Heyward Allen Motor Company Review

Dropped by in search for my daughter a car. Tim McGarity was very nice and helpful.

They have new staff now their customer service skills aren't so good. And the part I need for my car never got put on and seems like the skinny old guy with glasses didn't care and wasn't concerned because I didn't buy my tires from their so he was uninterested in my service visit it not fair I have to take off work again because of his carelessness.

Wow! Another great buying experience at Heyward Allen GMC with Michael Nelms. This is the second vehicle I have purchased thru Michael and when the time comes to buy another one, my first stop will be at Heyward Allen and Michael Nelms. No high pressure sales tactics just an interest in finding the exact vehicle I wanted. All the staff were professional and courteous with special shoutouts to Gary and Sean.

I have been dealing with Heyward Allen now for a long time. Derek, my service writer took the time to make sure everything was ready to go. Derek even delivered my truck to me after the service was completed (Great Customer Service Move). I have dealt with dealerships for a long time now and was even in the business for 40 + years and Heyward Allen along with Derek are the best! Derek should get 6 stars instead of 5!

I go way back with Steve Middlebrooks, Michael Nelms and in service Steve Erwin. Steve was great today. Had major tune up today and love a bill being a little less than estimate! Merry Christmas!!! Go Dawgs!!! Stewart and Jennifer Richardson

The service staff was great and quick but they failed to order a part for my car (dashboard cover is cracked) even though I called ahead of time to make sure they Knew it needed to be ordered. THEN they told me if I didn t get it replaced within 50,000 miles it wouldn t be covered by warranty even though they had failed to order it. I live an hour away and it is not convenient for me to just run over to get a minor part installed. Not impressed with this part of the service.

Heyward Allen always goes above and beyond to make sure that everything is taken care of with the best customer service in the process of doing so!

Thank you to Sean wood for helping and asking a lot of questions and he was very friendly and funny

Excellent service! Quick friendly and very helpful. I m very satisfied with my car. Thank you and the whole team

I was working in Athens and decided to stop by on my lunch break. A 2016 Yukon XL caught my eye. I thought : It's no way I could afford a vehicle like that. Well....I was wrong !!!! Joey Eidson and Sean Hess worked a deal that fit my budget perfectly. These guys are AWESOME.....GOOD BYE RICK HENDRICK, I'M GOING TO ATHENS !!!!

PS, Will be using the service department here too....

Wonderful salesperson in Katherine!! It was a busy day, and we were there a long time, but she was great! Expected more from our trade-in, but she went to bat for us until we were ok with their offer.

Kenneth made this buying experience as smooth and easy as possible. Would recommend this group to anyone looking to buy!

Andrea was very helpful in having 4 new tires on quickly as I did not live in Athens and needed to get on the road on Black Friday. She helped me get a good deal as well.

Great experience! Stephanie, our sales person, was awesome as was Jeff the finance manager. Highly recommend Heyward Allen dealerahips.

Friendly customer service, found a very nice used car at a great price.

Great salesman (KC), not pushy and would definitely buy from again.

Yes, Kenneth White is a awesome salesman! I recommend him to any customers!! Take time with you!! Five star!!!

I love getting my van serviced at Heyward Allen Motor Company. The staff is courteous and helpful. I really feel like I can trust them to take good care of my van. This is why I keep coming back!

I would highly recommend Ken Evans and Heyward Allen GMC to anyone looking to purchase a new or used vehicle. They were friendly, knowledgeable in helping me buy my new truck from them with no pressure sales. They have an excellent inventory to choose from and their pricing in vehicles is really good. I would definitely buy from them again because of my first experience. Thanks again Ken Evans.

Hi my name is Monette Dillard I was very pleased with the service and hospitality I received from the service department. Heyward Allen is a great place who takes care of all your servicing needs.

I'm so glad we came to Heyward Allen Motor Company. Our salesman Tim McGarity was very kind and helpful and all around a great guy. He made sure that everything was taken care of before leaving with our new car. If you come to Heyward definitely ask for Tim you will not be disappointed!!

They went above and beyond to assist me with my vehicle. And did their best to save me money! Their service team is awesome!!

My wife and I went to the car dealership not knowing exactly what we were looking for. We knew the few specific features we were looking for in our next family vehicle, but were really leaning on the staff to help us find that perfect vehicle. Dalton Bender sat down with our entire family and took the time to understand what we were looking for. He helped us narrow down our search and ultimately found us a great SUV.

We were impressed by the dedication of the entire staff. They stayed over an hour and a half past closing to help us complete our purchase. They all interacted with our restless kids throughout the entire process. I would highly recommend Heyward Allen!

We had a very pleasant experience buying our car. Michael Nelms was very knowledgable. A friend of ours referred us to Heyward Allen, and we couldn't be happier!

Mr. Larry Paul has been very efficient, informative and very nice throughout this entire experience of buying a new car. I will recommend this dealership and my salesman Mr. Paul to everyone who wants to buy a new car.
The service department is very professional and friendly. They are very helpful.

Thank you,
Brenda Owen

Big thanks to the service department they diagnosed the problem and fix the car in a timely manner oh and did I mention it s a Ford Mustang that s right Heywardallen Motor Company fixes anything I highly recommend this dealership to all my friends and family .

Heyward Allen Motor Company took care of us and made sure we got exactly what we needed for a price right around what we asked for. Working with them was a breeze, we are very happy with our experience and will recommend anyone looking for a new vehicle. Thank you to Mike and Sean!

Worst experience I ever had at a dealership. No communication with the customer which is me about my vehicle. Then to top it all off they tried to overcharge me. I would not recommend them to anyone.

Always does an outstanding job and accommodate first class.

Everyone there, not just those who were helping us, made us feel right at home. It was along process, we really made Whitney work, with test driving different vehicles and asking a lot of questions. But she was right there, to make use feel comfortable and answer all of those questions. Not, just Whitney but everyone in finance department that was there to help us answer questions, and they explained everything in detail, to make us feel at ease. They didn't pressure us into anything, and even gave us time to speak privately about our decision. I will be back when its time to get a new vehicle, and will recommend everyone to visit Heyward Allen Motor Company.

We had a very pleasant experience purchasing our new truck. We never felt pressured to buy. We had looked at great length for that perfect truck, and we found it at Heyward Allen.

Great experience. Friendly staff. Worked with Dalton, Kim, Jeff and Michael. All were great!

Very happy with my new Enclave! The dealership has been great to work with and have gone out of their way to assist us. Michael Nelms has been very helpful and knowledgeable in our purchase. I highly recommend Heyward Allen!

Michael Nelms made purchasing our new vehicle a great experience!

I took my car in for a warranty issue, and the service was great.

This is our 3rd consecutive vehicle that we have bought from Michael Nelms at Heyward Allen. He makes the process easy and it s nice to have someone who we can trust to guide us through the process!

Very pleased with their service. They always take great care of the customer and keep me informed throughout my appointment.

Sean Wood is a very good salesman very nice person I will always recommend him for others. I am glad he help me.

Great customer service! All employees were very helpful today. Thanks for your service.

Larry Paul & everyone @Heyward Allen were accommodating, gracious and kind. No hard sale! We purchased my previous GMC there 14 years ago. Saturday we brought home another wonderful vehicle, a GMC 2020 Denali Terrain. Thank you Larry Paul, along with each person involved. Excellent service and a great place to shop. I highly recommend!!!!

Mr. McGarity was honest and upfront with us from the beginning. He found the answers to all of our questions. There was no pressure.

The finance guy, Josh, went the extra mile to get us the best deal.

Michael Nelms was our sales person he is very knowledgeable. We really enjoyed doing business with him. Great job!!! THANKS!

Dalton was very nice, friendly and knowledgeable. Great person to deal with.

Dexter is a very professional and friendly salesman and it s been awesome having him help me get my new truck. Thank you Dexter!! Dr DTim Crowe

The service department fit me in where I dropped off my truck for an oil change and tires rotation for 1 of the complimentary scheduled maintenance. My vehicle was done around noon and to my surprise it was cleaned inside and out. Very happy and satisfied with their service, such a great group of folks.

Larry Paul is a true professional - thorough, knowledgeable and cares about getting it right. Friendly and efficient people at every step in the order and delivery process for the truck i purchased.

Lauren was a great representative of Heyward Allen for my service. I had to have some significant work done on a Chevy 1500 that just passed 100k and she gave me a fair and honest evaluation of what was most important to service ASAP on the truck. She stayed in constant contact over the duration of the service and made every aspect of the process as painless as it could be. Thank you!

Didn't like the fact that I had to ask for a copy of prices of repairs needed from the inspection. Service was good otherwise.

Scott was great to work with! I went in knowing what I wanted but he never made me feel pressured to buy from him or the dealership. i highly recommend Scott and Heyward Allen to everyone I talk to!

I love Heyward Allen , everybody is so nice and helpful and never have to wait a long time with my service .I definitely will continue to be a faithful customer.

Mr. Kenneth White, displays excellent selling skills. I have several reasons why I feel this way about his professional skills.
1. Excellent selling skills consist of how you sale yourself and your product.
2. Approach is extremely important when you're introducing yourself to a potential customer/buyer.
3. Presentation of the product you're selling.
4. Closing is another important skill.

My summary consists of how I viewed Mr. White, better known as KC's performance.
The professional skills that I noted was so pleasing to see a young man possess all of the skills that I noted above. KC represents Heyward Allen with the utmost respect. I can't believe the only reason that I came to your dealership was to get my 2010 CTS Cadillac Wagon rear tail light fixed that I purchased from you and ended up coming home with my 2019 XT5 Luxury FWD SUV. I also noted KC's managers were absolutely awesome in closing the sale.

Thank you Heyward Allen for having such an outstanding salesman representing your dealership.

Sincerely,
Ruth Harris

Have been dealing with the best dealership and sales person in the Athens, Ga area. Heyward Allen and Larry Paul have provided the best service anyone could ask for in the past years I have dealt with them. I'm on my fourth GMC Sierra that I purchased through Larry Paul. After I purchased my first GMC Sierra Larry Paul knew from dealing with me what I was looking for when I came in every time to trade my GMC Sierra truck. On my last trade 2020 model Larry Paul search till he found what I was wanting and then worked with management at Heyward Allen to get the the deal I was looking for. I highly recommend Heyward Allen and sales person Larry Paul if you are in to purchasing a GMC Sierra truck. The Service Department at Heyward Allen also provides the best vehicle service anywhere and the service staff are all very friendly and knowledgeable about all of the vehicles they service.

Absolute Great experience overall!!! I dealt with Kenneth and Mr. Hess they were great I left out with exactly what I wanted in the price range I asked for.

First time that I have bought a vehicle and didn't feel pressured one bit!!!! Aaron was my salesperson and he was super personal and professional and he made my purchase very pleasurable! I would recommend Heyward Allen to anyone!

As always it s a great place to buy a car. The staff works hard to meet all of your needs. My dad started buying cars here in 1967 and I started buying here in 1978. Sure I ve bought other places but I always come back to HEYWARD ALLEN. Larry Paul and Tony Willoughby are the best. They work hard to please the customer, work with the customer and listen to what the customer wants. They never try to sell someone what they don t want. HEYWARD ALLEN still the standard for car dealerships

Love this place! We bought 2 vehicles in less than a year and a half and Michael Nelms always treats us great! They always go above and beyond.

My experience with Hayward AllenToyota/Buick is always a great accomplishment. When ever I'm in need of a vehicle, I always purchase from them. This past week, I was in need again. The sales representative named Bo went above and beyond to assist me. He was assisted me with the upmost patience. He worked most of his day to provide me with a vehicled that my budget would accommodate. I will continue to encourage friends/family to shop Heyward Allen & Heyward Allen Buick. Thanks again for assisting me Bo.

Great transaction! Easy smooth and saved money!! Call Whitney and Dalton!

Great customer service. They exceeded our expectations and did everything possible to gain our business.

Dalton Bender is awesome! He made the buying process so easy! He is beyond helpful. I am so pleased with my Buick purchase.

I had a wonderful experience purchasing my new vehicle from Heyward Allen Motors! Everyone that I worked with was extremely accommodating, would defiantly purchase another car at this dealership!

Dalton was awesome and very helpful helping me buy my first car! I can t recommend anyone better

I had a pleasant buying experience with the team at Heyward Allen Cadillac GMC Buick. Kenneth White was most helpful with my purchase.

KEITH IS A BEAST!!!! HE is the MOST CONSIDERATE salesman I've ever encountered. He goes OVER AND BEYOND to cater to the customers needs. SEAN IS ALSO A GURU IN FINANCE, if yall dont purchase HEYWARD ALLEN then you are paying wayyyy to much for Shaby Customer service. Ironically, I bought my FIRST car here in the 90s and bought a Brand NEW SIERRA today after being in awkward situations elsewhere!!!

Great experience! Michael thoroughly took his time and described all of the car's features. No pressure sale. Even hand delivered the car! Best car buying experience for my family. Would be happy to shop with Heyward Allen again.

Stephanie was such a delight to work with!! She s so friendly and relatable and really makes the whole process so easy and fun. Gary was extremely helpful and personable, he really wants the best for his customers. Highly highly recommend going here for all of your vehicle needs!!

Absolutely the best car buying experience I've ever had. The whole staff was friendly. It was one of the quickest processes you could imagine. Absolutely recommend and will use if I ever need another vehicle.

Just an update, I removed a star. It turns out that on their multi point inspection they told me the battery was good...and then it died later that week. Of the 660 CCA it generated it was below 200 amps. Nice, I wonder what else they told me not to worry about that will pop up next? I was told, these multi point inspections are often faked...I guess it's true.

I went to replace some key fobs on an 2011 Terrain. The service advisor was very helpful but it took about 1:30 to program two fobs. I do realize they did a multi-point inspection which I appreciate, but I was told an hour and had a tight schedule that day. Anyway, they did sell me one key that they had in stock and programmed a third party key for me. They could not cut the key blades because they had no laser but they did switch out the two old key blades for me which saved me a trip to the locksmith. All in all they did a very good job for less than I thought it would cost.

Terrible service! We made an appointment for a recall, not our fault. Sat in waiting room for 1h and 45min. Then they said it would be awhile go get lunch. If you make an appointment, it marks me angry to waste a whole rainy Saturday. I will definitely not ever buy a new car from them!!!!

Doug was very professional and knowledgeable when I brought my car in for service.

The staff at Heyward Allen was both friendly and knowledgeable. My saleswoman, Whitney Bush, was a pleasure to do business with. She made buying a car so easy and stress free!

They were very cordial and they gave me a ride home then came and pick me back up.

This dealership is the REAL DEAL!!!!!
Kalani Sills is the man with the DEALS
Management and sales rep are phenomenal with their jobs.
Made my car buying experience a EXCELLENT EXPERIENCE.
Hands down BEST DEALERSHIP IN ATHENS GEORGIA!!!!

Absolute Great experience overall!!! I dealt with Kenneth and Mr. Hess they were great I left out with exactly what I wanted in the price range I asked for.

Ken Evans and Sean Hess did an excellent job putting everything together for our truck purchase. Very personable and knowledgeable!

Dalton was a first class and exceeded expectations.

A great place to do business. Derick was my service advisor and took great car of my truck.There are many places to get your car serviced or even buy a new or pre owned car. But Heyward Allen is worth the drive.

Ask for Kenny! He helped me so much through the entire process and made the purchase of my new car a very good experience. Thank you to the whole team at Heyward Allen, you all some fantastic!

Extremely friendly, accommodating service. Wonderful experience.

Very quick and very thorough service. I love no hassle service appointments!

The gang at Heyward Allen are the best. Especially that giggly Lauren, and big sexy Joey. Keep up the AWESOME work y'all!

We told Ken what we needed and what price car we were comfortable with, he found it quickly and kept us informed through the entire process. Could not be more pleased with the service or with our car. Very thankful.

Heyward Allen has the best customer service of any dealership I ve ever been to! They have serviced my Cadillac since I bought it & Lauren (service consultant) by far exceeded any of my expectations when I recently had to have more than the usual service I take my car in for! She was so thorough, answered ALL of my questions, kept me informed every step of the way & was so pleasant & easy to work with! Not only was she genuine but she went above & beyond & I would recommend Heyward Allen to anyone!

After being feed a line of bull about a second key for a month. I saw Gary Bryant gen.salesmanager& Derrick Compton service con. In less than an hour had New key & paperwork I asked for. Should not have had to wait weeks for the last owner to mail key from Fl.