Went there for my son's wedding. A big convention was in town at the time and the Westgate decided to start charging $40 to park! It's normally free! That's the reason for the 2 stars. The wedding chapel was great!!
Very old , mediocre hotel.Rooms , even when they are supposedly renovated , are old and smelly.Service is bad , even at the front desk.Only the gym and parking are decent here (actually the gym is excellent , and that s why I give two stars instead of one) and the Beni Hana restaurant.The rest is quiet bad or mediocre.Close to downtown Las Vegas (Fremont Street).I won t choose this place to stay longer than a night.
If you are looking for a great place to stay and eat at some of the best restaurants. They also have great entertainment for the entire family.
This was a beautiful hotel but the customer service from the staff was absolutely terrible me and my partner stayed here on May 13th through till May 18th we wanted to order pizza for dinner we were told by the front desk that they don't allow outside delivery witch is absolutely insane never heard of this in my life. Next finally we had a plugged toilet I called down to the front desk and the women put me through to housekeeping and was advised that someone would be right up I had to call down to the front desk 3 times to have what I was told is an engineer ??????? Really it takes an engineer to unplug a toilet what a joke then we arrived back from down town and our room wasn't touched not right I suggest keep your money and stay somewhere else
First time in Vegas this past weekend, didn't stay at Westgate so my review doesn't pertain to a guest experience. I was looking forward to seeing historic Vegas sites, none more than the spot where Elvis performed. What a disappointment! Some pictures along a hallway (with no descriptions whatsoever) and a statue of Elvis in the lobby were it. We were told the showroom where he performed hasn't changed much over the years, but sits locked when not in use; the curious aren't even allowed to peek in. His top floor suite is available for viewing IF you sign up to attend a 90 minute pitch for the hotel's resort properties. But it seems the suites have been remodeled so much over the years they look nothing like they did when Elvis lived there. Few entertainers are as closely linked to Vegas as Elvis. The Westgate seems to be doing their best to downplay the connection. What a treasure trove of history they have if they'd only embrace it.
Fabulous Hotel. They have great culture here and good service. I will be returning to the Westgate!!
Got locked out four times in a day. They did nothing about it but changed keys for me, wasted my time. One of the guys at the front desk told me they were going to send security up to my room to let me into my room and also try to figure out if the battery of the lock was dead. He never called security, I had to call security with my phone and thru said the front desk never called. Overall horrible customer service, terrible performance and didnt even offer coupons or compensation for my time wasted.
It is beautiful here. We did have a problem with the shower. We could either take a cold shower or hot shower but nothing in between. We contacted guest services, but nothing was done.
A good hotel. The valet parking and parking are free. There are a lot of thibgs to do and they have the mono
I recently visited the Westgate Hotel and I was there for an event called Fist of Fury 5 well-put-together area and production. Wesgate as usual a wonderful mondern and busy place to visit.
The updated sports book is great, they have new restaurants and feels more lively compared to how it used to look
Watched the Barry Manilow show here. Great show. Great venue.
Don't waste your time or your money on this place. They will charge you for the room of your choice then make you down size your room when you check in. They are cheap because that is how they will treat you. Horrible customer service, if you ask too many questions they give you attitude!! They mock you even further and ask you if you need anything else and you tell what you need but they don't care and do what is convenient for them. First and last time we waste our time and money for this place!
Very clean and professional good value for you money. Great location.
Great off the strip location for conventions good Room rates and a good little change from the strip
Wonderful hotel! Great customer service AND an actual blanket on the bed!
Cons:
- We smelled mold in the bathroom and the tub had some stains.
- The two "Queen" size beds were actually full size beds.
Pros:
- Quick customer service and clean up for the mold situation in the bathroom.
- Put the two beds together for a larger bed! :)
We will be staying at this hotel again.
Great atmosphere! Looking forward to visiting again.
We only went for the monday drink special but the pool was closed. The place seems nice but we hardly were there to experience anything
Great place to stay room was clean. Brought us more soap and more towels as soon as we asked!
The Westgate hotel has a great friendly staff including housekeeping, front desk, and room service. Rooms are nice and clean and good amount of space. Not the best location in town but great stay.
The hotel is a bit dated but clean. Staff interaction is good. Elevators can be over crowded at peak times in the morning and evening. Fortuna cafe is open 24hrs and quite efficient and offers enough of an offering to be satisfied
Awesome place to visit Las Vegas, you can enjoy casino and pool too
Very cheap, great service, just wish it were bigger
Horrible hotel. DO NOT STAY HERE. To start off the check in wait time was 30mins before we actually were helped. There was only 3 people at the check in desk, line wasn't too long but for some reason they would take around 15mins with every person to check them in. A guy from the "VIP Owner" check in office came and said he could help me check in. He took about 30 secs, I asked why he did it so fast and the others were taking about 15 mins per person his response was "I'm just better". When we got to our room one of the bed sheets had blood stains. We arrived to the room at 9:30ish pm. We didn't get them changed until 11:30 pm. We called room service at 9:40 because we wanted a menu to order room service, it took 3 calls to housekeeping before we got the menu at 10:50. The hotel advertises complimentary breakfast in their website but at the front desk you don't get any info. Once you are at the buffet they try to make you pay. I asked why it said free breakfast if it wasn't included with your room, they wanted me to walk to the other side of the hotel and wait another 15-25 mins to ask if I had compliment breakfast included. I did not want to deal with it so just paid. Horrible hotel. I NEVER rate hotels no matter how bad they are but this one is just so horrible. Plus they charge you a extra $133 "resort fee" once you're here. Pathetic.
I've stayed at the Westgate once before and enjoyed my stay. The restaurants are great and all staff is friendly and accomadating.
Been to Las Vegas several times & will never recommend nor will I stay here ever again! Terrible, racist experience. From the moment I checked in till the time I checked out I was reminded that my kind(Black) wasn t very much so welcome there. Infact I was informed by a timeshare tourist that this hotel infact promotes it s business to elderly Caucasian people & it s no secret. So to my brothers & sisters do yourself a favor & don t play yourself stay elsewhere in Vegas there s plenty of residency s that will appreciate your hard earned dollar
Stay away. Spend the little extra money a better hotel, you will thank yourself later.
If you are not in a renovated room, your stay will likely be not pleasant.
Many things are not working/broken, and there are corners cut EVERYWHERE (cosmetically, and amenities wise).
Westgate so far has totally botched an attempt at modern-day Vegas hospitality. It is just NOT comparable to ANYTHING on the strip, and I see why Hilton got away from this building although it was a staple for a long time. They need to focus on renovations/and getting stuff working before trying to fill up old rooms with people. I wasn't expecting much, but I could have received something better by getting a basic room at a Laquinta, Fairfield, wyndham, days inn, or other cheap hotel.
Nice rooms but the casino is small and doesn't payout but the weekends.
Joanne the manager of the hotel was extremely friendly and definitely care about the quality our stay.
The room was nice but the fact that they tried to solicit you at every turn was a turn off. Loved that the monorail was right at the hotel but did not like the fact there was no complimentary breakfast for guests.
A historic place ( formerly Las Vegas Hilton, of Elvis fame). Massive property. Spa, weight rooms are adequate. Good sale of restaurants and shopping. Decent shows ( will get better with Barry Manilow starting. ) excellent staff but dated property. I was in one of the renovated rooms and it was fine. Lounge upgrade was good value.
The location is nice because the monorail goes right to it. The problem is the monorail didn't get us close to anything we wanted to do. We upgraded our room and ended up getting a leaky faucet in the shower that was pretty noisy especially when trying to sleep. Other than that, the rest of our stay was nice.
Clean room, very comfortable bed and a good area to stay in Las Vegas
Lobby was old fashioned and felt dated, but the room was very nice and was better than expected.
Went to the Superbook, it is one of the best in Vegas. Free drinks for bets made and comfy chairs. Free WiFi in the sports book but nowhere else in the hotel.
Room was nice. Pool was clean. It didn't feel outdated so it was nice.
Buyer beware! They charge you a ridiculous $85 resort fee and claim that it's for the internet and pool usage. I never asked for wifi in my room and it was too cool outside to swim. This was a total rip off and I will never go to this place again. It's insane to make it mandatory that a person pay for something that they don't want or need.
Probably a 3 star hotel but needs updating. Bathrooms in casino area were gross. Our sheets were dirty the first day we checked in and bathroom had used soap and razor from previous guests. Room was not cleaned properly. Carpets were dirty and new soap not given daily. I had to request sheets be changed.
It s average experience considering four start hotel. Premium and signature rooms are average and having very old furniture / equipments. Rooms services is average and not much responsive. They are charging around $38 for resort fees which is really not worth for gym, pool and WiFi. This hotel really need renovation in their room, they are using very old 1990 time Honeywell thermostat device in room which does not have precise temperature control of room. Reported issues to room service are not being fixed or takes so much time with follow up. Staff of hotel is average, they really need good customer service training. Overall I would say if you are getting very cheaper deal with this hotel then it s good to go else better to try some other four start resort not this one.
SLOWEST service ever in Cordovano Joe's Pizza (which is run together with Draft Sports Bar/Grill Express and Nacho Tacos). Ordered antipasto salad...to go...waited 35 minutes from order to pickup. Checked at the pickup counter twice. First time, said they were making it. Second time, still making it. I get it that they were busy but people that had been behind me in line with complex orders like sandwiches, wings, pizza, nachos were picking up their orders long before mine was ready. Did they have to go and harvest the lettuce? What a waste of time and money!
Hotel was ok not great. Pool has very limited hours. Closes at 7. Be prepared for the sales pitch gaun tlet every time you leave your room. They will try and sell you everything from eye cream to hotel rooms. Cleaning staff is awesome
Very nice hotel and resort. Huge casino with a lot of fun games to play. Gigantic sports book room. Nice swimming pool and spa. Lots of shops and there is a tattoo shop. Best of all. Starbucks first thing in the morning was awesome.
Older casino slightly off the strip. Remodeled rooms. Clean with decent amenities. Edge steakhouse fantastic. Sids cafe menu and food not as good as a year ago. Staff at skin care store pester guests trying to make sales very annoying.
Great rooms for the price. Connected to tge monorail for easy travels on the strip. Nice staff.
Very nice people and great customers service. Everything u need is right here. Gas satation across the street. Go get drinks and cigarettes cheap
Amazing sports betting. Sat there all day, free WiFi as well!
There was a party going on next door all night long. Hotel staff didn't do anything about it.... I called the desk and the party got louder. room itself was ok just old.
I would not stay here again.
Had plenty of nice hidden shops will have to go again.
It was quite enjoyable the buffet was ok but the price was worth it. I wont money at the casino so I cant complain.
Went to watch Sunday football , great experience as usual.
The Westgate is incredible! Love the decor, multiple options available for shopping all within its large property, ample parking, monorail direct access, easy check in and out, very friendly, attentive, and accommodating staff!
The rooms were nice, good layout good amount of space and the bathroom was big. Also, bonus of a garden tub. However after we checked in we are pretty much hounded down by Guest Services trying to get us to sign up for their timeshare. Rather tacky and aggressive.
Staff is wonderful went to see Donny Edwards an Elvis impersonator have seen him before he is totally awesome if you love Elvis he is as good as it gets
Stay away! Had the displeasure of staying between Christmas and New Years. First room smelled like smoke and changed to a room that didnt have hot water and had very old/cheap furniture. The smell of marijuana reeks thoughout the hallways. The casino is small and is where the old slot machines go to die. Food in the cafe is marginal at best. Only good thing was the non-smoking sports book. They are trying to sell you on a timeshare and it would be a bad investment. Off the strip and beer cost $9 a bottle. Need I say more? Stay away!
Resort fee paid, but pool and gym was closed. Rooms were good
The room we were given had someone in it. The second room had 75% burnt out light bulbs. Pay 4 dollars a bottle for water. Wanted to charge us for extra toilet paper. We would never stay there again.
Actually wasn't working but quick to fix. Other than that a slightly above average hotel.
The room was clean, the refrig was ice over and could not close the door, and the tub would not shut off completely. Not worth the money.
DON'T GO HERE: I was staying here and I got bitten by roaches. Not kid-friendly.
Great experienc and nice place to stay ... lasvegas
Old but nice. They also mickle and dime you for everything.
I stayed at the hotel last month, October 2020. It was surreal to find the strip so quiet due to COVID but I experienced the same quality room, same good experience at check in and check out, same accessible parking, etc. It's a good drama-free (I say that in contrast to more in-bound Strip locations) place to stay with your family, maybe for a day or two. No, it is not perfect but who are the people demanding perfection? It works for me and I'll keep coming back. I especially like the self-serve free parking. Makes it quick to come, quick to go. And, I have always gotten a room facing the mountains --which is a great view if you're into that.
This is the old Hilton if you are wondering. Completely renovated and upgraded.
Came here for a trade show. Nice and easy layout but needs more food/drink options
This hotel needs some updating. The "view" elevator is filthy and reeks. The decor is dated. The staff is not helpful at all. My friend got hit in the head by some adults throwing a hard ball in the pool; little kids were being hit too. I finally took the ball and security came out and accused me of stealing. Really? He said I should give the ball back (which I did) and he would come out and confiscate it of they started throwing it again. Not 5 minutes later the ball started flying across the pool again. I called security and they did nothing. I called two different managers on duty (Jason and Eric), they did nothing. Promised that they would take care of it but nothing. I finally ended up leaving because it wasn't safe to go in the pool. I contacted the GM, Lance McCauley, and never received a response. Spend extra money and go to a nice hotel with decent guests. Horrible staff.
Westgate (formerly Hilton) is a moderately enjoyable hotel at a decent price. Since its off the strip, be prepared to drive a lot, or to pay the $15, per person, per day, for the monorail to get to the action.
One annoying factor are the sales people you'll encounter all over the main floor. If you want to remain soluble when you leave Vegas, never engage them. Pretend that you never heard them or saw them and keep moving on.
The rooms are clean and comfortable. The beds have firm mattresses. If you like that (I do), then you'll sleep well. Of course, if you don't sleep in Vegas, then that's irrelevant. Our room had a frightening painting of a corpse-like Marilyn Monroe. We had to cover it up with a towel to get any sleep.
Expect to take a long time in the showers, because the water pressure is pretty low, so showers won't be more than a drizzle.
Horrible service. Promised and paid for a lot of amenities in advance and received none. Hotel host was in contact for weeks before the trip but would not answer a call the second I landed. She reserved me a limo from airport to west gate. When I arrived there was no limo and she wouldn t answer. I had to uber. When I got to hotel she never reserved me a room. Took hours on the phone and waiting to get the room. Was staying in the owners sweet. Was promised all these amenities and got nothing. Was told had free cabana in my price by hotel host. When I got there the front desk they said no. Front desk took no accountability and would not answer anything. Wouldn t answer any questions I had. Service was horrible and slow.
Stayed at the Westgate for four nights for a business trip. You can definitely tell the room are dated. The showers seem as if they are from the early 80s. Water leaks when you run the shower. Room have a stale smell. Curtains seem from the 80s too. Honestly it is the affordable option to avoid staying on the strip. I honestly would have gave it three starts as the bed was comfortable BUT I ordered room service and not only did I get charged a $10 delivery fee ....when I m already paying $30 A DAY for the resort fee (which really made me feel nickel and dimed) THEY ALSO NEVER PICKED UP THR TRAY. It sat outside my room for TWO DAYS! I even called room service to remind them to do their job...if they can t do that I wonder what else is not being cleaned. Gross!
Had dinner at Sid's bread pudding & apple pie should be warmed up before serving. Then went to see Soundtrack. Awesome show.
Room was nice and clean. Monorail service was our favorite feature. Free parking was great as most strippers hotels now charge.
Pretty good hotel. Some stuff needs to be upgraded still. Rooms looked better. They need to add some air freshener i think. Other casinos have this smell about them. And westgate was kinda bleh
In SportsBook at Westgate Hotel and Casino for the Superbowl. I done bet the house, the kids, the wife, the cat, the dog and my nightly PB & J Sammich. I hope I win!!!! BTW it's 75 degrees here Garyites!!!!
Excellent customer service! Tyler at the front desk is great at his job. The King room is very nice. Good value for the price.
The bed was surprisingly comfortable!! Usually when I stay out of town the hotel bed gives me a backache. This Bed was yummy and the pillows were perfect for my neck and back! Theoly thing missing in this place is a vegetarian restaurant!
My prepaid reservation was not honored, had to change rooms in the middle of the stay, VERY INCONVENIENT. On top they requested an extra deposit for the "better" room I was in for part of the stay. When I got the invoice and credit card booking it was confusing to say the least. I'm still not sure if the initial deposit (after booking) was considered.
I feel cheated and if it's just because of the room change that coincidentally ruined the whole thing.
Horrible
Was there for Infocomm, at the last Vegas convention center, and had to park and walk through the hotel. It seemed very nice, and very clean. It also had a lot of outside light, which other casinos don't usually have. All in all seemed like a nice place to stay, and have a conference in.
Quite poor customer service. They almost seemed to go out of their way to avoid accommodating our requests. One night they called and woke up my fiancee, who was sick, at 11:30pm. Another morning, we waited over an hour for room service, only for them to call and tell us they rang everything up wrong, and if we still wanted our food it would cost 50% more than the original quote and would take another 30 minutes. "Do you still want it?" they asked, without a hint of irony.
The rooms are outdated, a little smelly, and noisy, but these are the least of Westgate's problems. I'll charitably agree to call this a casino; it's anything but a "resort".
Up and coming in downtown Vegas right by Convention Center and across the street from the Arena the are gonna build for a prospective NBA franchise, rooms are amazing but again u will spend more time out of the room than in.
Great location to the convention center. Casino is not that big and it is not on the strip. Rooms are acceptable.
Two means dislike but i like that place just not their prices. Big theather like room to watch the game. The game was on a screen as wide as the building! I am a local so i just go to local casinos near by to watch the games because they beer and food is cheaper. But this place is good for visitors but i cant afford to go there every week for the game. Nice place thougg
Beautiful and amazing I love it there and making this place my go to spot. The hospitality from everyone was amazing with nice place to eat and shop. The sports room is awesome for fan it's like being at the game having fun. There's so much to say and I'm happy happy happy.
Initially gave it 2 stars but changing my review to 1 star.
1) The room air conditioning is pathetic. No matter what temp you set it to, in about 20 mins it resets and goes back to 70 irrespective anything. And in the middle of the night, that's the last thing i want... To wake up and set the ac a number of times.
2) The tv remote stopped working. Called guest service, they basically said "live with it"
Too far from everything. A little bit expensive on the food offer.
Amazing hotel... Fully renovated and upgraded hotel..
The hotel is nice and access to the strip by the monorail was great.
Also the Serenity Spa was fabulous.
However our room experience was not the best. We upgraded to a suite on arrival. The TV in the living area did not work and the tub water would not turn off completely and ran constantly. I reported this for two days with no response. Finally someone came and said the TV needed replacing and nothing was ever done about the constant running water in the tub. Also we did not have hot water one day for a shower.
We love this place, best hotel to choose if you are in town for an LVCC conference
Visited Westgate! What a beautiful hotel! Luxurious, with so many amenities!
Room was dated but they do have reno rooms. Pool area was nice. I liked being off the strip. Right on monorail...we used it lots
linkedin.com
