Premium Price, Disappointing Experience: My PETKIT Infinity Review
Before purchasing this product, please carefully consider whether its parts will be supported long-term — and do not rely solely on marketing claims.
My experience with the PETKIT Fresh Element Infinity 5L has been extremely and profoundly disappointing.
1. Pricing & Marketing Expectations
When I purchased the Infinity, it was heavily marketed as one of PETKIT’s most advanced and premium automatic feeders. With its high-end materials, precise feeding technology, and claims of long-term reliability, it was clearly positioned as a flagship product. Naturally, I expected premium performance, lasting support, and reasonable value retention.
However, after just one year, the resale/trade-in value dropped dramatically. The difference between the original premium positioning and its current perceived value is shocking. It feels as though the product was promoted as future-proof and high-end, yet the long-term reality tells a very different story. The gap between marketing promises and actual ownership experience is deeply frustrating and makes me feel misled.
2. Faulty Food Remaining Detection & Discontinued Support
One of the key selling points — the food remaining detection and alert system — has been unreliable. A feature that was advertised as smart and accurate has instead been inconsistent and frustrating to use. For a product in this price range, that level of inaccuracy is unacceptable.
What makes this situation even worse is learning that after only one year of use, the product has been discontinued and replacement parts are no longer supported. For a premium device, this is extremely disappointing. I expected a much longer lifecycle, proper service availability, and continued support.
Even more concerning, the product is still being sold at a high price — around 3,500,000 VND at the time of writing — despite the lack of long-term repair support. Selling a premium-priced device while discontinuing parts so quickly feels highly irresponsible and deeply unfair to customers.
Overall, I feel profoundly let down. A product positioned as premium should not lose repair support within such a short time. This experience not only makes me disappointed with the Infinity itself, but also raises serious concerns about PETKIT’s future products. If new models continue to be heavily promoted and marketed as premium, yet lose support within a short period, it becomes very difficult for customers to trust the brand long-term.
At this point, my disappointment goes beyond a single device — it reflects a growing concern about the company’s long-term commitment to product support and customer responsibility.
