Central Coast Sleep Disorders Center Review

The video chat format with Dr. Morse was easy. We went over my sleep study results and he was very helpful.

Very prompt service with a nice an knowledgeable staff. Great doctor.

Helena is efficient, professional and thorough.
She is an asset to the Sleep Health team.

Alway good to see Dr. Norris. The visit is always positive and her advice is spot on.

Amazing doctor. He really cares and gets to the underlying cause. Very gentle kind and patient,( having been to Pamf Bay ave with Dr Ansari who was rude and and in a hurry, )I will stay with Dr Morse from now on. He is always booked so far ahead ,but now I know why. Worth the wait. If its urgent though or serious he will make an effort with his staff to see you sooner, which i really think is marvellous.

I have been happy with this place. The only problem is parking before my visits. I think Martha is a good PA and seems to be very knowledgeable. She has always answered all of my questions.

I had a thorough and positive experience.
I'm very glad to get this help.

Very positive experience with Martha Stewart who is extremely knowledgeable, empathic, thorough and respectful with her patients. Would not want to see anyone else; very fortunate with this assignment of health provider.

Helena is friendly, informative and helpful. Overall, my experience has been great!

The visit was very quick and efficient. Dr Norris is great to deal with. Video conference is the way to go.

I saw Dr Morse at my Monday appt & shared with him that I really don't sleep with the CPAP which was defeating its purpose & Medicare was not covering my supplies monthly, which I cannot afford out of my pocket. A solution was reached.

I saw Dr Morse at my appointment, who suggested I get fitted with a new mask that actually works for my nose & face's small size. Hopefully, this change will get me the full night's sleep I crave. The staff was extremely helpful making the appointments I needed and making sure I was taken care of.

Dr. Morse is very kind, and ready to help. What I was ready to hear, and what he told me were 2 different things, but he was very comforting and supportive.

Dr Masri is excellent, as are all on the staff. i really like this place!

Good suggestions about my health and a direction going forward

Dr Norris was very helpful in finding medications to help me sleep.

Everyone here is so polite and awesome! I love this place!

I appreciate Doctor Morse visit but have been frustrated with how long it has taken me to get my CPAP machine. There have been numerous issues including inconsistent service by staff, miscommunications and now I have no usable CPAP machine and have not been sleeping well. I have no idea when I will get my CPAP machine. Soon it will be almost two months I have worked on this issue. Some of the issues relates to the insurance company requirements but there have been problems with this office, as well. Overall I have to give a lukewarm review.

Dr Morse carefully reviewed all of the information I had provided to him. He clarified certain items appropriately. He then explained what he thought were the issues affecting my sleep, and gave me some options to improve it. Dr Morse was quite kind and patient. The staff was also very helpful & friendly.

Dr Masri is wonderful. He cares and he listens and is very thoughtful.

Dr Norris is so wonderful, as are all staff. I really appreciate Dr Norris knowledge, understanding and bedside manor. She s a really wonderful provider and she remembers all my stuff. She s easy to talk to and extremely helpful. I really appreciate her and this office.

Most Professioal staff. The doctor was very interested in what I thought of the equipment and how my test came out.

Dr Helena Norris is friendly and interested in sharing my results with me. She is analytical & understands the equipment & the settings changes that are needed to deliver the comfort results I wanted. She gives good explanations & is honest about the limitations of the equipment's monitoring. She's an excellent resource.

Everyone on the staff was very pleasant and helpful. Dr. Morse was very clear in each step of the process. I was very satisfied with their service.

Helen P Norris very good seems to care good person I would ask for her seen other people in the office and not good experience

Helena Norris is wonderful! She found my afib and changed my life for the better. I would highly recommend her and this office.

Zoom for follow ups is ideal in todays SIP placements, thanks
Stay Safe!

Masri and the rest of the team are great and I am very happy with how I am now able to sleep through the night and actually have dreams.

Dr. Morse is very friendly and easy to talk to. The staff in the sleep center were very friendly as well. The bed was fine and on the softer side. Everyone was happy to answer any questions that I had. Definitely recommend for all your sleep health needs!

De. Morse is amazing. I loved his feedback and appreciate his guidance. Thank you doctor and good luck on your vacation trip!

I had not visited the office in two years, and it was good being back in Dr. Morse's care once again.

I am an RN. Dr Masri is one of of my favorite physicians in my 40+ years of living and working in Santa Cruz, in part because he is extraordinarily empathetic. Kind, respectful, very knowledgeable, he has never failed to ask about my other medical issues. He has never appeared distracted or in a hurry. Not only a good listener, he answers all my questions in a clear, patient manner. In addition to being a Sleep Disorder MD, Dr Masri is a board certified Neurologist from Stanford. In my experience, his education and work experience as a Neurologist there there has enhanced my care. After trying other modalities, he referred me to an excellent series of classes on how to improve sleep. The series is based on protocols from Stanford and was taught by a friendly, empathetic Nurse Practitioner, Martha Stewart. Ten stars for both.

Everyone there is always very friendly and helpful I am very comfortable doing a sleep study their

My experience was very good as the Dr. listened to my concerns and responded appropriately.

Great place to help resolve the insomnia issues that have plagued me for the past few years! I no longer rely on sleeping medication and am finally getting some good nights of rest. Zzzzzzz....

Technician for the mask fitting was patronizing and rude. She decided that since the office had the door locked at 7:40 even though my appointment was scheduled at 7:30 she was going to tell me I was late, therefore she had to make my appointment fast. Incorrectly put a mask on me, and so I don t actually have any idea what the mask should feel like. Didn t attach the mask correctly so the air was rushing out of the mask from a gap. I had two choices for masks and one of which was the one that apparently can t be fitted to me. Also, since the mask had velcro and she couldn t put it on right, I got bits of my hair ripped out.

It was a very good appointment, my concerns and requests were listened to and addressed. I was a little anxious about a zoom meeting but once I got online thanks to office personnel it was fine!

The ease of connecting to the video meeting was amazing. I have had other video meetings with doctors and it seems like their was always a glitz. Dr.Morse office sent an email ahead of time with a You Tube Video that gave the instructions on how to connect with the video meeting.

Helena Norris is great. She is very friendly and was great. Ask questions about how tom was doing and if he had any problems. She ask about his machine , supply's etc.
It was a very enjoyable visit. Looking forward to seeing her next year.
Kathleen and Tom Manoff

Doctor Masri is smart, informative and has a wonderful patient manner. He knows his stuff about sleep apnea. I've been seeing him for 5 years and after the first 2 years, good news is it's all maintenance. Office staff is efficient and professional. They laugh and are engaging when one is funny and interested, otherwise they do a great job of getting you in and taken care of.

I like the way Dr. Masri's office is run. He has a very pleasant staff and Dr. Masri is a great guy. I am glad that I was referred to his office for my sleep apnea.

Always a effective experience seeing doctor Helena she's great and very helpful to help me with my sleep apnea.

Dr. Morse is very helpful. He wastes no time discovering solutions for sleep issues and I appreciate his straight-forward approach to medicine and health. Straight, simple and to the point. A great doctor to work with for one's personal health.

Dr Masri is very knowledgeable concerning my husband's condition & has helped us understand treatment options.

Helena Norris always listens to my concerns and asks me appropriate questions. I appreciate the support.
Thank you

He was thorough and highly knowledgeable. He listened with kindness and attentiveness. His diagnosis and suggested solutions were spot on. He is one of the best Dignity doctors that i have seen. The office staff was really nice too.

Dr. Morse was very encouraging regarding my compliance and results of my first 30 days with CPAP.

Sadly, the room I had to sleep in was very dusty and untidy. November 2017.

Very pleasant experience with someone who listened to me & responded by making referral to further medical assistance.

SHMD management does not care about its employees or patients. The main goal of the company is to benefit financially at all cost. The physicians are business individuals who have made it their mission to make the most out of every patient they can. The CEO is very incompetent and lacks any leadership qualities. Employees are often replaced every month due to high turnover ratio. This is an example of a company that strive to financially gain of the back of its employees and patients. It s sad to see companies like this are in the healthcare business.

From the reception desk to the physicians, always friendly, helpful, professional.

The visit went very well. Helena was very nice & through.

8:15 appointment. I got in right after I checked in. I was seen within minutes and done within half an hour.

I saw Dr Morse at my Monday appt & shared with him that I really don't sleep with the CPAP which was defeating its purpose & Medicare was not covering my supplies monthly, which I cannot afford out of my pocket. A solution was reached.

I saw Dr Morse at my appointment, who suggested I get fitted with a new mask that actually works for my nose & face's small size. Hopefully, this change will get me the full night's sleep I crave. The staff was extremely helpful making the appointments I needed and making sure I was taken care of.

Very happy with Dr. Masri at Sleep Health MD. I was originally diagnosed and received care from PAMF and my supplies from another provider but did not receive the quality of care there that I am getting with Dr. Masri and his staff. They are all very helpful, nice and knowledgeable.

I have been a patient of Dr. Morse' for many years for treatment of sleep apnea. He has always been very kind, and patient. He is open to, and knowledgable about all treatments available. I would definitely recommend him. Also, the staff in the office can't be beat.

Dr Morse is a specialist who enjoys his job and is passionate about patient care. He is always striving to improve patient care and his practice. Thank you Dr. Morse for helping me sleep again!

As usual, the receptionist was quick and efficient. Dr. Norris is compassionate and worked with me to solve my challenges. She truly cares about her patients. She gave me time to discuss my concerns.

Everyone there was friendly and helpful. Waiting times was relatively short. I was very happy with my interaction with Dr. Morse.

Sleep Health and Helena Norris are here to help you get a good nights sleep for better health. Thank you so very much. Wendy.

Saw Helena for my regular check up. She was pleasant and knows how to read and evaluate the electronic feedback from the CPAP. I wish the CPAP were a full answer to my fatigue. It's not. That has no reflection on Helena, of course.

As always, the personnel was professional and friendly. My visit was a great experience.

At 8:30 am sharp, I received phone call from my provider. The encounter was warm and unrushed. All questions from provider were answered without interruption and all my questions were answered to my satisfaction.
Within a short time, provider s office called to arrange time, date of next office in person appointment.

Dr. Norris asked me lots of questions and came up with a plan for me which is cognitive behavioral therapy for my insomnia. This involves taking a class with others once a week for four weeks. I'm excited and looking forward to it!

Visit was good but very short. I will see this doctor on my next visit.

Sleeping in a doctors office is very difficult. I know I didn t sleep the required amount of time but results said I did. I m skeptical.

Dr. Morse is a compassionate listener and its always a pleasure working with him.

It has been a few years since I have been in to see Dr. Maseri. He was attentive and patient with me to bring him up to date with my health. He also was knowledgeable and helpful with a game plan to help me with my issues, ensuring my new insurance would cover my supplies.
Thank you Dr. Maseri for showing such care and concern.
Barbara B.

Great staff and great doctors. Really take time to explain things when you ask.

The rooms were comfortable for the sleep study.
Easy to get to.

The process of professional and courteous and their office is very nice. Even though I had some problems with billing the office made everything right.

I'm 70. In my entire life I've never had an interaction with medical professionals that improved my life as much as my work with Sleep Health MD. Absolutely everyone -- from the overnight technologists to the office staff to the medical personnel -- treated me kindly and professionally. And it seems that my 35-year battle to achieve restful sleep may have been won. I was reluctant to be "tethered" to a CPAP machine. If you're feeling the same way, I will speak from personal experience that it's nothing compared to the irritability and loss of mental function and quality of life caused by sleep apnea and insomnia. After just one month, my blood pressure is normal, my heart palpitations have ceased, and my circulation has improved (I no longer have to wear 3 pairs of socks in cold weather). I feel extremely fortunate to have been referred to the kind folks at Sleep Health MD.

I was very pleased with the doctor, she was very committed to helping me, I left feeling far more hopeful than I arrived.

Very nice doctor. She actually listened to me and addressed my concerns. She explained things in a very efficient and clear way (in a rather short time.) Thank you!

Great physicians and office visits with them. They both explained everything clearly and didn t rush through my appointment. The video visit I had with a therapist went well and I was fit with a mask that I really love.

Dr. Morse is that rare doctor who cares about the whole patient. He is warm, interested, professional, and, most importantly, successful with diagnosis and treatment.

My on-line phone visit with Dr. Morse went very well. He gave me a lot of information as well as answered all questions that I had. It was a quick, efficient, yet very friendly, phone visit. Within 3 hours after our on line meeting a staff member called to schedule an in house appointment. Dr. Morse had already referred me over for COVID testing, which is required, before my in house appointment. Great customer service! I would highly recommend Dr. Morse.

The front desk staff were helpful, my daughter was seen on time, and the doctor was very helpful and patient. I am pleased with the service provided by Sleep Health MD.

Dr. Morse and his staff were very courteous and professional. Dr Morse took his time with me as he looked over the questionnaire I filled out ahead of time. He explained the sleep study process and why it so important for individuals with sleeping concerns to be monitored so results could evaluated. -Marianne Stevens

Wonderfully helpful staff and a very friendly, informative and patient doctor. Overall an awesome and yay place!

Dr. Morse asked relevant questions to accurately diagnose my symptoms and develop a treatment plan. Thanks Dr. Morse for helping improve the quality of my sleep.

I waited 45 minutes after my appointment time. Besides that everything was good.

Everyone here is so polite and awesome! I love this place!

dr morse has a very kind and gentle manner. he listens when i talk and doesn t dismiss my concerns.

I felt safe, heard, attended to, validated. My needs were met entirely with little or no waiting time. In addition to my personal care, C-Pap machine technicians are on-hand to help. The doctor was genuinely interested in my condition and offered support and suggestions, as usual. The staff is always pleasant, efficient, and available. Check-in process is quick, complete and welcoming.
I left feeling glad and grateful that I kept my appointment.

Even though I am a non compliant patient, Dr. Morse continues to treat me with kindness and consideration. It is so impressive that I plan to be compliant!!

I had a conversation with the CEO about how awful the phone support is, and this was prior to COVID. You never get a real person and scheduling is very difficult and now with COVID it is worse.

As usual, I was in and out quickly, but without any sense of being rushed. Dr. Morse listened carefully to my update on my restless leg syndrome and prescribed a new treatment, which he says will almost certainly get it under control. Given his excellent track record regarding past treatments, I left the office feeling quite hopeful. This is medicine as it should be practiced.

Dr. Morse is an excellent listener and I felt clearly informed about what my choices were for my best health.