Chicago Trolley and Double-Decker Company Review

We were in Chicago on 8/29/18 and the weather was rainy but Gretchen was such a trouper. Until it started pouring she stayed up top with the rest of us. She was funny, knowledgeable and knew her stuff. A shout out to RK who took over while Gretchen went to lunch. We were still on the bus when she returned. The bus drivers: Rico & Alvareo were great. We learned a lot. So much that when we get back to Boston we're going to do a similar tour so we can really learn what Boston is about.

I WAS CELEBRATE MY MOTHER 70 YEARS OLD BIRTHDAY!

Every 20 minutes the bus driver tell us get out to the bus and take the next one.... so we never complete the tour because they are very rude and wait for the next one more than 4 times was not a fun time.

So the are very unprofessional people, they never due the tour complete for two hours they due they one way with no respect.

Better was the tours on the water...much better..........NEVER TAKE A BUS TOUR

The Chicago Trolley will shut down operations 12/31/2019!

Great experience! Convenient hop and off locations. Great views of the city. Very entertaining tour guide with interesting information about the city. Highly recommend to tour city and to get from place to place.

We were in town for 5 days so decided to purchase the 3-day ticket. We asked a bunch of questions about where the stops were and timing of them so we could be prepared to get picked up when we needed too. One day we took the bus to our first stop and didn t make a full loop, when we were going to get back on the buses were running so late we would have needed to wait about 45 mins for he next one to come. We used the tracking section on their website which seemed to not work the best and not very helpful - and the employees at the stands weren t very helpful when we asked how to use the site. We ended up walking to a majority of the places instead of using the bus because they were so far behind, it seemed like the other bus company (Big Bus?) always had a bus at the stops.

We planned to hop on the bus right away in the morning when they started at 9am. We asked the worker if there would be a bus at our stop at 9am and she told us there would be a bus at EVERY stop at 9am when they start, which in fact was wrong. They only start at 9am at certain stops and will eventually get to yours.

Then there was the awful driver named Keenan (he wasn t wearing a name tag, but we asked another worker what the drivers name was and that is the name we got, he was a white male, maybe mid-30 s) who was by far the most unprofessional worker we ran into. Not only did we witness him getting into arguements with his coworkers (which from our view, looked like just a misunderstanding between a rider and he tour guide) but he proceeded to yell at the woman selling tickets at the Willis Tower stop while throwing his arms up in the air and speaking in a very downgrading demenour. this happened on Sunday June 17, 2018.

I know everyone has bad days, and there are miscommunications of information. But after all of these experiences in the little amount of time we ACTUALLY used this mode of transportation, I would not recommend this.

I will say, there were two very good tour guides that we did have while using it, they were pleasant and humorous.

Terrible tour. We went on the night light tour on Friday the 25th, the tour guide was awful! Would have been a better tour with just music playing. Our 1st stop we got off and walked around and didn't get back on. I didn't get his name but he said that he had worked there for 19 years, would have thought he would have more knowledge about the city than he did.

The only good thing about this experience was the guides. The buses were old and the audio was terrible. The bottom seating was very hard to look through windows. Competing bus companies came 3x as frequently as these did.

I only give 2 stars because Daniel was amazing, but Miss Jazmin, the driver was not. My husband and I were there this weekend to celebrate my birthday, first time to Chicago. We took the bus earlier on Monday to look around and listen to our guide and decided to go back later for pictures. Well, came to find out, Miss Jazmin was in a hurry to get home and wanted to go straight to the last stop at the Navy Pier. Daniel asked her to take us to the Planetarium (best view of Chicago and the lake I think) but She refused, I finally came downstairs and begged her to do it (to do her job, to drive the loop that the company advertises and we paid for, to drive the bus and take the customers to see the city), which She did reluctantly. I did not know the last tour at 4 pm is just to drop people off at the closest stop they are going. Tourists go to your city to wander and enjoy, not to be pushed and rush because you do not feel like fulfilling your duty.

Absolutely horrible, bus took 35 min to get to us, arrived almost full and unable to sit up top, once we filled the bus at our stop, stopped at another stop and crammed another 10 people in standing on an unairconditioned bus in 90+ degree temps definitely more of a sauna.... Ugh avoid and go with the big bus company they had 3 buses come by while waiting for ours none of which were crammed packed

DO NOT book with this company. They were the only part of my wedding that was horrible. The driver was so rude the entire time and acted like this was the last place he wanted to be. His directions to our ceremony was printed out on map quest like it was 2003, so when we requested him not to take the highway because there was no air conditioning and it was 95 and we didn't want our hair getting ruined, he refused because he didn't know how to get there (doesn't he have google maps on his phone??) When we're paying you that much money to drive us, I expect better service. He never once said anything to me the whole time-no congrats or anything. He looked miserable. Then he took the wrong turn and we ended up in a car parking lot and had to direct him to the ceremony. After the ceremony, we wanted to play music (which bring your own usb cord for the phone because once again they don't have this which is absurd) and he just said it wasn't working-no explanation, even though on the way to the ceremony, the music was working. He just didn't want to listen to music I'm sure, so I had to complain and tell him that it worked before and please try to figure it out. He was so rude that my husband had to talk with him on the side to have his attitude better. Again and to top it all off, NO AIR conditioning, which they don't advertise much. To all the brides, go with a different company-this company is the worst to work with!

Shoutout to tour guide Daniel (and driver Larry). Our 4th guide we had, and by far the BEST.

very interesting!!! We plan to go in family my husband and his mother, I would like to know how long this tour lasts?

I am writing to complain about one of your staff's customer service. It was on May 23rd at approximately 9:30 am by your company's booth at the SkyDeck location. We were just inquiring about getting our shirts because one of the tour guides had mentioned it the day before, and he rudely explained that the free shirts had already expired. He said we should not ask for it since we don't have it printed on our receipts. However, when we checked on of our receipts, we did have a coupon that said FREE T-SHIRT printed on it. Anyway, we asked him next if there is anything we can do for a lost receipt and then once again he had a really horrible customer service and was extremely rude in explaining that there is nothing we can do about it. We asked this person really nicely about it and we weren't even forcing him to give us shirts nor another ticket. He could have been the least be empathetic for our unfortunate situation. It was a horrible experience and was super embarrassing because I had picked your company for my Canadian visitors. Moreover, it was also supposed to be a fun birthday celebration for me and my friends as well. I used your company for years even when I first visited this city and was recommending it to all of my friends. This used to be a really good touring company. Unfortunately, I don't know if I want to use your service in the future because of this really horrible experience.