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Worth mentioning I am reviewing this based on the ...

Worth mentioning I am reviewing this based on the Lifetime ISA I have with Moneybox. I haven't used any of their other services.
Recently I had a query about my savings and the government contribution. After contacting the customer service I heard back very quickly and the response was informative, helpful and dealt with in a friendly manner. It was some of the best customer service I've seen and the representative I spoke to offered to go out of their way to solve an additional problem I was having.
As for the app itself, it looks good and I find it reasonably easy to navigate. It allows you to easily manage contributions which is great.
Would happily recommend based on my experience of having a LISA with Moneybox so far (I've now been with them for one financial year).

Reading so many bad reviews but dont really agree ...

Reading so many bad reviews but dont really agree with them, Firstly investments like these are long term, not a year or two but 10 to 20 years. Dont expect huge gains on a few months or a few short years.

This is a long term saving tool that helps you save little and often without you realising your doing it.

personal opinion is to set up the roundup and forget about it, maybe have a look yearly.

Dont be put off by no or small gains short term.