Service

Purchased a sofa from Heal & Son. After 5 months one of the seat cushions became hard and flat when sat on compared to the other cushions. Heals sent out a technician from Castelan to look at this. He was very nice and chatty about where he lived and his barbers that he went to in my area but did absolutely nothing else. He patted the cushion a couple of times with the covers off but would not sit on the sofa even though I asked him to. His detailed report said that there was no manufacturing fault and that he showed me how to dress a cushion, which was a lie. A complete waste of time - I have had to go back to Heals to complain and take things further. Castelan are not worth the time I took from work for his visit.