LVH The Las Vegas Hotel & Casino (Formerly the LAS VEGAS HILTON) Review

Good food at benihana. Service was slighyly lackluster but we also had a large party

Stayed at the LVH May 21-25. I admit i was extremely nervous about our stay due to the bad reviews and distance from the strip (we usually stay center strip), but to my surprise it wasnt bad at all. Our room was nice and clean as it should be, air conditioning was perfect, housekeeping was on point, and the monorail being right in front of the hotel was a major plus. Only thing i didnt like was that there wasnt a restaurant or cafe open in the hotel when we were starving at 3am on the night we decided to not go out, but we found Peppermill thats open 24 hrs and literally a 2 min drive away.

Ria at check in was awesome!

Will go back asap! Staff is very nice and helpful. SIDS restaurant is big portions with big taste! Room is nice and beds are very comfortable. Only negative was no microwave in our room.

Constant bombardment by people offering "free gift" wouldn't even tell me where my elevator was. Got to room stains on curtains and ottoman, bathroom smelt like cigarettes. Called front desk upgraded my room downgraded my view. New room was nice but a little damaged had to tell front desk since I wanted my deposit back. Went to check out and they said would I stay again if they gave me a "free" room. "Sure." I said. Then they said it's 100 dollars for the "free" room. Won't be staying again even for "free".

I have stayed here the last 2 years for a youth sports event. The rooms are okay, not terrible but could use updating. My complaint is that they charge you a resort fee yet they do not offer anything for that fee. They do not have coffee makers in the room (which even the cheapest hotels have now) so you are forced to go to their cafe downstairs and buy a $5 coffee in the morning. Their pool has also been closed for the season each time we stay there so we couldn't even swim or use the hot tub. What exactly does the resort fee cover if you don't get anything beyond the basic hotel amenities? And without a coffee maker, not even the basic amenities! I don't mind paying a resort fee I would just like to actually get something for it.

Location was good. Room was surprisingly dirty, air unit was noisy. The bed was comfortable. Better places to stay if the convention center isn't your main reason for visit.

Awesome Service, you have all the services close too.

Room is super dated, internet is far overpriced, as is the room service (even more so than other hotels) my particular room has a leaky, chipped bathtub that looks disgusting. I've seriously stayed in Best Westerns nice than this place. Also, be wary while checking in as they will try to trick you into giving them permission to put your personal info on a call list to try and sell you a timeshare. Not at all happy about this place.

Wonderful hotel! Great customer service AND an actual blanket on the bed!

Cons:
- We smelled mold in the bathroom and the tub had some stains.
- The two "Queen" size beds were actually full size beds.

Pros:
- Quick customer service and clean up for the mold situation in the bathroom.
- Put the two beds together for a larger bed! :)

We will be staying at this hotel again.

We are owners of a timeshare here and been treated pretty good. The owner room kind of far from the elevator. I also like the Club room for the owners with refreshments. Nice view too!

Excellent service, nice room. Will definately be back!

New order your beer on the machines were the only issue I had waiting up to 40 mins. Sometimes 20 mins. Besides that, I had a great experience. Ty

Sports Booking Facility is Phenomenal!! Huge TV's, multiple bars, lots of sports, drinks, and fun

Wonderful nice and friendly and so was the machines!!!

The Westgate haa been updated considerably, great choices for dining and easy access to thr convention center. The casino is incredibly full of cigarette smoke, it's pretty overwhelming.

If I could give this hotel a zero rating I would. Worst customer service reps I have ever seen. The first lady I spoke with to check in (Michelle) couldn't find my reservation and said that it was canceled. She wasted my time and asked to contact the third party I had made the reservation with. I pulled up my booking number and went back to another customer service rep and he was able to find my reservation. All he had to do was search for my name in the system and found the reservation. To top it all off they could not give me the room I requested with a king size bed. Instead they gave me a room with two single beds... what a horrible experience. I would nit recommend this place to anyone. Spend your money elsewhere.

This is an older hotel and it shows. Upon check-in, I noticed the cushion on the office chair was quite beat up and torn. The chair was also wobbly and didn't feel safe to sit on. The front desk was quick to address this issue and replaced the chair with one that wasn't as beat up. The shower faucet leaked when shut off. Maintenance said they were aware of the problem and are working in tiers to update the rooms.

So while the hotel is on the older, run-down side, the staff tries their best to quickly address issues. The proximity to the Las Vegas Convention Center makes this a good place to stay, especially during CES.

The restaurants on the premise were average. I would suggest staying away from the cafe. Benihana was alright but for some reason, they took forever to seat us, even though it was not busy that night. Oftentimes, I went offsite to eat.

It appears more than half slot machine are down for upgrade-don't like.
My room is horrible ie...water drips in tub unable to shut off completely (unnecessary high water bill and waste of resources).
Carpet is very dated along with furniture.
I can go on and on. As being a owner I am very very saddened.

Had a great time here. Clean and Quiet. Will be returning again. Thank you

Dinner and entertainment. Was great. Only issue. It s block off the main-strip

Upon check in (check in starts at 3pm, we were there at 4pm) we were told all rooms with 2 beds were sold out even though we reserved a two bed room! They said we could wait around and see if one gets cleaned!!! Really!!! This was very normal to them, so we had to take a king size bed with a couch bed! Not a great bed!

Don't waste your money go somewhere else. Elevators were down had us walking for a long time just to get in or out of our room. Outrageous resort fee.

Check in Hassle Free
Staff Courteous
Room Clean and Well Maintained
Checkout a Breeze
Parking Free
Location is ok, monorail is very close, take a invert to the strip

Came here to take the monorail. Worth the money and train comes every 7 minutes.

Stayed for a couple of nights at the end of July 2018.

The rooms were awful. Comparable to a motel you find in a low income city. The sheetrock on the roof was cracked and sagging. The a/c vent was rusted and sagging. The bathroom was dirty and bath drain plug was rusty. There was an old anti slip bathtub mat draped on the bathtub that looked disgusting (these are $1 at WalMart!). The only essentials offered are shampoo, conditioner, and soap. Lacks all the other things you would normally find at a 'resort' (no cups, coffee maker, hair dryer, ours did not have a replenished laundry bag, ice bucket, etc...) There was red tape on the floor where the carpet met the entrance tile (forgot to get pic of this). A/C was at coolest setting but room was not very cool.

We didn't book to stay in the rooms all day and weren't expecting the best, but they are very outdated, dirty, and the pictures shown on the online booking procedures are VERY misleading. And this is much further from the strip than we had hoped. Therefore, booking a cheaper resort actually cost us more to get a ride to the strip.

The WiFi did not work despite paying the fee, and the front desk responded "It should work". Do not plan on checking in before 3pm without paying an extra $25. They have a place where you can store your luggage until 3pm, however, I'd wait until some time after as the line at the 3pm check-in is quite long. The staff was nice, but they were very unhelpful.

Be warned: you will get bombarded to participate in timeshare meetings via bribery marketing, e.g. $100 food credit if you watch this video. Now, the main issue with this is how it was presented and the high pressure involved. To us, we were told if you take a 90 minute tour of the facility you will get free lunch and a $100 food credit. That free lunch was accompanied by salesman trying to pressure you into buying their stuff. And the tour was basically nonexistent. We had to tell 4 separate salesmen NO before we could finally leave. Each coming back with the typical "How about we offer this instead" or "I will take $1000 off right now" tactics and refusing to leave after the first no. So I would just stay away and let them know you are not interested if this is something that might bother you like it did us.

The only reason it is not a 1 star review: If you sign up for a player's card, they give you a free spin to use "house" money on their slot machines. We only won $5, but that's still $5 free slot play. And the casino is small compared to some of the others but wasn't ever really crowded. Can order drinks on the little screen. Linda was quick to bring drinks in the area we played, was nice, and pretty funny.

Wonderful place to have a pool tournament. Thanks for hosting.

One of my favorites been going to the Hilton since the late 80s and the people haven't changed or the hospitality very kind very nice the paridece cafe and is great I also loved what we were doing. There the LAS VEGAS FILM FESTIVAL..JUST SPECTACULAR

Clean and decent resort, friendly staff and beautiful ambiance.

Wow! What a beautiful place. WOW!!! If evere you're in Las Vegas, visit thy jis place

Marginal property at best in Las Vegas. Long gone are the days if the LAS VEGAS HILTON!

It's amazing I love the staff and the food it's so amazing

One of the older hotels but really cool to walk through. I've been here for CES and it is nice inside and very clean. The property is also very clean and they have a HUGE sign out front.

Good staff, some misdirection with rooms. But the rooms are good for the price. Will probably try an alternative when we come back.

Clean and comfortable, elevators a big problem. Slow and old.

Terrible service. They mix up rooms and kick guest out if they complain.

Great rooms delicious room service food awesome place

Great hotel. Very convenient having the monorail station so close

Went to see Barry Manilow and we went day before to pickup tickets and we wandered around. Everyone was so nice and helpful. Went to Manilow store and had a blast. Spent lots of money took pictures. I forgot the lady's name at the store but she was great. Here's a picture of my friend and me and her.

Nice stay . Beautiful only thing that happened when we went was there was flooding on ceiling from the rain .

I love the sportsbook , the steakhouse, the rooms and the atmosphere. always enjoy my time here

Stayed here for the national dart tournament. The past few years it was held at Bally's.... I liked that much more. The new system of ordering a drink from your machine sucks, never won enough money to sit in one spot for long. Everything was more expensive at Westgate. No cheap food court. Too far off the strip had to walk a long way to get there or ride the Monorail, the Monorail is awesome but doesn't go everywhere. Having a bad back makes that walk unbearable. Wi-Fi is bad... Had to reconnect every time I left my room. The food prices in the dart area was unreal. Being diabetic I need to eat but couldn't afford the prices. Just not impressed with the whole experience!

We decided to book a one night stay at Westgate Las Vegas Hotel..The hotel entrance was very confusing initially since there a multiple entrance but once we figured it was ok. The MLCP parking is also quiet close to this hotel. Once we entered the hotel, it was a long walk to the reception area which had a long waiting queue. Once we checked in, 2 couples - 4 adults and 1 kid, we got an upgrade in one of the rooms..pictures attached of the upgraded room, which was very nice..though the rooms were quiet luxurious absence of basic electronics such as hot water kettle or hair dryer was a put off since we were paying CAD 130 for one rooms coupled with a bummer resort fees of CAD 53 making it around CAD 180-190 plus taxes. Also, for folks looking to book here need to account that one has to take a cab from here to reach the Vegas Strip. The hotel has in-house casino and retail floor which is quiet big. In case, you couldn't play on the vegas strip, come back to hotel and play here..

Went to play there every day this week even though I'm staying in the Fremont area of Vegas. Me and my husband had fun and even won tickets to a show, over all a really good experience.

Stayed here for one night on business. Having travelled from the East coast the one thing that you don't want to have to do is wait in line for around 45 minutes to get checked in to your room! TSA at the airport was a shorter wait and a more pleasurable experience. Same experience last year.
Come on management. We as a species have robots driving around on Mars. I'm pretty certain that if you wanted to you could sort this out. Won't stay here again.

We did a tour of the whole resort. It has some great views and the rooms are beautiful with hot tubs!!! The casino is very average and small though. The sports betting area is really nice as they have been upgraded! The guest breakfast we had was disappointing.

The renovated rooms are amazing! I come here twice a year for work and I'm always happy to be here!

One the most grand hotel. It was renovated with the last four years. Had a long history. It's also close to the convention center.

There a few things that cause me to give this review, first was the elevator. The wait time to get on the thing was up to like 10 minutes sometimes. There was actually one time we got stuck on there for like 30 minutes and no one is yet to say anything to us yet about it. Concierge people are very aggressive, too busy to get a sale on their time share that they harrasses is every time they see us. We went for a conference, eddy was very nice and not pushy and was very understanding but towards the manager came very pushy and blantly said she s just here to make the money. We did not purchase the timeshare. While the room was clean you could tell it needed to be updated. The stopper in the sink was stuck down with no visible was to pull it up. A maintenance man had to come in and push it up from the buttom, even after that the drainage of the sink still took forever. Last was the shuttle, I have never been to a hotel where I had to pay to use the shuttle. Overall we probably will not stay at Westgate in the future.

Checking in was terrible and you got hit with hidden fees. Resort fee is a joke

I was not a guest but the place is beautiful and has the best sports book in Vegas

soooooooo im taking a shower and i go to wash my face off with the towel and I find a blonde hair strand now the towels look clean but this completely turned me off like im so freaking disgusted. my hair is no where near that color WILL NOT BE BACK HERE AGAIN

I went to the superbook to place a bet and the experience was inviting, relaxing and pretty chill and they had odds out before other casinos, which was a plus.

Great bar, rooms disappointing. Great location for convention center however.

Truly awesome casino. Freeplay slotplay there is unforgettable when you win $300 freeplay... Go there. Go there now!

Small but clean. Had all that we needed. Room service food was expensive and wasn't that great. I would recommend the Tuscany.

This is an older hotel on the northern end of the strip. If you are accustomed to the likes of Wynn, Bellagio, Venetian etc.. then this is not the place for you. However, most of the rooms have been renovated and are descent. While it's not on the strip, it is connected to the monorail which makes getting to the strip easy. Staff is very friendly and responsive. Rooms have smart TV's and a mini-fridge. 24 hour Starbucks on premises along with a few other restaurants. Nice pool area as well. If you don't want to pay the ridiculous prices for water and other essentials hop on the monorail to the SLS, which is 1 stop away. From there you can walk to a 24 hour Walgreens and huge gift shop that sells water for .99 cents.

Large clean rooms, big tv which is a nice touch bathrooms are clean and good size. Comes with a fridge so you can chill drinks or food. Good selection of restaurants sids cafe is a good choice, Starbucks yoghurt and slush type stuff for kids. Check in is easy and very quick entrance is large and always kept clean and tidy. Game floor is also decent size. Never tried the spa or the wedding service but they are there if you need them! Mono rail right outside the hotel. If you have a car parking is free. Overall I would recommend this hotel its up the north end of the strip but with the mono rail its easy to get around and I would return to this hotel

Room advertised that it came with breakfast but don't actually expect to get it. We had to jump through hoops and wait in a ridiculous line just to be allowed to enter. They really just wanted us to pay again. Save your money and stay somewhere that doesn't try to make you pay for breakfast twice.

Also the hotel limits where you can get an Uber or Lyft, so if you try to call them from the "wrong" entrance the driver can get in trouble. We didn't even know there were two entrances, let alone a "right" and "wrong" one. It's not my job to figure out the morality of using a particular exit.

I probably could have found out about the second ("right") entrance if I'd asked someone, but by now the employees have me well trained to avoid and ignore them bc they are constantly trying to upsell me. They literally have to stand in the walkways and approach people who are walking by. I actually feel really bad for the employees because that must be a terrible job.

We had a nice dinner at the steakhouse. It was pricey, but very good.

Absolutely horrible!!!!!Our room blew cold air even on cranking it up to 80! Put in a call to maintenance nobody showed up ! Our friends were staying in the adjoining room we left the adjoining doors open all weekend . She had maintenance in her room for a problem with the sink. Maintenance came up fixed it while we were gone and they left the door wide open to her room. So people had access to both of our room for at least five hours. Thank God nothing was stolen. Anyone walking the halls had access to both of our rooms for Whi knows how long . They handled that the situation horribly. Totally not worth staying at this hotel! Apparently it s OK to leave our rooms unsecure they have no problem with it and as long as nothing was stolen they didn t see what the big deal was!!

Hotel rooms are superold, dripping taps - simply rundown hotel.

Barry Manilow was great, but the theater needs an upgrade. My seat broke. I tried to talk to a lady usher and she was rude. My daughter went to the head usher and he moved us. He was very nice. We really enjoyed the show.

Decently priced place to stay with access to the monorail.

The buffet was amazing, tasty and full of variety
Staff were very helpful and nice
Rooms were immensely clean
They have a go green option, you opt in and the maid wont clean your room that day, in return you receive a $10 coupon towards any food and drinks.
Therefore bringing the dinner buffet to $14, definitely worth it.

First, I have to say I received a really great deal on my hotel room through a company event. I can't complain on that front.

However, I was not very happy with the location being away from everything forcing you to get transportation out to the strip or downtown to find food or drinks that aren't overpriced. I did end up eating at the hotel franchised Starbucks, the fast food court, and in the main restaurant (Sid's Cafe) during my stay. The Starbucks was basically good but double the price you'd pay at a company owned store. The food court which is located by the sports book (which is huge and very nice) had some issues. When my tournament went on break I used the kiosk to order two slices of pizza. I waited 20 minutes and had to return to my tournament in order to not miss any more hands than I already did, which can be very costly in a tournament. I went back to the food court two hours later and because I was very hungry at this point asked if they could just go ahead and fulfill the order again and they graciously handled it and I was eating pretty good pizza 10 minutes later this time. The staff did not seem well organized or efficient in either interaction.

The rewards program was extremely disappointing. I play table games for the majority of my gambling time. I was told I would receive a dollar per hour in comps to apply to hotel services. After playing 10 hours in a tournament and then a ring game of poker I decided to get something for dinner at anout 9:30 pm in the aforementioned Sid's Cafe. I ordered the NY strip steak dinner with steamed vegetables and steak fries instead of mashed potatoes. Everything was pretty good. The steak was cooked to medium rare but a little tougher than I expected. I asked about paying with comps and was assured they would take my card and apply any comps in my balance. When the bill came I presented my card and the waiter came back 10 minutes later to tell me that I had a balance of 6 cents. I groused a bit and paid my full bill with a credit card. I made a beeline to the poker room for an explanation. They told me the staff have to manually apply the comps which will not appear in the system until the next day. I groused some more but didn't blame the employee. I tried to use my comps again the next morning at the overpriced Starbucks, but still was getting a balance of .06.

I was checking out wondering how I would ever use my comps. I certainly am not interested in staying there in the future. As far as the ambience of the hotel it seemed overall very dated. I like the throwback elements (like the Elvis history) and other photos in the lobby that provided a sense of the old Vegas heyday. I also like that it is on the monorail line. All of that was not enough to make me recommend this hotel. The windows were all dirty which made some pretty amazing views not so great. This is my longest review I've ever posted, but felt I had quite a bit of detail to share.

The Westgate is a well situated Resort right next to the monorail that runs up and down Las Vegas. It's a large Resort with ample room for events. I am here for the APA World Championship pool tournament and as far as I can tell it is going off flawlessly. The staff have been extremely helpful with all of our Resort needs. The rooms are a good size we have a king size bed and my only complaint would be that the pillows are too fluffy I would like to see them work on the speed of their elevators which seemed a little slow for a hotel that is this full. Other than that I gave the hotel for stars and it is well worth it.

Good and fair hotel next to the convention center. Convenient.

Beautiful ballroom area, the smell of smoke was a little strong by the slots, the shops are all unique, overall a fun resort!

Nice Resort didnt get to see everything but it was nice Im used to staying on the strip but for the price it was worth it

Recently attended a convention in Las Vegas and chose to stay at The Westgate Resort since it was located next to the convention center. The hotel itself was ok. The hotel decor is a little dated but I think that is by choice. pool area is was nice and had a bar. Rooms were also dated. My room had a red leather couch. Elvis would have been happy. I had two issue with this resort. First the air in my room would not cool. The temps were in the high 80's and low 90's during my stay so a/c was a must. My room would never cool below 75. I reported the issue to the front desk on three consecutive days and was assured it was going to be fixed. Never was fixed. I finally checked out of the hotel a day early and moved to the Embassy Suites. The front desk clerk asked why I was leaving early and after I explained the reason she apologized but never offered to move my room or try to compensate me for my inconvenience. Poor customer service in this area. Second issue is you are constantly harassed to take the time share tours while walking through the lobby. This happened every day.

The staff was very friendly through out the stay but customer service needs improvement.

The good news is their room rates are much lower than those 3 blocks over on the strip. They also have what I consider to be the best sports book I've ever been in. The bad news is their in-house pricing for various things. $38.00 resort fees for things few of us ever use. $17.00 for bacon & eggs. $9.00 for a foot long hot dog. We'll probably look elsewhere for our next trip to sin city.

Small casino area. Great staff. Limited gaming. Great sports book

Myself Christa and kids have had a wonderful time with all the amazing people at the Westgate Las Vegas from our earlier arrival they have made us feel like celebrities they put us up in 2816 and 2815 suites amazing room so amazing we arrived by limo Stacey looked after us all the time so full of energy and live and care she is a cracker well done Westgate Las Vegas now our amazing house keeping staff Maria and co really we loved them all Maria looked after out room and always made it feel fresh and new thank you Maria thank you from all of us as for management and reception they at several points made me cry not with sadness but with respect and joy and happiness and gratefulness so from Denis Devlin Christa Reid Jordane Senna and Evan thank you for making this trip which was so important after our loss the most amazing time myself and kids could ever of wished for God bless you all and again to everyone at management your so underappreciated by some but not us we value your friendship coz that is how you are to us we will be coming next June 1st for 10 days see you soon

Stop by for food after the Las Vegas comic book convention in and had a good time

Room was clean, sales people always asking about buying into something, I just keep walking but over heard them talking one time. Not close to much, which can be a good thing. Just expect to take a taxi or something like this to get around. Convention center area is nice and large, lots of space.

Nice and professional better than what I would expect.

Ease bring back the star trek experience. The overall design of the hotel and Casino was nothing like anywhere in Vegas. Now it looks like a run down old casino with nothing to offer other than a top less show and time shares.

Beautiful property! Well laid out and friendly staff. Downfall is they are always trying to sell you a timeshare. They are very pushy and are not 100% honest with the details.

By far worst customer service ever i went there about 3 weeks ago was planning on purchasing a timeshare.i sat there from 2pm till 8pm well over the time of the presentation to walk away with nothing not even the gifts i was promise i wouldnt recommend them to anyone not even to stay a night ...i been calling for 3 weeks now to try to get my gifts and all i been getting is the run arounds.

Good & clean room to stay and casino is also fine well, not much crowded.

We visited the Westgate tonight and played a few slot games it looks much fresher these days better than when known as LV. We also went there to see Barry Manilow perform his show and it was great with a quality band of supporting of musicians. I would really recommend you go to see him the sets were great and him telling of the stories of how he started.

Westgate is not very close to the strip, but the monorail provided cheap transportation. If you are new to Vegas you may find it difficult how to find the boarding stations or how to get to your destination if it is outside of the hotel the monorail takes you too. So try to plan ahead. Cell phones can be difficult to use depending on where you stand, so being prepared can help you focus on the fun instead of navigation. My room at the Westgate was supposed to have been renovated, but it just looked like newer lamps and drapes were bought. Everything was worn and slightly damaged. Service has been great so far. Very nice staff.