Maine Medical Center Review

One of few class one trauma centers north of Boston. Big place. Mix of architecture. Mix of medical treatments and approaches. Innovative. Great little grill hidden in a side hall.

We have been treated so good here, would like to thank each person individually but there is so many, every human right down to the customer service men at the front desk at the CTICU, SCU4 area, THANK YOU

We have been here for 5 hours and seen the triage Dr and had an x-ray. Seriously what could possibly take this long__short staffed well hire more medical persons certain the bill for my 5 hours of time sitting in your waiting room will be large enough to have paid for extra staffing today. Next time it will e a trip to Mercy or a quick care.

How nice to be able to visit I would like to go pass be nice excellent

Maine Medical Center is one of the best hospitals I have been to. The staff are EXTREMELY friendly, nurturing and caring. It's a very clean facility. Food is good too! Thank you for taking such great care of me... especially R7!!!

To try and do Maine Medical Center and all it's Doctors, Nurses and staff justice I have to try and tell my story in its entirety. I appologize ahead of time for the length of my review.
On May 16th, 2017 I was at fault in a head on collison that took the life of a young man after I fell asleep at the wheel driving home from work; we collided at 45 MPH. I sustained many injuries, a couple of them life threatening. Initially, I was taken by ambulance to the Maine Med ED (Level 1 Trauma Center) where Dr. Carter and a team of trauma surgeons saved my life. This was surgery number one which was successfully performed flawlessly in spite of countless complications. Following this first surgery which included stopping internal bleeding, removing a piece of small intestine, a piece of colon and a significant amount of pulverized soft tissue and muscle throughout my abdomen the team of doctors were not only successful in continually updating and answering questions for devastated loved ones but from what I'm told they made themselves readily available and genuinely cared enough to go above and beyond all expectations to comfort in those crucial first hours as I recovered in intensive care. After I was able to be seen following the first surgery the entire staff of the Critical Care Unit did everything in their power to accomodate many immediate family as they visited two by two leading up to my second and third surgeries.
My Third Day at Maine Med is where my memories start albeit hazy at best. I woke up before my next surguries to family and nurses. Although confused, groggy and in excruciating pain I had an overwhelming feeling of safety and at every step I was assured I was in the best hands possible and that they would be doing everything in their power to make me as comfortable as possible. My Second Surgery was a massive Hernia Reconstruction performed by Dr. Hallagan. The Muscle and Soft tissue was completely destroyed upon impact on both my left side and center of my lower abdomen. Dr. Hallagan opted to focus on my left side (more severely damaged) where he anchored a Mesh from my Ribs to my hip. Being a Level One Trauma center and having some of the best doctors in the Northest they understood my situation unbelievably well, even in uncertain waters the amount of preparation, discussion and planning was truly staggering which showed when they were able piggyback my third surgery directly off my second to limit my time under anesthesia in my fragile condition. My Third Surgery was done by Dr. Raymond White, by most standards one of the best orthopaedic surgeons in the business. Dr. White Successfully repaired a severe and rare fracture to my right foot called a Lisfranc Fracture using 5 Titanium Screws.
After the First three surguries I was moved out of the Critical Care Unit and up to the 4th floor. My first couple days out of surgery was extremely rough but I cannot even begin to explain the level of care I received. I had nurses and CNA's caring to me around the clock while my team of Doctors remained incredibly visible, involved and present in my daily care plan. I wanted and needed for absolutely nothing and I was treated with the utmost respect and gentle care. Before every test, blood draw or medication dosing they explained what was happening, why, and what the hope was. I was never once belittled or passed over when asking a question I undoubtedly asked ten previous times. I was always given more than sufficient time with my team and never felt rushed.
During my second week on the 4th floor I went from healing and recovering extremely well to relapsing almost over night. The Culprit was infectious fluid collecting under my abdominal incisions which gave way to surgery number four. Here, they reopened the incisions scrubbed bacteria away and inserted a drain.
In total I had four surgeries and spent 44 days at MMC. I owe them my life. MMC, along with all it's affiliates were beyond life changing in my experience. I am forever grateful for every single soul who touched my life.

Very hard to access your providers when you want them. Everyone seems focused on when they want you or perhaps when it is convenient for them. Perhaps because of the staffing shortage.

If you can afford a different option; run for it. You don t want to be here. Care st night is BERY slooow

I am a 36 year old artistic craftsman, December 1rst I fell 24' off my family's Victorian Mansion, I shattered my T-11 vertebrae, broke my nose, clavicle, 2 ribs, punctured a lung which collapsed, paralyzed from the waist down on impact, dragged myself using a deck post until I regained movement, took 2.5 till help arrived, I was a busted mess apon arrival at Maine med, a spinal fusion surgery and multiple chest tubes later, within 14 days after the injury they had me out of bed taking my first steps, the staff multiple times went above and beyond which brought me to tears, they provided $100,000 worth of services before we even knew how it would be paid for, they told me not to worry about anything except recovering, we would figure it out later, they saved my life, the world needs more facilities like this, driven by compassion and not greed truly thank you for everything ML

I give this low rating to Maine Medical, and their Associate, Spring Harbor, for their glaring failure to change their model of help, #CBT. #CBT is an Old model that 'trains' people to try and change their negative thought pattern (Pavlov's Dogs). But, from my experience of it, it is only a stop-gap measure for mental health emergencies. Good long-term care is mandatory. Only through good #CaseManagement can someone benefit at all. If people fail to recognize where a behavior started, one that made them feel safe in a scary, toxic environment, they will repeat the same things over and over again. No amount of #CBT will change their immediate reaction to tough situation/words that trigger their emotions from long ago in environments that haven't changed, maybe even for generations. Life for them will be constant #Suffering. #Educate, look at #Statistics from around the world on the #BestPractices, and step into the #Flow of time. #Change and the passage of time are inevitable. Be the best that you can be and the #World will follow. #Technology. If you need any help with the #change, I have many suggestions and would be willing to advise. #Dirigo (We Lead!) #TheThreeStreamsPhilosophy

BIG ZERO!!! This medical centre has the very unprofessional habit of not seeking out proper professional assessments of patients and labelling patients they do not have the knowledge to help as having "CONVERSION DISORDERS" --- illegally holding patients against their will and refusing medical assistance ---- When a patient has medical anomolies unbeknownst to doctors labelling them with a made up psychological term to wash their hands clean of them....The lawyers are coming after them!

I ve had good experiences and bad experiences at this hospital but for the most part this is the place you wanna be, if you have something negative about this hospital then you should try some other places first like central Maine med in Lewiston. Maine medical is one of the best hospitals in New England and definitely in Maine. So like I said before try central Maine medical center in Lewiston and Maine medical will look amazing.

The doctors saved me in 2013 burst brain aneurysm and in 2018 quadruple bypass open heart. some nurses were great

Worst experience. Was taken there for cardiac issues. Was realeased in 24 hours with no answers. Went back to ER a day later with chest pain and was realeased with plan to make an appointment with one of there cardiologist to see me in not more then a "few days" I called they had no idea what was going and no info at all. Brushed me off to an appointment in Lewiston in a couple of weeks. The lack of communication there is outstanding. For the 24 hours that I was there no one talked to me about what was going on and no could explain what was happening to me. I still have no answers. Very frustrating. Will never go back there again if I have any choice in the matter.

Was told to go have a CT scan by doctor and had to wait hours when I got there. Was put in a dirty room and there was LITTLE BUGS crawling on the floor. Nurses did nothing about bugs. Nurses were awfully rude. Doctors were okay. But afterwaiting 6 hours CT scan was finally done..

The MMC ER is the last place you want to go. Treating patients in the waiting room, not registering or discharging patients by protocol, and the worst practices. They register you and read out your information In front of everyone waiting so they can here your insurance etc! What happened to HIPPA? This ER certainly has never heard of it. Will choose Mercy the next time I arrive by ambulance and am parked in a waiting area.

Had to take an ambulance to Maine Med when I was touring USM. The EMTs were amazing, my nurse was very kind, and my doctor was funny and nice to get along with in the pediatric emergency room.

Had my daughter their and my stay was amazing. Then i had to go back 3 months later to the er then got admitted and my nurses we great then too.

Here visiting with my wife, praying for a speedy recovery. She fell on ice Saturday evening and broke her hip. Surgery went well and on the road to recovery.

Maine medical center has never been a place i would recommend and i still wont after the misleeding they gave to us this past week...

This place doesn't even qualify for a one star rating, I didn't have another option. Completely unorganized , uneducated, unprofessional, manipulative group of so called medical staff I have ever encountered. Staff is defined as everyone involved with your stay.

I ve worked here for 3 years and thought it was the best hospital around, until I left and started working at mercy hospital. The lack of compassion, at Maine medical center is sickening. If you truly want your loved ones to be taken care of with love, respect, and compassion, I HIGHLY suggest going to mercy instead. Horrible nurses and doctors at MMC.

Rude nurses and doctors. My mom clearly speaks English but the doctors/nurses assumed that she didn t. One nurse started her sentence with do you even understand a word that is coming out of my mouth before even introducing herself to my mom who clearly speaks English.

I m surprised and shocked at the level of disrespect from the nurses/doctors to their patients at Maine medical. Seeing as the options for emergency care are limited in this state I am hoping our next visit won t be for a long time!

Amazing workers! Amazing food, and amazing comfort.