Our Lady of the Lake Regional Medical Center Review

Was not pleased with ER had a problem with them discharging my son after letting them know his issues. Never in my 32 years as a Nurse have I ever experienced an ER send a patient home for the issue my son presented with. I really do hope they are more careful because I've seen entire hospitals and anything using the name of it get their accreditation taken which padlocks the business and can no longer employee or treat anyone period.

There for 2 major back surgeries , spent 8 days there. The absolute best nurse staff I have been exposed to. I m 68 and have had several big surgeries. I m my opinion nursing care has been going downhill. But, this past stay at LOL BR was so different. My opinion of why they were better is all nurses were all from very close to BR, Clinton, central, Prarievilke and BR. They believed in what LOL was about and they cared for their patients, we were they re community. Can t say enough about how good the care was

I was taken by ambulance for an extreme panic attack when I voiced suicidal tendencies, and let me just say that I am aghast at the lack of empathy or care that I was shown by the EMTs and mental health staff. Everyone except for 2 nurses and the psychiatrist on call was dismissive, rude, and just generally unwilling to take into consideration that I was in full mental crisis. I was literally laughed at by a nurse. I am appauled at the lack of professionalism or understanding that you would expect from someone working in healthcare, let alone in the mental emergency department. Do not come here for help.

If you want a fighting chance, go to a different hospital. The woefully unqualified and unprofessional support staff paired with some of the lowest ranking physicians in the state (particularly if your insurance is unimpressive) together make a lethal team. I watched my family member suffer a number of physical impairments after an ill-advised and poorly orchestrated cardiovascular surgery, followed by over medicating with powerful narcotics and poorly administering blood thinners resulting in a blood clot/brain bleed (no one is quite sure which). Without the proper insurance to cover such complications and no assistance from this not for profit facility, he was given one of the least qualified brain surgeons on staff before being moved from floor to floor (neurology, respiratory, then remote unclassified dark and dirty room) while staff was preparing a soft shutdown according to the last physician in charge an internal medicine physician when he was in need of neurology and cardiovascular specialists. He was without any outside consult with REAL physicians specializing in his areas of need, moved out of his bed at Our Lady of the Lake to a rehab facility where he was left without any follow-up from his original physicians but rather in the substantially under-qualified and ill-equipped care of a family medicine physician and rehab therapists before he passed away. Don t do this to your loved one. I wish we had known before his funeral what we know now.
(And do not be deceived by such rankings as those reported by U.S. News & World Report. These are based on partnerships and other hospital "relationships.")
The Howell Family

I viewed a threat of criminal charges to a former employee by their attorney (Melissa Shirley) after the employee was contacted by a local reporter for comment about multiple attacks on psychiatric employees by patients. The hospital is dismissive of patients and employees. Rather than treat patients, it only cares about numbers and defending their sullied reputation. After seeing the way they have behaved toward patients and employees, I would never send my friends or family to this facility.

I am amazed that after the bad publicity this hospital has had over the past several months that it is still standing. The business operations of the hospital can do far better than harassing an employee for being honest.

I wish I could give this place a -10. Do not waste your time seeking care or services here. The nurses and doctors don't document everything you discuss with them, meaning if you notice any abnormality, many of them don't document this in your chart or they document the information inaccurately. This can be harmful to you, the patient. Likewise, some of the Dr.'s (Eric Chapman - anesthesiologist) will lie to your face about what they are going to do for you while others (Dr. Keonho Kong and Dr. Phillip Allen) will listen to your concerns and simply not address it or inaccurately document it. If you want to live to see another day, particularly if you have to have surgery or be hospitalized, STAY AWAY FROM OLOL and the Dr.'s mentioned above!!!!!!!

My friend had brain surgery 9/20/18. What happened that day in the operating room to cause so many patients to catch staph infection? Surgeon at the time played with her health til dec when he finally cleaned her put then neglected her treatment, Infectous Disease Dr there cldnt cure it after 10 weeks of IV antibiotics. Last time she walked into olol neuro surgeons office he thought she looked great after all these times stating she was still infected that the ID dr didnt treat her infection adequately but that day he wanted to refer her out, she was fully infected and was scheduled to have her second picc line put in that afternoon dirty hands/dirty equipment? Lab report suggest. Recently she spent 21 days in a hospital out of state over this hospitals and its physicians negligence Her battle isnt over, she needs more surgeries, some cant be done due to severety of infection that old bro from Baton Rouge said wasn't a bad infection... Shes been put of work for almost a yr, will need antibiotics and immunosuppressive drugs the rest of her life and her vision is messed up. What has olol done for her and her family? Nothing, not even a courtesy phone call, refused to meet with her. She will never look the same or see the same and may not be able to work bc someone broke protocol that day and patients got really sick. The infection rate from that day was so high the cdc was called in. OLOL it's time you take responsibility for this and make sure you have higher standard of care for your patients in the future.. You could have had the decency to meet with her, take a good look at what this has done to her and her family and listen to how 1 persons neglect has affected her life in such a horrible way. Take patients safety first instead of the almighty dollar. Watching the differences other hospitals go to protect their patients compared to our lady of the lake is an eye opener for sure. I wish the other patients from 9/20/18 would come forward as well

My mother in law was transported here from the Lafayette area 2 days ago. From the time of our arrival we were treated with respect, courtesy and reassurance that they were going to do everything possible for her. From the nurses, the techs, and doctors/PA s everyone has been supportive. They answered every single question, made sure the patient had everything she needed, and so much more. I was a little skeptical at first, but seeing is believing. Top notch hospital!!

This has got to be the most incompetent hospital I have ever heard of, a friend of mine who is paralyzed from the chest down call my wife and I the other night because his heart monitor sensor had fallen off and his vitals were at 0 for heart rate and Blood Pressure, he stay on the phone with my wife for 45 minutes before a nurse finally came into his room to check on why the heart monitor was not working. needless to say had he actually went into cardiac arrest would the response have been any quicker, that answer remains to be seen, they have not given him a bath for two weeks, and now he currently has a bedsore that has appeared and due to the neglect of the nurse's has began to decompose to the point they have to scrape all the infection out of the wound to the bone, not sure who to contact, i call the patient advocacy number and of course nobody returned my call. I am very shocked and upset that people who take an oath to treat patient's with compassion and care evidently did not mean what they were saying when they took this oath, if a person does not care for the patient's why are they even still working there? I suggest to anyone that can avoid this hospital to do so, if you want to live to get out of this joke of a hospital! And the only reason I gave the 1 star rating is because it wouldn't let me post without doing so! I think this hospital and it's staff should be reported to whatever agency that oversee's healthcare in Louisiana.

ICU staff is very knowledgeable and diligent in their care giving. Doctors explained everything so that our family understood why our sister was so sick and how they planned treatment. I am so very thankful that my Mom and sister have access to excellent medical care.

Had kidney stones and was treated and taken care of extremely well. Thank You.

It took 7 hours to get seen by a doctor in the emergency room with chest pain. It allegedly took them 2 hours to clean rooms in order to get me seen. They have a girl with a concussion in the waiting room falling asleep and when nurses were noted they came to her with no urgency! THIS PLACE IS NOT WHERE YOU WANT TO GO IF YOH THINK YOU HAVE A POSSIBILITY OF DYING.

They took great care of my wife in the ER. We are very appreciative of their efforts.

Elizabeth Bollinger's office doesn't respond or see you in a timely manner. I will never go to them again. Only want to run tests and have no desire to treat patients. They must only make money on running tests. They will not write a prescription for anything. Guess they can't make money with that.

Took my 3 month old cousin who I have been watching 50+ hours a week since she was born in for a small fever and uncontrollable screaming crying for hours on in. I let them know she is not a normal fussy baby and that it was not gas that was causing her fuss. They checked her vitals and then sent us on our way saying she was just having a bad day . Her mother and I followed up the next day with her regular pediatrician. They actually tested her and guess what, she was positive for flu! I ve raised kids before and I knew something wasn t right and they completely overlooked the most obvious cause. Never dismiss a parents concern just because you think they don t know what they re talking about because they look young. (I m pushing 30, but do look younger).

This wasn t even the first time they ve messed up with one of my family members. They gave my stepfather peanut butter as a snack when he has it ON RECORD that he is allergic to nuts. Not once, but twice they did that at two separate visits and nearly killed him the first time. Absolute negligence at that establishment and is a prime reason that 1. I will never go there again and deter anyone I know from going there and 2. Refused to do nursing school there.

Do NOT take your loved one to this hospital. Horrible care and dis respect for the sick on all levels of care from the nurses, aids, cafeteria, and greeters who act like they are guards. No respect for the sick, and medication errors. You never get what you order from the cafeteria. Stay away from this place. The public should be warned.

Staff friendly, took great care of my wife, very efficient run Hospital

Won't go here for care. Baton Rouge General was a far greater experience.

First off I have to say my doctors and nurses were great. My food arrived 4.5 hrs late. Not joking. I called over and over to see what was up. No one ever answered. The nurses couldn't even get in touch with the kitchen. I needed prune juice to help me poop after an appendicitis. It was medicinal food. I ended up having my friend bring me food from outside the hospital. When my 2pm order arrived at 6:30pm the still charged me for it. The nurses and doctors were great it is a shame that I had to suffer due to poor logistics/management/kitchenstaff.

My cousin spent a week in the hospital due to a sickle cell crisis and still left in major pain and with a lump in her leg. They were no help at all. It took them over 12 hrs just to bring a bedside pan

Nice facility. Some good doctors and nurses, some merely adequate.

Had one doctor do double arterial catheters and place a Foley catheter with no anesthetic and was rude to me about it.

They Saved My Life!!! I Had a Heart Attack and went there,I got World class Medical Care and am Alive Thanks to The Doctors and Nurses and Support Staff and Technicians.

I was forced to leave by some insane woman manager for suffering from insomnia and trying to eat. I was sick, had taken off work to wait for a ride, and got a snack and sat in the easiest place to be found.

Then suddenly I am forced to leave. No offer of medical care. No investigation into what happened and what was going on, just nothing.

I was fired by this evil woman. I was Givin my job back by the head of security and even proves I was clean of any drugs that day.

3 weeks later she calls my boss and says I cannot come back on the property. So end the end I was fired for being sick and taking off work for safety. Waiting for a ride for safety. And suffering the effect of insomnia suddenly ending whilst in public.

If this woman is or becomes fired my rating will changer to 5 stars from 1.

had to take wife to the ER due to some dizziness and heart rate problems. was checked in right away then taken to get vitals and an ekg. then sent to waiting room. the wait took about 40 to 45 mins before she was taken to a room in the ER which seemed to be a very long wait. the nurse came in right away to hook her up to the monitors and to take some blood and start an iv line. she saw one student doctor and 3 other doctors who examined her. all were very professional and courteous. they did a very complete workup. both nurses were exceptional as well.

Is not emergency room 4 hours to see doctor next call and make appointment then go .

I had spinal surgery yesterday at Baton Rouge General Dr Harrod of the Bone & Joint clinc was my dr i recorded the conversation of his PA saying Dr Harrod will not write pain meds. i checked myself out because i was given ZERO PAIN MEDS finally after checking out & pulling all my IVs out..i was in too much pain I went to LOL and Dr Catherine Talley was awesome and helped me out of pain and the people in check in were better than any other hospital I ever visited, and I'm 40 with 4 kids, I've been to a lot of hospitals in my lifetime! Thank you for taking care of Baton Rouge Generals F ups!!! I will NEVER GO ANYWHERE ELSE!!!

Had a pleasant stay and staff was great besides night ones hard catch all my dr was n still is great wonderful place

Need to do better keeping coffee for family members of patients.

Great staff
Dr. wright was amazing
thank you so much

My experience in the ER was much better than I could have expected. They brought me back immediately and made sure I was comfortable for my entire stay. Nurse Allison was very nice. Dr. Blocker, Dr. Leblanc and Christian NP were very knowledgeable with great bedside manner. The rest of the ER staff were also great in my time of need.

I've lived in a handful of different cities here in LA for the majority of my life & I've been to quite a few of the various number of different hospitals that are located in each individual city. Personally speaking o/c, I can honestly say that OLOL is 1 out of the top 5 most impressive hospitals that I've had the pleasure of visiting and/or that I have ever been under the care of; for both inpatient & outpatient services alike.

This was the worse that I have ever been treated at an ER . The staff in the back didn t know what they were doing, the doctor sure didn t know, and they make sure your call button is way up high behind you. And put iv in saying they need to run test ct scan and then they never do . Trying to change insurance for that and they didn t do test. Sad place to go.

I came to this hospital for the first time. I got excellent care . The nurses and Doctors were very attentive. The food was very good as well. I would definitely recommend this Hospital!!
Thank you to all who have taken good care of me.

Go somewhere else. They sadly do not care about their patients, this place needs a lot of work!

My 83 year old father was a cardiology patient who is a fall risk. After a Heart cath where a stint was inserted was performed I asked for help getting him to the restroom the 1st time he had to go. I was shamed by the nursing assistant and told I could help him. I told her I wasn t trained for that and she said what s the difference who helps him - we both the same size? The nurse then came in and told me the same thing and scolded me for not wanting to help my father. NO! I help my father everyday. But today he is in the hospital under your care and he just had a procedure, he s a fall risk and this is his first time getting out of bed. The nurse got here at 7 pm but we did not see her until 9:30 and she had the nerve to scold me for not doing her job

I have to share my mother s story with you; Our Lady Of The Lake Hospital, is amazing! She was brought into the hospital last week in critical condition...she s 87 years old! The nurses have been wonderful and her surgeon Dr Weaver saved her life! He took the time to explain the procedure he needed to do on my mother and the reasons why. The whole staff has been super supportive of my mom and me, and with this life altering surgery, she would not have lived too much longer! I ve just spoken with her on the phone and she s back to being her silly and fun loving self! I am so grateful and God is very good! Gail O Brien

Doctors, nurses, and support staff has been great. But the food service is the absolute worst. You place and order hoping you get what you ordered. There were several days I got nothing that I ordered. And when you try to call and find out, they hang up on you and don't help you. You may be better off to have your family bring you as much food as you can. If it weren't for the actual doctors and professional staff, I wouldn't rate it more than 1 star.

Had spine surgery and a three night stay afterwards. The surgery went great, and the stay was okay. The nurses were a little slow to respond to calls/needs sometimes which isn't ideal if your pain medications have worn completely off while you were asleep or if you can't make it to the bathroom and really have to go.

While I was there I had several different people to come in to quiz me about the quality of my care. Sometimes it felt like they were checking in on me more than the nurses.

The billing department is what has me scared. First off, they are pathologically incapable of returning a call. If they tell you they will call back within 24 hours that is a lie. Before I went in a payment plan was arranged, but I neglected to get it in writing. Now they refuse to honor the payment plan because it's not in the system. Depending on whom I have talked to I have been told they cannot allow me to take more than 12, 15, or 18 months to pay off my debt due to hospital policy. The payment plan we had agreed on would have it paid off in 10 months, but the first few months would have had a lower payment.

Do not go with a fever!! if you have a bladder infection they take you to the covid area. Not good doctors at all..charity hospital!!

My 18 year old daughter has been in the emergency room for five hours with a head injury from a car accident. She is an LSU strident and was taken by ambulance and is still waiting for stitches. Don't go anywhere near this hospital!!!!

We went to children's ed yesterday when my daughter fell and busted her head open. Super fast response, great docs, nurses and staff. They kept my baby calm and relaxed during the stitches. We watched a movie and left with a bracelet and a barbie. Wonderful place

This hospital will let you die! Waited in the waiting room for over 3 hours with a swollen ankle from fluid, heart pains & shortness of breathe. I was never seen, I am leaving!

DHH and OSHA violations all over the place! Sharps, blood, gauze, bandages just laying on counters in the room. My sisters IV beeped for 3 days before they finally realized it was KINKED after being told more than a dozen times . This place sickens me.

Staff is okay, but billing has been killing me slowly for the past year and a half. One month, I noticed my credit score dropped significantly. When I ran a credit report, I noticed some derogatory debts affecting my credit score--and they were from OLOL. I never received a bill, nor a phone call about these payments I had not completed. When I called the billing department, they did not seem to know about these missed payments or why I was sent to collections and was never called. To keep a long story short, the first time I called, they realized my address was wrong because they did not have my apartment number. That was supposedly fixed and they sent the bill. A week later, I still had not received my bill. So I called again and the address was still wrong. The billing department fixed it again, I paid over the phone, and I received my EOB. I thought everything was okay until I got a phone call from a collections agency last month for another bill that had not been paid. Again, I never got a phone call, nor a bill from OLOL about this payment. The collection agency said that the address they received from OLOL was still the wrong address from the first time! Still no apartment number! This is a hospital! Why is it so hard to get my address correct!? This hospital has been highly unprofessional with regards to my experience. I hope nobody has had to deal with the same billing experience as I did.

The quality of care you get at lady of the lake is so wildly hit or miss. I've had great experiences there and I've had terrible experiences there.

DO NOT GO HERE. i should've read the reviews first. I came here because i had a fall, and ended up chipping my tooth and biting straight through my lip. I also skinned my leg and bruised up my face badly. I was in lots of pain.

After waiting over an hour with only 3 other guests in front of me in line, they took me to a room on a stretcher. I remember them telling me they'd stitch up my lip and help with my pain. Well after waiting 3 hours, all they did was take me to x-ray my head. Then back to the room, where i waited maybe 4 to 5 more hours until i saw a nurse who gave me some pain medicine. After wasting my whole day there watching the nurses on their cell phones, i was told they cannot sew my lip because they don't have the right stitches that are for the inside of the lip. All that time for them to do only do an x-ray, which i was not told the results of. Then they billed me $275 for basically 20 minutes of help during a 7+ hour stay. This place is a money grab with a bunch of ignorant, careless doctors and nurses who do not have the necessary equipment for the most basic procedures. I want to sue them but I'm not about to waste any more time on them. My lip is swollen and bloody and will have a noticeable scar. I look worse than Cardi B.

Horrible experience! Waiting in the wait room for over two hours.

I've been here since 3 p.m. and I have not been seen by the doctor and it's 1030 p.m. I've basically done a shift here and still have not seen a doctor. I will never come here again.

if u have emergency,don't think to come here
go some wher else because u gonna stay waiting till the end of ur life,this if u had the chance to get in,and this has a 0.000000001%

I can honestly say that if I had to have surgery, it would definitely not be here. The attitudes of some of the nurses are shocking. Whatever happened to nurses checking on the patient hourly especially after major surgery? You can definitely tell the difference between the day and night shift. I miss the days of the older more experienced nurses that actually cared.

Arguably the biggest medical center in Baton Rouge with comprehensive emergency care (adult, pediatric and psych). Excellent physicians and nursing staffs with strong academic training programs.

Facility overcrowding is significantly worse with the closure of several other nearby hospitals and EDs. This hospital has a strong Catholic background and will see everyone regardless of their ability to pay which further exacerbates the overcrowding problem. Only come to this location for serious illness or true emergency otherwise expect a long wait.

My mother was transferred to OLOL and admitted to the neurological ICU and stayed there 3 days. The ER staff was excellent as Mom was in critical condition. The ER nurse saw I was upset and asked if I needed the chaplain. He requested the chaplain to see my mother. The chaplain then sent the priest who gave mom her last rites.
Once we were in ICU, all of the doc and nurses were so attentive and caring for my mother. The doctors answered all my questions and were very patient with me. They had a very good attitude and took their time explaining what was going on with mom s condition. Although Mom passed away, the care that was given was A+, Excellent. Thank you very much LOLO.

The Lake hospital has always been great to me but some of the staff could we a personality transplant. Called for directions to the office of one of their doctors, the person I spoke too was rude and acted like I was wasting her time. I apologized for it and she acted like she had done nothing wrong. I wished her a good day and hung up. Grouchy woman!

Dr Janelle Duhan was the physician assistant who saw me in the emergency room at OLOL one evening/night during the nationwide Coronavirus quarantine. It was the last place I wanted to be at that time, but I had been having internal pain and rectal bleeding all that week and couldn't put it off any longer. I was very scared of the diagnosis and I couldn't even have anyone with me for support because of the quarantine. Dr Duhan was so kind and caring and put me at ease. She was personable, understanding, and accommodating to any need I had. She was also professional and competent. She explained things each step of the way. I cannot say enough good about her and the care I received that night. I am so thankful she was the one assigned to my case.

And "Shelby" the nurse was also very good, least painful stick in the arm I ever had for bloodwork!

The only great hospital in Baton Rouge! I'm admitted in a room now. They have taken excellent care of me The staff is excellent.
I would like to add that my nurse, MaDearion, I had been the best nurse that I have ever had.

Albeit scary, the nurses and staff were great. The Dr's made me feel at ease,and went into great depth to explain what was wrong

I went There went a heart arrhythmia before I found out I had no insurance everything is great in air body was helpful once they found out I had no insurance I was left alone in a dark and cold room by myself and later they came in told me well everything looks good you can leave now and I heard what are the other men say good just in time for our lunch so here I am is 60 years old woman with a 180 heart beat a Ridley ya out of control and name did not do a thing to help me they would not do a thing to help me the to more time to set up the EKG buttons on my chest longer than it took them the time to run the test I'm very upset and I was told well if you have a 180 heart beat again or you have a heart attack do we can help you but right now we can do nothing

Poor care from nursing. No communication amongst doctors. They push to get you discharged even if it could harm patient. Just a terrible hospital experience, will never go back there.

OLOL is one of the best hospital, I would recommend this facility to anyone who s needing a hospital. I have always had a great experience when I visited.

Literally the worst medical center in Baton Rouge, especially the ER. The wait times have never been less than 3 hours and the triage nurse is nothing but an illusion. Unless you come in with a gaping wound or other obvious physical injury it is 100% first come first serve, causing people in pain to wait behind those who are joking and playing around with their families. -10/10 wish I never had to come again.

I went to Our Lady of the Lake emergency room last week and it was a good experience (as much as a Emergency Room can be). I waited for about ten minutes then a nurse brought me to the back. My hand was stitched up and I was on my way home within a hour and half. Everyone was so nice and caring. I would highly recommend Our Lady of the Lake to anyone that needed an emergency room.