Volkswagen of Oakland Review

Had a fantastic experience, highly recommend going there. Ask for Sheena, she is amazing!

Dennis and Walter made the process of leasing a Volkswagen e-Golf pretty painless. Dennis communicated with us prior to arriving at the showroom. We were able to test drive the car and pick out the color we wanted. From there, Walter helped us with the financing. Thank you both. So far so good in the world of leasing an electric car.

Sheena has helped me buy a great car for my family... she was very helpful and patient throughout and we now own a car that we all love to travel in

Dennis and Sarah were great. They answered all my questions and helped me get the car I really wanted. Fast and easy to deal with and willing to listen to my concerns and financial situation. Thanks again!

I had a really great time buying my new car here. Joshua greeted me the moment I walked in, and took care of me through the entire process. I never felt pressured to buy, unlike most of the other dealerships I ve been to.

Athena Juarez is simply fantastic! She has a great personality as well as being extremely competent! She takes the time to explain all details in a clear, concise manner. And she engages with her clients as well as actively listens to them. And she is able to interact with the client so that they fully understand the information. She does not have the typical "cookie cutter" approach to customer service and that is why she is an asset to any team. Thank you for all your assistance!

Everyone was super nice and accommodating. They worked with me to get approved and made me feel confident and comfortable in my purschse. Tim the sales manager was so sweet and funny. He definitely deserves 5 stars.

David our sale rep was very informative, friendly and welcoming. I think this is the best experience we ever had buying a car or being at the car dealer. Everyone was genuine, like Omar in accounting. To top it off, David delivered the car to our home. Absolutely best experience!!!

Everyone was extremely helpful and didn't try and pressure me.

Had some work done on my cc in June. David the service rep told me that they had contacted my warranty company and they said it was something not covered. I l after called the my warranty company and no phone call was EVER made to the warranty co. Upon calling volkswagen I was finally called back with, and I quote "we forgot to call or whatever ". I am still trying to resolve this matter with no help from volkswagen. SSSHHHAAADDDYYYY

I wasn't happy about the part department before, but I want to try them again anyway because they are closed by. This time, the guys in there are new of course I don't know how long because I haven't come back for a while. They greet me, help me with the part, specially Jesse very patient with me. Thank you. If you come back see Jesse or Manny.

Everyone was friendly and helpful, and my sales rep even chased me down the street when I drove off the lot having left my new car's registration on his desk!!

Great customer care, sales and after sales. It's a pleasure shopping with them.

Tim did everything I could have asked for. Super friendly and efficient.

Great service. Very thorough and extremely professional. Stayed in contact through the whole process.

Everything went pretty smoothly except one part that I want to WARN others about. The car we purchased was sitting outside for a while so was very dirty. We inspected for flaws in the body and not seeing any went forward with the purchase. A couple of significant scratches were discovered however AFTER purchase once the car was washed and detailed. In retrospect, some things Dennis the salesperson said makes me believe he knew about defects. When asked if there was anything we should know about car he said we should look for ourselves. I told him the car was dirty and he said they do not detail until after a car is sold. Moral of story: HAVE CAR WASHED BEFORE YOU MAKE FINAL DECISION. My fault for not insisting but left me with a very bad feeling because of what happened.

Not good, be careful when you are buying car at here

Julian was a professional salesman he was quick and early he got me great numbers that was in my budget. Julian wasn't a pushy salesman neither I came from Pleasanton and I was out of there within three hours.

Very nice staff friendly took there time with me helped me out and was able to get a vehicle. Thanks!!!

I feel like I can never have enough good things to say about Volkswagen of Oakland. They always remember me (AND my husband AND my baby). I really get the feeling that they care about my family, and that they're working to get me the best deals, and that they want our relationship to last a long time.

I recently had to bring my car in for both scheduled maintenance and a repair. The repair fell under warranty, but to be honest, I didn't have any faith in that process. I have worked with so many companies that will do anything to keep from honoring a warranty not so with Volkswagen of Oakland. They had the repair finished quickly, and something that would have cost thousands of dollars only required a $50 copay.

I'd like to offer kudos to Webster ("Web") in the service department. He is so kind, and always listens to me, and he is such a reasonable guy and a great communicator with a warm sense of humor. You can tell he is a family man. I feel really lucky when we get assigned to Web, and I have even starting telling my husband when he goes in, "No not THAT guy, go for the first desk on the left ask for Web!"

Another great person on staff is Athena in billing/admin. She has always remembered our family from our very first phone conversation. She has a great personality, never tries to sell me on something I don't want, and you can just tell she's a decent and hard-working person. I really appreciate her and try to say 'hi' even if we aren't being billed for anything. She's just the kind of person who always makes your day better.

Another great person on staff is Sully. I always stop by to show him my beautiful grubby baby, and he always remembers us. So does Julian. :)

I never thought we would be a "dealership" family, but I really appreciate the staff at Volkswagen of Oakland, and we will keep coming here for as long as possible.

Thanks for all the help and caring, everyone!

I have the cursed Jetta TDI. The check engine light came on and the dealership is charging me $651 for the repair when online the high end cost of replacement of the Rear oxygen sensor is max $250. What a bunch of crooks!

Webster the manager's explanation was that it takes his mechanic at least an hour to find the problem ($175/hour). Really Webster????!!!!?! Just because I'm a woman wearing a dress and heals doesn't mean I'm mechanically Illiterate. These days to find a electrical issue with a NEW car you hook it up to a computer which spits out a error code telling you exactly where to find the problem. It takes less then 5 minutes. And I did verify this with 3 other VW shops (dealer and non-dealers) just to make sure I had it right.

Now the Rear O2 sensor is a plug so literately you have to dig a bit (no more the 30 min max) to get to the plug, pull it out and replace it. That's it. I actually watched the guy at the shop where I took my car in for a repair do it so don't try and tell me YOUR mechanics that are VW TRAINED will take over an hour to replace it.

So the max you should be charging for the work is $145 + the $250 for the part. That's a total of $400.

I've been coming to the shop for almost 10 years now. I explained that this month I've been hit by hospital expenses and it's my daughter's 16th Birthday. You'd think they'd at least be honest with their charges. NOPE! They don't care. As long as the money goes in their pocket what does it matter if they are overcharging.

The whole service office staff has changed since my previous review. It's now run by the crooked Webster and his hooligans. I would highly discourage anyone from using them.

I found a great shop in Berkeley that does VW repair. You can message me for the name if you want. HONEST, solid people. Got the whole job done for $330 + tax. Still out the $175 to VW for the supposed hour it took for the mechanic to hook the car up to the computer and read the error on the screen. Sounds to me the money went to pay for reading lessons for him so he code read the instructions the computer was giving him because he sure wasn't digging under my hood.

THIS PLACE IS AWFUL. DON'T GO THERE. It has been 12 days since I sent my car there for tires change. Kept on calling and calling, No body could answer me the status and where my car is. I would go there and drove my car right now but what kind of car service close on the weekends?

About a month ago i went to Vollkswagen in Oakland.Ca looking to buy a car.
I was wellcomed by a gentlemen by the name Julian,a. a sales associate, he gave me a tour of the cars ,i decide i wanted a 2013 jetta,i informed Julian that my credit was not perfect,he gave me a great financial review , he came up with a great offer and i have to say im very happy with my 2013 jetta.
Julian has great customer service skill ,i am very satisfied .I recommend to anyone if you are looking to purchase a Volkswagon. go to 2740 Broadway in Oakland.Ca ask for Julian ,hes the salesman that makes it possible.
This was a very pleasant experience.
Thank you Julian for all your help.

I have obtained three VWs from VW of Oakland and that says a lot.

Joey helped me choose a new Golf, and it was a wonderful experience.

He was helpful, knowledgeable, not pushy and it made for an all around pleasant car-purchasing experience.

Bought a Passat from them. Quickest and easiest purchase ever at a killer deal that I haven't been able to top.

I met with Sheena Driver (Sales) who displayed amazing customer service skills. She was very professional, and she really worked with me to assure that I received the best deal possible. The entire sales team, et al, assisted Sheena in her efforts to help me secure a great deal. As a result, I was able to leave VW of Oakland with the car (2018 Passat) and the features I wanted with the budget I had to work with.

Three years ago I leased a 2015 Jetta, although I wanted a Passat, but an affordable great deal was not doable so I settled for a Jetta. This time, Sheena and her team saw to it that I got exactly what I wanted and more, which warmed my heart!

As well, Sheena and her team was very patient and understanding about my financial situation. Also, prior to meeting with Sheena, I had to postpone our meeting several times but Sheena didn't give up on me.

Thank you Sheena, and team! And, thank you to the two young men who patiently cleaned the car, picked it up from their car lot in JL Square and tolerated my sister and I with our requests.

Much Love, Light & Appreciation!!!!...!
Sandra Scoggins

We were met by Woodland, a very friendly and knowledgeable salesman, he was ready and able to answer all our questions. Buying a car can be time consuming and difficult, Woodland made our buying experience very comfortable.
Omar in the finance department also helped to make the process easy and quick. We would highly recommend Volkswagen of Oakland

This dealership is hands down the worst experience I've had with a service of any kind. I've had to go back to them repeatedly to get a simple service done because they couldn't perform it properly and each time the same member of the service team said it wasn't his problem someone else must've done it.

Joshua Lehr, my new good friend (and whom I met only yesterday) came recommended by my trusted and very savvy mechanic.

I found Josh to be entirely straightforward, attentive, respectful, knowledgeable and funny. He was helpful in finding the right vehicle for me, even though I didn t know at first which that was.

He delivered my new Golf SE this morning. I think I m going to love it.

Really great experience. Found the car I wanted. It was in better condition than the pictures showed. Worked with Samuel. He was very kowledgable. Felt like I got a good deal. Super stoked on my "new to me" GTI.

Great experience - in and out in under 90 minutes.
Awesome work from Chelsea Adams, the internet salesperson, and from the gentleman in finance.

Great service, went in for a recall issue given a ride home, offered a ride back to pickup my car.very friendly.

The worst customer service!!
I was there to purchase a car, they wasted 2 of my days and run my credit report, applied so many places without getting my permission, hurt my score very bad.
They were so rude!
Don t waste your time and don t go this place!

I was shopping for a car for my mother and worked with several dealerships. I ended up buying my mothers car at Oakland Volkswagen because of Sheena Driver. She was extremely understanding of our needs and explained everything to us clearly. We felt at ease buying our car from her & recommend Sheena to anyone looking for a great salesperson who has your best interest in mind. Thanks Sheena.

Joshua (aka) JD, served us well throughout the whole process of buying our new car. Look for him...you'll be glad ya did...thanks JD!

It has been my experience at VW of Oaklan that keeps me com o ng back. This is my third car here and I have been give VIP treatment.

Wonderful experience, Athena she always remember my name! Always leaving the dealership with a smile on my face.

Hustled hard to get me the vehicle I wanted. Total turn around time from first contact to having a vehicle locked in 12 hours. Great fast friendly service. No bull. Great lease rate! Dennis is great.

I live on the central coast. And the dealerships there suck. I'm seriously tempted to make the 3+ hour drive to have VW of Oakland take care of my car!
VW vision is a really neat feature.
And everyone was really friendly and eager to help! Unlike other places where they act like you're an inconvenience.

Great place they gave me a better deal than Fremont. Make sure to talk Tolao he's very professional and clear cut no funny business with him.

Do not buy from this dealership or sales manager Taleo
I should have looked at past reviews before shopping.
There is a clear pattern of bait and switch tactics especially trying to get you to finance.

My wife and I spoke with Chelsea the salesperson (hard to blame her as I m sure she s getting instructed from higher ups). We did not want to waist time in dealership as we knew exactly what we wanted a Volkswagen convertible. They had the color in stock.

We specified to Chelsea we were all cash buyer not interested in financing. We asked what was best price she could give us given that situation. She sent us a text with specific price and no other info or disclosures.
We fully disclosed we had also hired another car broker and would like to see if they could do a little better than what was quoted. She said the only way to get an even better price than what was quoted was if we were open to financing.

We said we were not interested in financing and we would continue looking. After discussing with my wife that we wanted to give Chelsea the business as she was nice and helpful we called back a day later and said we would take it. She said that s great come on in. Then minutes later we get another text saying we ll work something out on the price as that was financing price. (ahh now that we re committed)

Her manager TALEO got involved and instead of asking us what happened he immediately quoted what was on the website. I explained to him we were not on the website it was all over the phone and all parties were very clear it was all cash offer as Chelsea had confirmed 3-4 times. He then ignored his employees promises and our unsatisfactory experience and asked if there was any way we could finance a little piece of it. He kept saying come in we will work it out. Constantly ignoring what was promised on their end and trying to get us to do it there way with financing.

We explained to him this was not the way to do business and we would let our reviews do the talking as well as contact Volkswagen as this high pressure bait and switch approach was not ok.

He then insulted us by saying we were bullies for asking them to honor what they promised and to stop trying to steer us in another direction. Unbelievable sales manager who was never on the call with his rep and had no clue about our conversations. Condescending rude and arrogant. He never even acknowledged Chelsea may have not understood or might have miscomunicated the offer.

This is why people hate dealing with dealerships

We will not buy from this dealership ever and we will now buy another brand not Volkswagen.
I have heard great things about Dorito brothers in Walnut Creek. If you must buy a Volkswagen make the extra trip.

Great experience purchasing a used Jetta with Oakland VW. The car is in excellent shape. Would not guess it is a 2017 model. Working with Dennis was great.

We had a very satisfying Certified Pre-Owned purchase process with Joey. Thoughtful attention to mask wearing, distancing, and sanitizing surfaces. Good test drive, excellent price, helpful staff, and all the paperwork stuff went about as quickly and smoothly as it can.

The rudest service i received from the female agent just today. I walked in and explained what I needed with the exact stock#s. she did not let me finish my sentence and put up a "time out" hand gesture saying l should first introduce myself? I would not let someone with an attitude and mannerism like that take the commission off of the car purchase I would be making. Never going back there if I have to deal with a salesperson with an attitude when I have a large pool of extremely professional sales people around to help out in anyway.

Service center lies and is overpriced. Avoid if you can help it.

I took my car in for a few repairs because only dealerships have the parts for my older car. They flat out told me my timing belt was old and needing replacement, despite the fact i had it replaced literally 5 days prior them looking at it.

The VW Service center charged me 350$ for labor on a job multiple mechanics quoted me at no more than 100$.

Biggest scam ever.

Josh Lehr did a great job providing us with a 2017 VW Alltrack. We are excited for continued high quality service from Oakland VW. Professional, quick, polite and competent. Highly recommend Josh if you are in the market for a new VW. Cheers!

Customer service was excellent , staff was friendly and helpful. I would recommend it to my friends

Great and friendly staff. All are kind and very helpful.
Appreciate all the efforts to get me the car and best deal for me.

Sheena helped us buy our second car recently... V had certain specifications and Sheena showed us various models considering our budget and other requirements.... Thank you Sheena for helping us buy a car which we all love

Such an amazing team!!! I appreciate the time they took with me and made sure everything was efficient. Any questions I had about the car or paperwork process they were very Knowledgable and attentive to my wants and needs. I got the vehicle I love and I look forward to referring everyone here if they re looking for a car.

Had a wonderful experience here getting my new vw convertible. Friendly Staff were helpful and made the transaction easy and quick. I would return to this dealership in the future.

Apparently asking for information but not being interested in buying the same day means sales managers will just walk away from you. Terrible service.

Thanks to the incredible VW Oakland team. For the second car in a row, your entire team was phenomenal to work with and created a deal that worked for us both while enabling me to get my ideal car at an unbelievable price that I didn t think was possible. Every single person I interacted with were incredible with a special shout out to Tony, David, Jeff, Omar and the guys out back. I highly recommend VW Oakland every time.

Nacho from sales is a nice guy. Did a very good job when I worked with him. He listened to all of my concerns and answered all my questions to the best of his abilities. My issues are with the sales manager and finance folks. I purchased a vehicle after my previous one ( also purchased there ) had been totaled. I was still waiting on insurance to process everything when VW Oakland let me know me I could still go ahead with a new purchase in the meantime. We picked a vehicle and signed all the paperwork...etc A month and a half after the fact they informed me I had to return the vehicle because they never submitted paperwork or even secured funding. Prior to this day they had never once expressed any concerns. In fact being over month after I signed it would have never occurred to me that there would be any issues. They informed me that my credit was not approved due to a previous car loan that I was still paying off which to me made sense. I was just dumbfounded why they decided to wait more than a month to let me know especially when i repeatedly mentioned I was getting ready to move across the country. I guess they were so eager to make a sale that they would do anything shady to secure it...Then they assured me if I brought a co-signer I could get it approved but when I let them know I had one with excellent credit they ignored me. So now I had to change my plans and decline a position I had already excepted due to the circumstances...all of which could have been avoided if they were upfront from the beginning. If you're gonna do business with these people just make sure you cover your ass otherwise they will screw you. At the end of the day they don't care about you regardless of what they tell you:) Happy Friday everyone!

First-time car buyer, excellent experience. Dennis was professional and fair. Got a great deal. Love the car! 10/10 recommend

I have purchased several vehicles in my lifetime and I have to say this is by far the best experience I have ever had. Sheena was great with me and my fa mily. She came in on her day off to accommodate our schedule. She made it very easy to purchase the Atlas & explained all the features patiently to both my wife & I. Thank you Sheena, we really appreciate everything you did to make this the best experience.

Omar helped me out, very friendly and knowledgeable and made the whole experience super easy!

Disgrace of an experience. I did my research ahead of time and went in ready to buy a car. Prior to showing up I worked with a sales guy, Samuel Leyva, to ensure the car was good to go. First, Samuel doesn't even bother to show up for the appointment. Next, the car needs new bumpers and has not been cleaned, nowhere near ready. The rest of the sales team had no idea I was even coming in. They did their best but Samuel threw them under the bus. If you give the dealership a try, avoid Samuel like the plague.

Great experience! Nice and very helpful sales dealers! Love my new VW Jetta =)

Love this place was recommended by friend... walked in and right away was taken care of by Dennis. He made sure I got everything I wanted and left same day with my car, thanks Volkswagen of Oakland and Dennis...

I do not recommend buying your next car here. My boyfriend and I were happy with our experience up until it was time to sign. Our salesperson, Chelsea Adams, was insistent upon getting us a car insurance quote from someone that she knew and worked with at State Farm. We weren't interested in that, but Chelsea called anyway. She started out the call by being rude to the agent and then did not like the answer she got (that they were closed on Sunday and unable to give a quote until Monday) so she called the agent annoying and r******* WHILE SHE WAS STILL ON THE PHONE. I was appalled the she spoke this way to someone at all, but especially that she would do that while she was in front of someone she was trying to sell a car to. I relayed what she said to the sales manager and informed him that we wanted a new salesperson since we no longer wanted to do business with someone who felt comfortable saying those things. The sales manager asked us to sit in the lounge while he found a new salesperson. We were then brought to the finance guy with no indication that we were going to be using a new salesperson or even a statement from him saying that she does not represent their values and conduct as a business.

I am left to assume that Chelsea's terrible behavior towards the agent is acceptable and par for the course at this dealership. I, personally, wish that we had not given them our money and am disappointed that Chelsea probably still received her commission. It is 2019, that kind of language is unacceptable.

And to top it off, our car got a flat tire the day after we bought it so we had to spend extra money on a new tire immediately after buying a car.

Great customer service, second purchase from dealer.Pleasant personnel.Thank you.

About 8 months ago I needed help with my beetle. I was referred to Volkswagen of Oakland by a friend who bought her car at that dealership. I worked with Athena. Not only was she polite and professional but she was able to guide me to the proper help I needed to get my beetle running at top performance. Since then I decided to buy another Volkswagen for my son and went back to Volkswagen of Oakland. What a relief it was to see a familiar face (Athena again) in the sales department. Great dealership with awesome employees who make you feel comfortable and informed

I had appointment with Chelsea Adam with full intention to buy the 2015 Golf TDI. I was so excited but unfortunately Chelsea was the the most rude sale person I met in my life .She made me feel very uncomfortable . She was rushing me to buy the car . Her attitude made me just leave the building when I left she called me and I told Her I don t want to deal with you no more I want to speak with different sale personne she hang up on me.

Very comfortable, no pressure, great communication, and honest!

Jesse and Nacho we're easy to deal with, quick to answer my questions. I knew what I wanted, VW of Oakland was the only one who had it, and I bought the car the next day after finding it online. When I found out the dealership was family owned, I was happy because I like supporting family owned businesses.

I hope no one will have to go through such a bad experience. I was only provided with one key and was promised to mailed out second key as soon as it get back to dealer. Sales person is horrible with responding on time. He was rude and told me that he had other work and was busy. It took him almost a week to reply my text. I had to call several time and leave him message to get a call back as if I was asking something extra. After 2 week they mailed out my key but to wrong address. I could not sleep all night thinking that someone is walking around with my car key and it is vulnerable to theft. How could someone be so irresponsible. I kept checking with sales person about my mail tracking but he got back to me after 10 days and mentioned that there was a typo in the address and was mailed to wrong address. It s been a month now and I still hasn t gotten my second key. It s so embarrassing and frustrating to call every week to ask for the second key which I should have gotton at the time of purchase. I feel like I have made a horrible mistake buying a volkswagen car and got involved in such disgusting business. Even after of all these inconvenience the sales person is very rude And feel burden to respond my queries instead of being apologetic. I would never recommend any of my family and friends to buy any Volkswagen car or even specific with this dealer. It s been almost 2 month now and I am still dealing with my refund issue. Please don t make a mistake like me.

They didn't even take the one rear tire off to check if it had a slow leak. They could of just said we don't do tire repairs...a couple of days later I call and left the tech a msg for a part number...No one ever called me back.

I purchased a used Mini Cooper after seeing it online. For a 2011 clean veh with 25,000 miles it looked like a great deal. I walked into the showroom and met with Tim the salesman and after a short price price inquiry I left. A few hours later I got a text from Tim thanking me for coming in and asking me what it would take to make the price attractive. I made an offer and we ended up splitting the difference. I showed up at 4:30 and left at 5:30 with the keys. It was fun actually! Plus the Volkswagen dealer had pictures of my first two cars- a 65 bug and a 65 bus! That was fun too....

Been here twice, parts store was closed both times. Rather unsympathetic staff. What type of dealership is this? Walnut Creek parts store always open.

They have a nice system in place here and it shows in the consistency of the customer experience. I only take my Tiguan here for servicing. There is no reason to shop around as well as the prices are reasonable for the level of service you get.

I had the most wonderful experience at Volkswagen of Oakland, thanks to Dennis. He was informative, patient, and professional. He got me the car I wanted, at a price manageable for my budget. Please go see Dennis I promise you won't regret it. PS Richard & Athena were awesome as well. Volkswagen is lucky to have them!

Above and beyond! I got a great deal, then incentives changed within hours and they actually called me to make it better - amazing! This business is built on the principle of doing the right thing. Everyone we dealt with was honest, patient, knowledgeable, and personable. Relaxed and competent - no hard sales tactics. And their pricing is the best -
I did the research. Could not recommend it higher.

Great experience, wonderful staff. No hassles. In and out with no bait and switch. Would recommend them to anyone looking to buy a VW.

Sheena was extremely knowledgeable and helpful and made the whole experience very pleasant. Thanks a lot!

Do not ever use this dealership to buy a car especially a used car. My partner and I went to this dealership to look at an used 2016 vw touareg. We test drive the car without the sales rep Diego Soto. We then come back to tell him our concerns about the car and what our concerns were in terms of repairs. We then explicitly asked him what else that the dealership was aware of in terms of what needed to be repaired for the car. He then proceeded to lie right in front of our faces that everything is working. We were given documents for the car maintenance records and warranty information when going through finance.
A few weeks go by and I notice that my first time trying to set cruise control the car errors out saying no view window available for front assist. I cannot set cruise control at all. I take it back to the dealer to use my nearly 7000 dollar dealer warranty to have it fix. Diego responds back to me saying Oh, you bought the car as is and you signed our document saying you acknowledged front assist was not working . He then texted me this bogus document with my obviously forged/photoshopped signature several hours later. Nowhere in our paperwork did we get a copy of this document, nor do I remember signing the document he texted to me as I read all the paperwork I signed. My partner and I both asked Diego and finance if there were any major problems with the car that we should be known aware of and both sales and finance lied to our faces. They knew beforehand about this car issues and did not bring them up while buying this car. This is wrong on so many levels of having some semblance of trust of buying a used car from the actual vehicle manufacturer brand.
VW dealers around are now quoting thousands of dollars that I have to come out of pocket for repairs. Do not trust this dealer with your buying needs and definitely do not trust the lying sales department. We will be also filing a formal complaint with the BBB about this situation because of how messed up this was.
if I could give 0 stars I would!

I loved my experience at Volkswagen of Oakland! Julian approached me with such enthusiasm and professionalism and made buying a car a very simple process for me! I appreciated the great service! Thank You!

Dennis, Omar and the rest of the Oakland VW team made buying a 2019 VW Atlas SEL Premium a great experience!! They are both helpful and friendly!!

Sheena Driver is one of the most wonderful customer service reps I've ever had the pleasure to work with. Buying a vehicle is a scary, expensive experience and Sheena took this into consideration during our transaction. Will definitely be referring my friends and family to her!!

I had a great experience here. Helpful staff and good service.

Very customer service oriented individuals at this dealership. All my questions were promptly and thoroughly answered. A good car purchasing experience.

As far as car dealerships go, it was mostly average. Pushy salesman and annoying negotiation process.
However, they also did one thing which got me really angry. On the info sheet stuck to the window of the car, it listed a few features which the car turned out to not actually have. In hindsight, I definitely should have checked myself, but still. They sold me a car while functionally lying about its features. Seems pretty scummy and possibly illegal.
I m currently awaiting a response to my email requesting they rectify the problem by installing the missing parts.

The best customer service I've ever received for any auto parts or service.

Sheena Driver, one of the most patient sales person I've come across so far. She patiently heard all my queries and dilemmas related to purchasing a new vehicle and addressed them too. She kept me engaged throughout the conversation. I would like to appreciate the extra effort she took, to go that extra mile to make a customer happy. Thank you for this wonderful experience at Volkswagen.

I interacted with Sheena and she was amazing. She helped us out very effeciently and answered all our questions patiently. I would def recommend her and the dealership to all my friends and family.

Athena was cool. Followed up with me after my service. Great experience.

Nacho & Dave were great...forget how much paperwork is involved

Easy car buying experience; no pressure and friendly.

These guys are the worst......they will rip you off. Beware and stay away.....their service department charges double and takes advantage of seemingly unaware women. I would seriously consider any other dealership then VW of Oakland

Friendly work environment. Everyone was really helpful and knowing the fact that some people just wants to take a look at some vehicles, they are quick to seize the moment. I came here to test drive the 2017 Volkswagen
Touareg Wolfsburg Edition. I actually purchased that day thanks to Julian. Thank you Volkswagen of Oakland. You have a amazing staff. Now I'm going to enjoy my summer with a new ride.