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K
4 years ago

While booking, I had a hard time with my room rese...

While booking, I had a hard time with my room reservation but Charles was very informative and helpful. He was able to help my family by working out a remedy that worked out very well. This was even after my initial frustrated encounter with him.
I m very grateful. It was too bad I could not thank him in person.
The other staff was also helpful and very responsive.
The hotel itself was very clean with hand sanitizer every where and wipes to clean your remote/switches. Appropriate for the category and ratings you see.
The location was also excellent and conveniently located 10-20 minutes to everything we wanted to see.
I will definitely be returning here when I visit the area.

The only negative is if you have an electric or plugin in electric hybrid vehicle. The are only 6 EV slots, all taken except for one that was broken. It was also located ALL THE WAY ON THE OTHER SIDE.

This is all based on not using the pool and other amenities. I know someone has posted negatively due to those reasons.

K
4 years ago

nice service, we needed more towels and they came ...

nice service, we needed more towels and they came up within a few minutes. The food they offered for people in meetings was delicious. The workout room is very nice, but the pool was extremely dirty. Easy access to the mall as well.

R
4 years ago

I went to a technology summit, and I really enjoye...

I went to a technology summit, and I really enjoyed the venue. There was catering there and the food was very high quality. I would say the whole venue was very nice, from the chairs to the tables.

T
4 years ago

We got an excellent rate that lured us away from h...

We got an excellent rate that lured us away from high prices downtown. Room was spotless, everything right in terms of ambience and comfort. Free parking, and free wi-fi in the room which worked fine. Didn't have time to enjoy the pool, unfortunately. Efficient and friendly service. Terrific!

H
4 years ago

Employees were all very kind. Hotel is very clean ...

Employees were all very kind. Hotel is very clean and updated. The club level rooms are spacious and the lounge was very nice. We used the lounge to have a space to relax and have a beverage during our trip. The beds were anything but the "heavenly" bed they claim. They were very hard and we ended up with a make-shift feather bed using pillows so we didn't wake up in pain.

N
4 years ago

We were not staying at the Westin, but had made re...

We were not staying at the Westin, but had made reservations at mccormack and schmick's for Christmas Eve dinner. There was no available parking whatsoever, much less the accessible parking I required, so I asked the westin's valet if he could help accommodate us. He did so most graciously. Everyone we encountered in the restaurant and hotel treated us with exemplary courtesy and friendliness. The Westin made this Christmas a memorable one for my family and me. Thank you!

J
4 years ago

I would like to thank Charles, the concierge for m...

I would like to thank Charles, the concierge for making the stay with my family so special. He really went out of his way to make it a fantastic weekend and I so appreciate his gesture. He was the utmost professional. We LOVE this Westin. It is super clean, convenient to shopping, the staff is friendly and helpful. Thank you and we will be back!

J
4 years ago

I was really impressed with the attention to detai...

I was really impressed with the attention to detail that this hotel provided. To start off they already have great amenities with high end atmosphere not to mention little touches like aromatherapy lavender essential oils by your bedside. Overall fantastic experience. I would love to stay here again.

A
4 years ago

A favorite when staying in the southern part of th...

A favorite when staying in the southern part of the Twin Cities. Good, shipping and entertainment within close proximity. Rooms are clean and nice. The hotel is simple to get into and out of... With the Westin touch.

P
4 years ago

I enjoyed my stay here. Rooms super neat and very ...

I enjoyed my stay here. Rooms super neat and very upscale. The hotel is also within a super great location and within 3 minutes, you can hit some nice places to eat. There is a great mall 4 minutes away and hotel and is also very close to some super great amenities. I totally recommend people to stay here whenever they re in downtown Minneapolis. The view I got was also great. I just wish they offered complimentary breakfast though

T
4 years ago

Beautiful hotel in a great Twin Cities location. W...

Beautiful hotel in a great Twin Cities location. Wonderful, friendly employees and everything has been very well thought out. Definitely worth the splurge if you want away from the mall and airport and want a certain level of hotel.

T
4 years ago

Great room, amazing shower/tub with a king sized b...

Great room, amazing shower/tub with a king sized bed. The air was a bit dry but these things happen. The hot tub was perfect as well. Would reccomend bringing some snacks from a corner store as the rooms are stocked with overpriced goods

J
4 years ago

Stayed here recently 2 nights during a business tr...

Stayed here recently 2 nights during a business trip to Edina, MN. It was an easy Uber ride from the airport to the Westin, and check-in was fast and efficient. Was within my room in 5 minutes.
The Room was spacious and very clean with 2 Queen beds. The bathroom was good-sized with plenty of amenities. Rooms were also quiet with no noticeable outside noise.
The Hotel Bar bartenders are fantastic. Very personable and they make great drinks. Food comes from McCormick & Smick's and it was good.
The Westin is located next to 2 large nice malls.
Definite 5 star.

P
4 years ago

Great location with lots of shopping and good rest...

Great location with lots of shopping and good restaurants. Hotel has very comfortable beds. TV has streaming options too but requires your own logins. Right next to Galleria and Southdale Center.

R
4 years ago

Exceptional service. Exceptional rooms and ameniti...

Exceptional service. Exceptional rooms and amenities. Have stayed multiple times, several were last minute crunches, and the staff is always top-notch. One particular time... last minute, emergency room, with two young children that were completely shaken up and tired- the staff went out of their way to help ease the boys and make the smile with little gifts (rubber duckies and little, portable night lights). Rooms are immaculate, modern, and with large, clean bathrooms.

R
4 years ago

Was here for a conference yesterday and the hotel ...

Was here for a conference yesterday and the hotel and conference room we were in was gorgeous. Super clean and well kept up. The food they served for lunch was exquisite as well for a company sponsored luncheon. Would love to attend another seminar or stay here again.

A
4 years ago

The check in experience was not a good one, The de...

The check in experience was not a good one, The desk person was rude and we felt like he looked down on us. It wasn't a good feeling. He also handed us a handful of cards and a key but never explained how to use them in the elevator or the room. The internet was free but it did not work well at all. That was disappointing. We were also charged extra fees after we left the hotel that had us calling the hotel on 2 separate occasions to clear things up. The room was lovely but we would not ever go back. It was very overpriced for what you got!

E
4 years ago

Great pool and members lounge. The location is con...

Great pool and members lounge. The location is convenient for a meeting and connected to a mall to go walking in if the weather is poor. There are lots of food options nearby. The staff is attentive and will accommodate requests like a fridge and crib or baby in the room.

C
4 years ago

Went to this hotel to eat at the restaurant. Carpa...

Went to this hotel to eat at the restaurant. Carpaccio was excellent but for my meal I got a tuna dish that was slathered in wasabi (which I despise). This was upsetting as the description in the menu did not include wasabi. I ended up losing my appetite and could not get the taste out of my mouth for the rest of the night.

O
4 years ago

The Westin is an amazing edifice and provide the s...

The Westin is an amazing edifice and provide the some of the best in rate facilities. I returned from deployment and they had a note and complimentary bottle of drinks for me and my wife thanking me for my service to the country.

K
4 years ago

Nice hotel, even smells good. Nothing is complimen...

Nice hotel, even smells good. Nothing is complimentary that I could tell. They ask if you "want to go green" though it is just no maid service. Great until you forget to ask for more coffee packets. Connected restaurant overcooked my friends steak something terrible. I bought a glass of wine at the hotel bar. It was the last of the bottle which I think had been opened for way to long by the taste. All minor things.

J
4 years ago

Excellent clean, quiet, and comfortable hotel. The...

Excellent clean, quiet, and comfortable hotel. The staff is very professional and friendly. Front desk gentleman named Julius has the perfect customer service demeanor. Genuinely felt welcomed.

The Westin Edina Galleria

The Westin Edina Galleria

4.6