I took my computer in to have them take a virus off of it and they did not completely fix the computer. I had to take it in again and they expected me to pay for them to fix it again. The person kept saying that I told him that money was not an option when I said I could not afford to pay for them to fix it again.
They suggested I go somewhere else. So, at least they know their limitations. Nice guy though
I went in to the Apple portion of vgh to have them look at my iPad for swelling batteries.
They ran some tests and indicated that the batteries were at 97% but that the pressure on the screen still indicates battery issues. I asked if there was anyway that Apple would deny the $99 battery replacement and say it was the screen and want to charge me $569 or some absurd price. I was told that no, there was no way they could deny it.
I was required to remove my screen protector to ship it in which was fine. Two days later I received a call and was told Apple denied the replacement stating that the batteries tested good and that it was a screen issue and it would be the full replacement price.
I confronted the employee who told me that they would not deny it as a battery replacement and he LIED and said he would never have said that. My issue is not with the fact that he was wrong, everybody is wrong now and again, but he lied about it. I don t do business with liars and now I am out a screen protector and didn t have my iPad for three days. Both not very big deals, but lying to my face after, that I cannot deal with. I will not be going back.
UPDATE:
After seeing the owners reply I just want to give an update. It is very unfortunate that the owner is unable to be honest here and instead choose to use an intimidation tactic by listing my full name to try and get me to remove my review. Some of what he said is true, most skews the real story. It s possibly that his staff lied to him too, if he has audio recordings in his store he should review all three of my of my visits starting on Monday, July 6th, at 2:50 and see that I was both calm and was lied too. I did not berate the staff, I just called a lie a lie and I was polite during the entire visit, I did leave in a hurry as I was quite upset about the guy lying to me, but I was not loud. Like I said before, I was not too upset about the outcome of the repair, they are right, Apple is Apple, the store can only do so much, I was upset about the employee not being able to fess up to his mistake and rather choosing to lie about it. As I left the store, in which I was the only customer, I told the owner that one of his employees was a liar, and said pointing to another of his employees who had helped me, Not him, he did a great job, it was the other guy I would love for the owner to reach out to me to discuss how they could make this right instead of falsely accusing me of being loud and hostile, both of which are not true. They have my phone number on record.
Excellent service from Gavin and Lindsay. Thanks for your help today with my iPhone.
Good people and helpful. I love vintage video game in their store! They are willing to let me check, and clean the disk for me if need.
Took my MacBook pro in to get the screen replaced, it was a very easy and quick process. Tom the technician thet did the work was very helpful and explained exactly what happened to the lcd on my laptop. 100% will be coming back if I need anything else.
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