4 years ago
I went to Changchun to do mobile business today. I...
I went to Changchun to do mobile business today. I have asked my door number to change the contract before, but the service staff encountered said that my plan has been renewed and cannot be changed. The customer service called me before and said that the contract can be cancelled at any time. This male service The staff had a very strong attitude and said no, they would only find the reason why the contract could not be renewed according to my plan. I asked him to call the customer service and he stated that he would not call, and the attitude was very strong. Finally, I called the customer service and dealt with it immediately I can also handle the plan I want. The system says that the contract cannot be renewed because the backend needs to be changed first. I don't know this part very well, but I know that the customer service can solve the problem for the customer, but the store service staff is not willing to deal with it. Even if the application to change the back-end is handled by the customer service, there is no conflict in the store calling the customer service to inquire for the customer! At least we have met shopkeepers who are very active.
If Chunghwa Telecom wants to continue to grow in the future, the primary goal is to clean up the facade.