3 years ago
Food is mediocre, service is collaboratively poor....
Food is mediocre, service is collaboratively poor. We (2 of us) arrived at 1:30pm, far past the lunch rush. The restaurant was about a third full. We walked up to the please be seated sign on a counter. A server was behind the counter, and didn't acknowledge us for over a minute, then told us someone else would be with us. So we waited a few more minutes, and she ended up seating us. We were sat on the more open air section, where 5 other tables were occupied. We waited about 15 minutes, while four separate staff members tended to the other tables multiple times. Not once during this period did any of these four staff members glance over at our table (or a table that wasn't "theirs") to see if we had been helped or needed anything. Finally the original server who sat us came over and asked if we had been helped, to which I replied. "No." She apologized, took our drink order and food order. Another 10 minutes pass, still none of the other servers checking to see if a table that wasn't "theirs" needed anything, and finally our server returns with our water and salad. After this point, the rest of our food came out without excessive delay. Still none of the other wait staff checking on any table that wasn't theirs, no topping of water, etc. There were even a few staff members who passed by our table, and avoided eye contact with me. By the time we were done with our food, all the customers except one table had left, some of the staff were cleaning up, and one staff member had been standing in the corner for more than 5 minutes reading her phone. Won't return.