Not a very professional or trained staff, drove a total of 6 hours to leave in disgust.. Fortunately my local VA in Battle Creek is great, wish they had the facilities Detroit has-will never go back again. A disgrace to our country.
I'm A DISABLED veteran the workers were horrible here is was sent from battle Creek va it was like I was an inconvenience to be there
Worst receptionists in one place, no one wants to do there job just talk to other workers. Need a headache go here.
The hospital is for service contented disability. I find it really great place with doctors and staff show great interest in your health.
I get mixed experiences, from really knowledgeable and courteous staff that you want to adopt into your family, to the most rude people who treat you like you're a waste of their time. Usually, it's people who answer the phones that are rude, but, you definitely get a ray of sunshine, here and there! I love those calls! I try to be kind to everyone and, since kindness is contagious, I make it a point to see how many people I can "infect" with it!
Most of the doctors are great! A couple are rude. As far as competence goes, again, they're not mind-readers so they can be wrong, but, most try to do a good job and meet the needs of the veterans. I'm pleased with 75-85% of my experiences there. It's definitely improved within the last 2 years.
My beloved Dad, of 88yrs. for the first time ever, feeling what is means to be a stranger in a foreign land. My Dad Semper Fi-Dad still carries the Rifle Flag in all Parades, still does his "duties" for his fellowship and all
having fallen. Proud to see how amazing VFW & K of C still respect all our military. Such an amazing display of pure American Pride- for all whom have ever served. No controversy, no disrespect, just respect and huge Pride among ALL military reps.
Yes, an eye opener to see how little this is taken in to the "lack of" consideration for Dad & all whom have served our great country.
Genuinely-Sad with eyes wide open.- Overall attitude of staff was condescending, rude and a terrible sense of "I don't give a *&^^" loomed over this entire episode. Disenchanted~ disapproving over all.
One star is to much to give this place
The last visit here we walked out after waiting for 3 hrs for. 9am appt
Today we had a 8am and finally got
called in at 9am. What a way to treat a vet! We don't have this problems
in Ann Arbor, but were sent here
for Dental. Never again, a horrible
experience. we
The facilities are more than adequate, the services and staff are exceptional. I have had a thyroidectomy and a prostatectomy and both experiences were great. Surgical staff, first class. Recovery team, top notch. After care, the best. I have never had better or friendlier health care at any time in my life.
Some of the staff here is so unprofessional. Not just front desk clerks, even a few of the doctors I've had. Some good ones but few and far between. Most of my experience coming here has been negative.
The VA Medical Center is where I get all of me medical needs met. I highly recommend the John D. Dingell VA Medical Center in Detroit to all Veterans.
It doesn't cost anything so u get what u pay 4. Had a front car collision, was x-rayd was told I was fine nothing broken. 1.5 mons later I have a pain like a band around my chest & my breath is taken fm me. Found out that a rib is out its socket causing the symptoms.
Can't move at that moment. Now I feel like my ma (82) all hunched over because of the stiffness & pain. Praying for deliverance fm these infirmaries.
I have been going to the Detroit VA for several years now, and they have done several different minor surgeries on me. They were prompt, proffesional and always respectful and curtious. I would not want to go to any other hospital.
Had an appointment at 9 am, arrived at 8:30 am. Had another appointment at 11 am, almost 3 pm and still waiting to see the doctor.
Even though this event was unacceptable, overall, this Detroit VA hospital has done me well. I bumped it back up to 5 stars.
This is one of the worst VA Hospitals in the country. Be prepared to WAIT. Even if you have an appointment, be prepared to wait until far past your appointment time. Often I have waited over 3 hours past my appointment time. A majority of the people (staff) here are condescending, lazy and rude. You would be FAR better off to go to the Ann Arbor VA. You served your country with honor and integrity. Do not tolerate these individuals treating you like some discarded piece of trash. Demand that they treat you with the honor and respect that you have earned! Maybe if enough Veterans stand up for their rights this hospital will improve. Until then, go somewhere else.
This VA cancels appointments without telling you. They make wrong diagnosis regarding my health 100% of the time. This place has no doctors. Must have students from across the street who use veterans as ginnea pigs. I Went to a different medical center who straightened it all out. I say SHUT THE VA's down.
It s always a run around, nobody can tell me where to go and even if I get to the right place it s either a long wait or they treat you like you re a burden.
I made an appointment with the Urology for an minor procedure 2 months ago. They told me they only had one opening and only did it on Thursdays. I get a call a week before my appointment to tell me its cancelled because they wont have a doctor there. They tried to reschedule me at another date that was 2 months out! How can a hospital NOT have any doctors for two months?! And how can their only doctor not be available for that long?! I told them I wanted a referral for an outside source to do the procedure and they said the "approval" process will take at least a few weeks before anything can even be scheduled. This is the most incompetent hospital I have ever been to. I have contacted the VA Hospital in Ann Arbor to find other avenues. To me its worth the hour drive to get real care. Such a shame that this is how veterans are being treated. We deserve better!
I had a visit to the Medical Center on July 8 2016 for Ortho and I was very pleased with the care and information that I received. I hope to use your facility again in the near future and will be very appreciative of the care you provide there.
The Hospital was clean bright and friendly. We were treated quickly and respectfully. Everyone went out of the way to help us get where we needed to be. Call back took a little longer than I had hoped, but there are a lot of calls to be made. Treat people with respect and you will receive respect. If you don't like the treatment you are getting, pay your deductible, buy insurance and go to a private doctor. Most of you are being treated for free and don't give me that crap that you are owed anything! Buck up buttercup or pay up and shut up !
The staff that answers the phone is EXTREMELY RUDE!!!
They are very indignant and condescending!
They are Far More Interested in talking than listening!
That is why you can not get anything done.
They flat out refuse to transfer you to a supervisor.
When you insist to be transferred - they hang up on you!
I have never been treated with such insolence!
It is hard to believe that after putting my life on the line for my country this is the way they treat you!!!!!
They get a 1 star only because it will not allow me to give them 0 stars!
I am an ICU/trauma RN. My grandfather was admitted into the ICU at the VA hospital and it was by far the worst medical experience I have encountered. It was so bad I had to have him transferred to Henry Ford hospital. The staff was extremely rude when they were even available. His RN did not anything about what was going on with the patient; he attempted to hang blood without a second verification from another RN and without a set of vitals; he wore no name badge and wasn't aware that his patient was being transferred. This list goes on. The surgical staff were extremely rude and condescending. The truly sad part is this is the facility we are expected to send our vets. Very disappointing.
This place has helped me with treatment shelter and employment I don't know where I'd be without the Detroit VA
Unsurprising that their customer service like ALL OF DETROIT freaking sucks! Rn's are rude and they have no transport to walk dizzy patients to their cars. Parked her in the waiting room and was just like see ya. Ridiculous but not surprising.
Went there for surgery, Sugar was high so they did not do the surgery. The ENT department never contacted me again. This hospitals show veteran as a no show if veteran is late for an appointment even if the veterans does show up late and calls in to inform them he/she will be late due to traffic and keeps the appointment. ER doctors will send veterans home to go see their primary doctor in another VA hospital to be scheduled weeks later when the veteran is in excoriating pain from torn ligaments without any scans. This and all VA medical facilities will not issue opiates even to veterans that are not addicted under the U.S. Government yet another ridiculous non winnable Political only scam against drugs in our nation, without supplying replacement pain killer for the opiates forcing Veterans to turn to marijuana which does work on a lower scale but is not addicting, putting veterans at risk of being imprisoned for violating federal law forbidding procession or use of marijuana. Yet opiates were ok until the Government says there is an epidemic and now forbids them. Not for the good of the people, but to wave their hands and say "Look what I am doing for you while in office fighting for power for my political party while destroying our country with their in fighting. This hospital takes valid claims by veterans needing help and payment for spouses who are their caretaker and denies the claims declaring it's just civilian life that is causing then to need so much from their caretaker even when that veteran has had an in home care taker before that was canceled due to cutbacks by the VA facility due expenditure of their budget. This VA facility declares Veterans Mentally incompetent without any competency testing violating the veterans civil and constitutional rights forcing the veteran to spend large amount of money for their tight budgets to hire outside medical personnel to use to fight these false accusations on an appeal and consistently exceeds their authority by interfering in a veterans life by threatening a veterans disability payments that veteran earned. The Handicapped parking at this facility has an extremely low ration to normal parking even though the ration of handicapped veterans is a much higher raiton to veterans that can walk on their own and some of the handicapped parking is on a more than 3 degree slope making it almost impossible for a veteran of larger size in a manual wheelchair to navigate up those slopes from their vehicle to the elevator to enter the hospital entrance located on the first floor only from the parking structure. I could go But there are so many things wrong with the Detroit VA Saginaw VA and Ann Arbor VA medical Va Facilities, it would take a book to list them all..
I have not had a problem with this place! I got care here for conditions, that outside medical centers denied i even had! My doctors are great! The nurses and staff are great! I wouldn't trust my life with the majority of ( make as much money as possible) doctors! Been there! done that!, and I almost died! I grant it, the place has become extremely busy, but that is because so many Veterans are now using it. They are even re-modeling and adding on because of the onslaught of new patients. I used to work here also, and I can guarantee you that the staff do not have it easy with a bunch of whining, complaining, veterans, that no matter what you do for them is never good enough!. You are seen, when the doctor saids you need to be seen!! Just like every other doctor or hospital office! You have your first initial visit, then if they don't need to see you for 3 months, then so be it! If you think you're desperate and dying...then go to Emergency...anywhere!! I know they don't make you wait long periods if the situation calls for you to be seen more often. I'm a witness!! I have had so many appointments (and still do), that every body ask me "Where i my cot"? lol. The medical society outside is taking alot from the VA system!! It's people like the whiners on here that gives the VA a bad name, and its not like that...at all! For every 1 veteran who complains, there are 100 of veterans who would say that "They won't go anywhere else"! and I'm one of them unless im not near a VA. But the complainers are doing the right thing... they're going somewhere else!
John D. Dingell VA Medical Center, Giving veterans a second chance to die for their country since July 27, 1937.
I made a doctors appointment 3 months in advance, and when its time for it there is some scheduling issues some how they manage to book 4 people at the exact same time as me. Then offeres to reschedule my appointment 2 more months down the road. Most the staff that i had to deal with were very unprofessional. Hope Ann Arbor much better ill travel the 30 minutes for that.
Rude, incompetent staff. For being the epicenter of covid in michigan, you'd think the staff would be held to standard mask usage requirements.
Employees/receptionist we're rude and extremely unfriendly. Getting a timely appointment was difficult and appointment time was changed to an inconvenient time.
I was a patient here for 15 years. After Dr Adler retired last year, the pain clinic refused to help me. They reversed everything this man had fought for over a 10 year period. This Dr was the head of comprehensive pain services at the Detroit VA. He had received 2 grants from this hospital. Yet, as soon as he left the building, the whole attitude changed overnight. They went as far as to misdiagnosed my records to make sure nobody in the VA health care system would ever prescribe me any pain medication again. I won't go into my whole life story. I do have a spinal cord injury is all I will say. I will also say that this is the worst hospital I've ever been to in my life. I've been in & out of hospitals since I was 19. Now in my 40s, I will never go back to VA care even though I am rated through the VA & I have earned the right to be cared for. So glad I didn't go for 100% disability! Thank god I have insurance through my employer! My heart goes out to the veterans who have no other choice. My advice, DON'T GO TO DETROIT! Choose Ann Arbor. This hospital doesn't care one bit. All about federal funds at dingle VA
When I first came here, about 16 years ago, I had problems with my Dr. Now I have a fantastic Dr. Who works with me about my health care, her and her team do a wonderful job on explaining to me about what I need to do, I appreciate all that they are doing, people, those of you who are having problems, please go see the patient advocate, they will help you out, in conclusion ,I want to say thank God for the V.A.
I've been in the ER.for over an hour no one help me very Rude and unprofessional,they sat me in a room and turn off the light I ask for help they said we don't have enough Doctors..
Why does take 3 - 4 hours to get prescriptions filled..that is unacceptable
Hire more people to fill them.or how about the ones filling the precriptions stay off their cell phone..i can see maybe one time you have a long wait, but everytime..
Today i am here 2 hours ..i go check see how much longer...they havent even looked at prescription yet
This is no way to treat veterans..you get better respect at your local pharmacy
My son has recieved nothing but run around and canceled, changed appts. Been waiting over a week for an urgent MRI appt to be scheduled. Scheduling should not take this long.
I'm a 12yr veteran, I'm in lot of pain had eye AM appointment fully expressed level 10 of pain. With infection made me sit to be seen 2hrs. The appointment was made back in May first available was July 19. Really
I bring paperwork & occasionally a veteran to the VA hospital. I am formiliar with the Ann Arbor V A.
would be 1 star but for the very Few good and qualified Doctors and techs.
Don't go to mental health, they can't do anything for you.
Veterans Medical Center and hospital and they have an emergency center also!!!
For the most part good service in the clinics. In the ER the nurses are good but there are some doctors with terrible bedside manner. They do not want to treat you for pain which I suffer from greatly, especially at night due to fibromyalgia attacks. I have prescribed meds that just do not resolve the pain all the time and certainly cannot take them all at once. I think they have forgotten that pain is what the patient feels, not what the doctor thinks about the patient. Everyone is not, I repeat not, a drug seeker.
The staff is corteous inside the VA facility. It is big and like a puzzle to walk through. However the neighborhood does not let me feel safe to walk around.
Very helpful, the medical prescription department could use a kick in the rear but other that best facility I've been in.
For the most part I get pretty good service. I do hate when I get there for an early appt. and im there an hour early first to get signed in and wait an hour while others get in first. Most people are very polite but some noy so helpful. I have been in a lot of different hosptials some better some worse.Some depts are harder to get appt but I can under stand some dept are busier. Some times I believe test are over used and results are not getting done or the doctors are clueless in finding the problem. I believe that some times meds are prescribed to much especially pain killers which cause other problems . I Ibelieve I have a doctor that is over booked but pretty good doctor. Rarely has any doctor or staff been inconsiderate.. I would grade this facility around 8 out of ten stars by my experienc sine going there for the last 7 years. I am a vietnam vet and 65 today.
Most worthless run V.A. care center in America 1. Staff is rude and don t care about your needs. 2 Extremely difficult or impossible to schedule appointments. 3. They don t answer phones. Hours are short and only ran through weekdays. This place is part of the reason why veterans kill them selves.
I've always had a decent experience. I go here for regular medical stuff and then to Ann Arbor about my mental health issues. They're kinda behind compared to Ann Arbor in that you need to get a parking stub and carry it around in order to not pay for parking if you're a veteran. Seems like it would be easier to just check to see if veterans had their card on them at the booth instead.
I also don't like their policy of making women veterans talk to provider's in Women's Health. It's a little weird how I can't just see a regular provider, I need to talk to a woman's health specialist. It makes booking appointments a lot harder because you can't just be scheduled by the regular appointment schedulers. You need to be transferred to Women's Health and it's hit or miss if they'll even answer the phone. It's ok though since I pretty much will just message them via MyHealtheVet to avoid calling.
Also, I had to fight in order to see a Nutritionist. Originally they wanted me to do some sort of fat person program that I had already partially completed in Utah but after just saying I was just to bother with it they went ahead and booked me for a nutritionist. Ended up not really helping me anyway tho so I can't really fault them for that.
I'm a 100% T&P disabled veteran who also has Tricare4Life + Medicare. I prefer going to the VA over private doctors because they don't charge a fee plus I like knowing all my health information is in a central system and if I go to any VA in the country, they all have my health info. Big convenience, although you're at the mercy of the VA to provide decent care.
still has not changed.. Wish they would just TRY.. waiting list is still in effect..
Horrible staff who talk to and treat vets like trash. Good luck ever calling for anything. U always have to take a while day off work just to have 1 question answered. The list goes on n on. This hospital is horrible
This is the best VA hospital in the Metro-Detroit area. Went to Memphis s VA hospital in December for Emergency Room treatment of what became sinus infection/bronchitis and was heading to pneumonia. I was on my way to Memphis to bury my youngest son. I waited 10 hours with only being triaged and told to wait. When I checked with the desk to see what might be my chance of being seen, I was told around 6 or 8 am the next day. After a long road trip, I went to my brother s, buried my son, left Memphis with NO THOUGHT of returning to a broken hospital system, and returned to Michigan. I was still quite sick and was seen within 10 minutes and prescribed medication so that I could go home and recover. I was followed up by my primary care NP and appreciate the following appointments which are timely and easy to access.
Memphis needs better administration or to be shut down.
They are not taking care of veterans at all.I needed surgery and they sent me away almost lost my leg
I had a COVID Vaccine at Detroit VA on 3/9/2021. The entire staff was very professional and the facility was very clean. The VA made the entire process painless. Outstanding team at VAMC Detroit
I just moved to MI a couple of minths ago and had to use the services of the VA. My biggest complaint is the pharmacy....sooo slow. I just got out of the ER and am waiting for my meds. I have been here for over two hrs. And still waiting. Im in so much pain right now and i cant do anything about it. Im not impressed.
There is a wait at times which causes a back up of patients
If the VA is a real national disgrace as the vast majority of the facts seems to induce, this facility is most certainly the epitome of this national disgrace.
This is by far the worst VA we have been to. We might start going out of our way to go to the Ann Arbor one like many people have suggested. First, a lot of front desk and phone answering staff are rude. A lot of times the sound like they have an attitude and just let you stand in line while they stare at their computer. We went to the dental clinic to have my husband s tooth fixed which took 5 hours and over 3 dentists to confirm that everything was going well/finished because the main dentist (I m assuming is new) thought the procedure was finished when it wasn t halfway done.
I needed to schedule an appointment with mental health for my husband in relation to getting an examination done for a social security case. I talked with the schedulers a while, explaining what we needed, to get scheduled with someone who could accomplish this (we are not yet fully in-processessed with the clinic). When we came to the appointment, not only did we find out that we were only given a 10-minute session, the psychiatrist refused to do anything besides verifying refilled prescription because we haven t completed the steps to be checked in and reach the normal point of being able to see him.
Now, we are at my husband s appointment with his main doctor which we have had scheduled for months. After 45 minutes of waiting, his doctor came out to tell us to wait 10 more minutes (we waited a half hour more) so he could see WALK IN s. Why the hell should we even make an appointment if we can just walk-in and get seen before appointments? We also have to get blood work done and see prosthetics. Had we known we would intentionally not be seen until at least an hour past our scheduled appointment, we would have gotten these things taken care.
When we asked about the walk-ins once we were seen an hour and fifteen minutes after our appointment time, he said the walk-ins have been waiting longer than us. So what? That s the price you pay for walking in instead of having an appointment. I didn t set up an appointment (months ahead of time), planning to wait an hour past my appointment for people who didn t even have an appointment!
The staff should be ashamed of the poor quality service they provide. This center is a joke and I would strongly advise going to a different VA center if you can. This center doesn t deserve even one star.
This the worse hospital i every when too. Wait times are very long. i rated the Doctor fair. But they it is ran its a joke. its told them three to detent cancel on my forehead. When they detent it, they gave no follow up to cure. They charged for a bill for a Doctor visit, that i cancelled in person. Some need to shut it down, or invest how its ran. It is a good example of Detroit, which I left 2005. the VA hospital is ran like third world hospital, and plenty of employee should fired or replaced
After being on hold for 1 hour and 48 mnts a guy comes on and says is anyone there? then hangs up even though i was trying to talk to him.
How do you give zero stars.
Will update after further interaction.
The care here is horrible. My husband's appointments get canceled the majority of the time, and then rescheduled for months out. He has gone in for x-rays before and the woman at the x-ray front desk was too busy texting to even acknowledge him, she just held up a finger that apparently meant "wait while I finish texting." Most recently, I tried to reschedule an appointment with ortho because my husband injured his shoulder and cannot lift his arm. They canceled his prior appointment the morning of, an hour before, which was an appointment we had to wait three weeks to get. The lady on the phone commented to the person next to her about how I was one of "those stupid patients" and that she hoped no one died in the meantime while people like me are whining on the phone demanding to get in. I asked for her supervisor's contact information and she laughed and said she wouldn't give it to me and "good luck finding it out." Just a drop in the bucket in our many years of dealing with the VA health system.
The Detroit VA. Generally speaking it's a mix of good and bad. The medical staff, e.g. doctors, technicians, etc. are good, but then you you have the rest of the staff. Some of them are genuinely good, hard working people. Then, you have a percent of employees that behave as though they're doing you (the veteran) a favor. Condescending, arrogant, too bored or tired to really provide you professional customer service. Nepotism, bickering and poor leadership skills appear to be part to problem. After several years, I finally transferred to another VA facility.
No complaints here. They seem to have my welfare in mind and are competent.
Worst care at this Detroit location. Takes months to see a doctor and forget about any specialized testing you are screwed! The only good doctor I found in the neurology department who had to fight the VA to send me outside of the VA ended up quitting because he said he was tired of going through the fight and red tape to give his patients the care they needed. The non VA testing that was finally approved (because the VA does not have the needed diagnostic equipment) had finally revealed some of the reasons why I was experiencing such debilitating symptoms. Now my new VA neurologist I was assigned to is going through the same fight get me approval for non VA care again as my medical issues worsen she admits they do not have neurologists with specialties at the VA or the diagnostic equipment needed to help diagnose and treat patients like me....and that's what our president calls acceptable care!! What a joke! Adding to my earlier post.... My pcp at the VA ordered a bone density test and after waiting 1 1/2 weeks with no calls to schedule I called the VA. I attempted multiple times to reach the radiology dept. with the phones ringing endlessly with no voicemail. I finally reached someone to be told they would need to take my number because they couldn't schedule me and gave me no reason. I said that I would be driving almost an hour to the VA today and if they had any cancellations I would take it. The lady then said well we have three openings today, but the tech is very "particular" about her testing and so I cant say you can take the appt. or not. She went over the prep. instructions and we agreed there were no issues there, but she alluded to the fact that the tech just likes to do things their way and couldn't schedule me in. She suggested I come in for my other appt. and ask my doc. in that dept. to look in the system to see if radiology put me into one of the three slots and then I would know (at the last minute) to come to the radiology appt. What the heck!! No wonder veterans are dying waiting for appts. Are the techs dictating their schedule or workload?? What would be the reason the lady could not schedule me at all that day when I finally reached someone? Oh and let's no forget the dirty bathrooms with no soap in the dispensers, trash overflowing in the trash bins and bodily fluids on the floors.
For the most part the staff was amazing! There's always 1 bad apple in every bunch. I had mine but it was taken care of promptly and no issues after!
The hospice and palliative care unit took care of our grampie for nearly six months, in that time he was visited by is at least once a week. Every time the hospital was spotless, the staff was compassionate, and we felt our family was getting everything we needed. He died this week and they provided us with benefits information and a farewell salute that was very tiring and well done. Our whole family is very pleased and will be forever grateful
This facility is beautiful and you have some friendly staff although I must say my first time there was not such a great experience. First I was scheduled in a PCM clinic that refused to see me as soon as the NP walked into the room. Instead she took me to registration sat me there and then I was taken to my case manager who was very nice, but the NP stated she would see me right after for my appointment even though she said i was scheduled at the wrong PCM, which is incorrect all OIF/OEF veterans can be scheduled at any PCM, even WOMEN. But because I was a woman she only had a referral to X ray waiting at the front desk and wanted nothing further with me. So I then, didnt get my appointment which I scheduled and had to go into the ER for my pain which is the reasoning behind me making my appointment, which in tern I had an appointment at 10 and wasnt ever seen or evaluated even in the ER as they do not treat pain management..... I have sinces scheduled a new appointment with a different PCM and await the craziness of going there again. I can only hope I have a better experience.
I have never had any problems waiting or scheduling
Absolutely the worst treatment I've ever received at any VA. Mismanagement, malfeasance, uncaring and unprofessional people are all over the place at this medical center. The Pharmacy staff are the worst and I'm still waiting on my travel pay and it's been nearly 3 weeks since I submitted it. Travel office phone just rings when I call and no calls are ever returned when I've left messages. Medical care was substandard and I would never expect to find such care at a civilian hospital. I was discharged within 3 hours after surgery, in extreme pain and bleeding through my pants. Doctors falsified notes saying I was in no pain and could tolerate a diet when I hadn't even eaten or when the spinal block still had me numb, How could he even write such a thing when I never even met my medical team after surgery. Gave me hydrocodone and discharged me to drive three hours to west Michigan after a hemorrhoidectomy. Made it about 2 miles before I could no longer drive and had to get a hotel room for the night and the next day two friends drove to Detroit to pick me up and drive my vehicle home. Terrible service!
am a 68 year old Nam Vet
heard all the horror stories about the VA
but my experience has been just the opposite
have been using the John Dingell medical center for the last eight years
they treat me well, I love simply love my Nurse Practitioner she is wonderful
am getting better care with the VA then i did with the Beaumont outpatient
clinic
lousey below std treatment by mostly nonvets rush to put me out care not completed needs vast improving HELP!!!
Worst VA Hospital Emergency Room I have ever been in. I fell down a flight of stairs and when I arrived the staff took 1 hour to get my paperwork from Ann Arbor VA. They left me in a room with NO CALL device, adjusted the bed, I slide down, in extreme pain, could not move to readjust so it was worse and the nurse had left to leave me there. I finally called out to a woman passing in the hallway to please get me some help. I text my friend who worked in the hospital and he was appalled at how they left me. The doctor finally gave me pain meds that did absolutely nothing for me.
Finally, I went to the Ann Arbor ER and I was treated perfectly and they gave me the pain meds I needed to help me through the recovery.
I will take an Uber to Ann Arbor from now on if I can't drive before I ever step a foot in Detroit VA (which is a short drive from my house).
I'm just disgusted with this place. I had x-rays done on my hip a month ago and when I asked the desk when my next appointment with the Dr. was, he told me 4 MONTHS!!! On top of that, NO ONE CALLED TO DISCUSS MY X-RAYS. I've tried calling for over 2 weeks now and no one has answered the phone! I even called Patient Advocacy Rep and he literally asked me "What did you expect to happen" I EXPECTED SOMEONE TO ANSWER THE DAMN PHONE! This is the worst hospital ever. The staff is horrible, they act like you're bothering them. They're not prior military so they could care less about the vet's coming there and it's evident by the way they talk to the vets. I mean what the hell is going on here!
Best nurses anywhere, especially Sweer Melissa. Took great care of me when I had cellulitis after prostate surgery.
This visit: the lab screwed up blood test results, no organization in the ER dept and the nurses/attendants were not friendly.
In my opinion, only a handful of good people work there from the few years of being seen there, and they unfortunately can not make up for the rude, incompetent, and unhelpful staff I've encountered more so than not. The care or lack there of, is a testament to why so many veterans turn to suicide.
Good luck trying to get a hold of anyone if you go through the operators. twice the same operator transferred me to a line that wasn't correct, and when i finally got another operator and tried to explain what had happened, he ignored me and transferred me to a line that was not correct.
if i was still in a different place in my life, i guarantee this va hospital would have driven me to suicide, no doubt in my mind.
Update on 1/14/20, I saw my primary care right before christmas expressing concern about an issue that he ordered an ultrasound for. I had to go to the ultrasound office to schedule it as they refused to do their job and call me.
Update on 2/10/20
I had a consult put in weeks ago by my primary care for neurology for possible Parkinson's, but their office disregarded the consult since i was an established patient. I had to go ask for my appointment which first available is almost 2 months away. What a joke. Why not issue us vets a sidearm and a bullet for when you inevitably push more veterans to suicide? This same clinic prescribed me anti migraine medication that probably caused permanent neurological damage because it had a direct interaction with an antidepressant i had been on for some time.
Update 2/25/2020
Called the neurologist again and had to deal with the worst receptionist in this hospital I've ever dealt with, again. Mentioned how they prescribed medications that could cause permanent neurological damage in conjunction to a previous prescription through the same hospital and pharmacy. She said, well you can talk to our nurse. I'm just trying to get answers to what's going on with my body, and the only thing they do is give you the run around. I swear they have quotas for veteran suicide by the terrible care provided by people who have 0 right to be working for vets. That neuro receptionist is definitely responsible for veteran suicide.
Update 3/14/2020
The va canceled my appointment for neurology in April and rescheduled me for June after I've already waited months. This hospital is such a joke. Took them 7 years to give me a sleep study even though i told them i was averaging 2 to 4 hours of sleep every night for 7 YEARS. And guess what I have sleep apnea and rem sleep behavior disorder like they should've figured out by how i told them my sleep was. There are too many incompetent people who work here.
Update: june 10, 2020 the neuro office implied my medical issues are mental health issues over a phone conversation. Their office would have more credibility if they didn't poison me with interacting medications. They will talk down on you and show no sympathy. The doctor's assistant implied it was all in my head to me, a veteran who attempted suicide before. Thanks for the help
They contacted me about a paid sleep study. They pay 5 bucks an hour to veterans; this shows you how they think of veterans and their time. Can't even pay minimum wage, but they look at veterans as lab rats and Guinea pigs.
After 26 months of screw ups by the oral surgeon I was assigned to I stormed out of his office and paid out of pocket for implants
in the private sector. After 3 years from the start at the VA I now have implants. I was scheduled to come back to the VA oral surgeon every 2 months during which xrays were taken and I was rescheduled another 2 months later because "the gap had not filled in yet".
That "gap" would never have filled in by itself according to my out side dentist AND the oral surgeon on the outside of the VA!
I had hand surgery performed at the VA and give that a 5 star rating.
When it comes to oral surgery and Dr. Cheslin I give it Zero stars!
From florida,first visit here and "wow" what a disappointment to all who served!! We thought orlando VA was bad...this place is a discrace to our veterans!!! And a gas leak in the facility closed half of the building down...they evac the staff but left the patrons in the gas leak area and then an hr later told them the staff had been evacuated and they couldnt be seen today!!
Again"wow"
This is how we treat our vets?
Shame on our county!
You get treated like your the dirt the doctors walk on. The only doctors that will touch the VA anymore are the ones that washed out or the ones that really need the experience. When you have traumatic brain injury or a prosthetic I highly doubt you want either. Had an incident where a guy working there behind an appointment check in desk told me. "I don't care if you or any other veteran needs help, right now you need to get the hell away from my desk" i was completely blown away.If my leg were green and rotting I'd rather HOPE it gets better then go here because hope works better then even this God forsaken place. I also sat in the emergency waiting room from a serious allergic reaction for almost 2 1/2 hours. THERE WAS 1 OTHER PERSON THERE. That's it. Finally a nurse saw me and actually cared. Said I didn't look good and I told her how long I had been waiting and she was rude and then went back and got me a room. Yes I had to ask after checking in if I could please be seen by a doctor now. I hope this building gets destroyed in a flood. It would be the best thing to happen to Detroit since it was first a city.
I tried to call this hospital to get some help for a potentially suicidal friend, and was greeted by one of the rudest people I've ever had the displeasure of speaking to. If this is who is manning your telephones, then that tells me that you don't care about veterans. At all. I cannot believe that someone so uncaring is allowed to work for the VA. What a complete disgrace.
Based on the reviews I'm going with a 2. I'll have to see in person.
Routinely running 1-2 hours behind scheduled times for appointments however if you show up 10 min late yourself they cancel your appointment and call it a nocall/noshow
Parking is a nightmare and a free for all
Thsi hospital was rated the worst in michigan and has failed to recover and improve
Recently 3 hours behind routinely
Most services provided are the greatest. Still could use some improvements in other areas.
they are very professional and compassionate. yes sometimes things get back log but over all i have received wonderful service.
I've been getting health care at the John D. Dingell Health Center for 8 years. I like all of my doctors and have been treated with respect by everyone I've encountered. It seems the only people writing reviews are ones who have a gripe. For myself I wouldn't be alive to say this if it weren't for the Health Center and it's staff.
Horrible rude and unprofessional staff! Brought my mother in to the emergency department at 8:00pm. They told me once she had a room they would call me back with her. It is now 10:30, I'm still in the waiting area. Asked multiple times if I could go to the back with her for support and she has lupus so sometimes she isn't able to communicate effectively when she gets sick, they've gave me the run around the entire time. She is in a room but they aren't allowing me to go back with her. I have no way of getting in contact with her while she's back there, because she's not allowed to have her phone. I've never heard of any hospital not allowing family to be in room with patient!
Dr Mosely is an excellent Rheumatologist, I feel that I get the best of care. The staff is generally very helpful but there are a few, but that is true everywhere. I'm quite pleased with my care. The real problem is parking.
detroit.va.gov