St Marys NHS TRust Review

I am keen to post an irate complaint about the way I was treated at st Marys Hospital today and tonight.
A few months ago, I was diagnosed with large fibroids, which unfortunately added much pressure on my legs veins.
The way this was discovered was because of my intermittent swelling of the legs.
I went through various tests at the very same hospital, including very recently a couple of heart tests.
To prevent clogs in the legs, which could result in clogs in the lungs, they prescribed blood thinner injections.
I did this for awhile, but after a month, having still not changed GPs, I didn t follow it up with pills.
The last time I used an injection was a few months ago.
Last Thursday, I started feeling nagging contractions in my left thigh, but thought a few stretches would do the trick. Then on Friday, I was seriously limping. Saturday morning 03am, I got up and couldn t walk, nor sit on the loo.
I called an ambulance, having strained my leg to the nearest bus stop.
I was in agony, and took 40 minutes on a 5-minute journey. I was also straining to breathe, as my throat was tightening and felt faint. This was all described to staff at the hospital.
I waited 3 hours for an ambulance, until 07am past. Just before 08am, I got to the hospital in a wheelchair. I stayed in that wheelchair until 20:30, except for several tests and X-rays.
Doctors and nurses could see the pain I was in, as I couldn t fold or stretch my leg properly, nor stand up.
They gave me a few painkillers, which helped little (paracetamol, and I took codeine i had on me).
After 13 hours mainly sitting on the wheelchair, they discharged me, having failed to resolve the problems. Asked me to come back on Tuesday morning for more tests, as well as Sunday to their pharmacy, for medicine to relieve the pressure and pain. They had none left at the time in the hospital.
Because I wasn t diagnosed apparently, I couldn t get crutches from them, to help me walk. I begged for them. Doctors, nurses who were looking after my case... Staff at their computer blatantly ignored me standing there in front of them, asking for help with walking sticks; until one male staff aggressively threw at me that I was walking fine , over and over again, and then proceeded to follow me with his words as I left... As if this was some emotional luggage relief to him.
I was not abusive or rude to anyone, nor did I raise my voice: I just let them know this was unacceptable, and explained why.
13 hours wait on a wheelchair, no ambulance, no crutches, no medicine, no bed.
A few minutes later (10 minutes), I was told that if I didn t leave the waiting area, they would call security (by the female nurse who came to remove my canula). This as she could clearly see me crying in helplessness and pain, after I told her about my vulnerability, and of the fact that I lived on my own, and had no money for cabs...
I was in fact recharging my phone (obviously flat by now), recuperating, trying to find physical strength, and contacting people who might be able to help... I found no one local to pick me up, so I limped to the downstairs waiting area, in tears and in pain.
I am supposed to go back to st Marys for medicine tomorrow. I am supposed to go back on Tuesday for further tests. This will be difficult if my legs are so stuck.
I am extremely disappointed and wounded.
I am pretty sure this is illegal, as well as discriminatory. They left me a vulnerable person, physically and emotionally, also feeling undignified and insulted. Dehumanised.
Surely unique specimen of drunks occupy their beds on weekends, but no crutches for me because the doctor didn t order any?...
With my medical history?!...
Great Insult to great injury.
They treated me like a dog at the end of the day, with doctors and nurses blatantly ignoring me, and even shouting arguments back at me, telling me my walking was fine !!
This is not right at all.
And I m still hurting, sitting now in the downstairs reception area, which is empty but for two regular homeless guys.

Very poor attention for births. Unattentive midwifes, anesthesiologists that never showed up. It's better to choose another hospital.

Most of the staff that work here are very rude and unhelpful

Dr Godambe was very professional and made us feel very comfortable.

I came into A&E and told the nurse I had just been in a car accident. Without even giving me a physical examination she just gave me paracetamol and ibuprofen and told me to go to the UCC which is outside the building in the cold. The UCC was cramped and overcrowded with only 1 doctor and a 4 hour wait. When I saw the doctor he asked why I did nothing t get a physical examination in the first place and sent me back to A&E. When I got back to A&E the doctor was very rough with physically examining me and I ended up in more pain. This was after another drawn out wait. I was given more pain killers and at no point was I offered an XRay except after I requested it. This took another couple of hours in a waiting room full of screaming people. I got to the hospital at 7pm. I didn t leave until around 2am. Absolutely horrible experience and disgusting example of the NHS. I would have rather gone across London to my local A&E (Royal London) where the service is much better.

The worst service of my life. rude, unhelpful and a bunch of 'doctors' bored of their jobs. Not to mention at the state of the hospital itself.

The worst hospital waiting time I have ever experience in my entire life
Far worst than any third world country I have ever been to

I have been to st. Mary's hospital on a few occasions, and find the staff very helpful, they put you at ease.

Waiting rooms are a mess. Patients vomit on the floor, drunk homeless person stumbling around into walls passing out on the chairs... Terrible wait time on top of that of 4.5 hours. Appalling.

What is the acceptable level of wait time at the labour ward for someone who is 8 months pregnant to be seen by a doctor during an emergency. We have been here since 6pm the time now is 1am, still there is no doctor, why is this even OK?

The nurses here have no manners and are very rude. The clinic i went to was CLINICAL DECISIONS UNIT, there was this white man there with short blonde hair who was very insulting and never listened to anything I said and an east asian lady who was who had long black hair who i couldn't understand a word she said, then u had this BIG tall brown guy who was really rude. They need to be trained on how to show respect. You cant ask anyone for advice or help around here without getting an attitude.

Great hospital, they specialise in trauma and the staff there are really nice. My broken leg was cured in 3 months after having surgery from really kind surgeons.

Amber are the most conscientious, hard-working and kind nurse of this hospital
lovly nurse
Thank you so much

I give four stars for the loving care of the nurses however the food needs to monitored. How can you give someone with sugar carbs to eat if theyare bedridden. How will they burn it off and on top cheese when you cholesterol high its like they want to kill them and as for lean meat.if you dont know that lean meat raises the insulinthen they seriously not thinkingabout healthcare at all. Theres no nutrition conciousness in that hispital. And as for thr food in genral sometimes its off stale and just not fit for consumption especially for sick people
Absolutely terrible

We had our son in the birth center. We was blown away by the service we was provided. We kept commenting that it felt like private health care.

Long wait and the staff really just dont care . Shame really . This hospital has active security and rightfully so , some faces that come through here can get dangerously unpredictable at night.

Don't use this hospital for emergency or urgent care. It's a nightmare. Hours and hours of waiting time, and the doctor there don't do a proper job. He just wants to send you away as soon as he can.

MRI scan was swift. Staff was very accommodating. Was no more than a hour tops. They gave away a toy to cheer up a unhappy face