AutoFair Honda of Plymouth Review

Service department always goes above and beyond for me. I have been an Autofair Honda customer for 17 years. I will not shop any where else.

I went into AutoFair Honda because I had purchased from them in the past years. Recently I lost my car when I was rearended in an accident. I knew that my insurance would cover most of the cost of my existing loan; however, the remainder would be an issue. I was pleasantly surprised when Jeffrey Cate came back and told me that my gap insurance had covered the existing amount and I could have the vehicle that I wanted. Needless to say Jeffrey help me get the CRV that I wanted for the payments that I could afford and what a sweet vehicle it is. I love it. Thanks Jeffrey Cate!!!

completely ignored, walked the lot, crawled over show room cars, never even got a hello. Lost a customer.

Can't recommend Eddie, Lucas and the whole team at AutoFair Honda enough. My husband and I were stressed and looking for a new car after our Jeep literally fell apart in the middle of the highway a few days prior. Eddie took care of us and made sure that the process was easy, stress free, and that we got a great deal. They turned a really bad week into an exciting one with our new (to us) CR-V. We're so happy to be in a safe, reliable car! Thank you guys!

Debbi was great to work with and got me just what I wanted!

Outstanding customer service! AutoFair Honda really does it right. We leased a new Pilot and are more than happy with it. Highly recommend a visit there, and although I m sure there are several great sales people, it won t hurt to ask for Jeff S. The process is lengthy, but he seemed to make things move along quite smoothly. We ll continue to do business here well into the future! Thanks again everyone.

Dishonest Service Center.
I took my car in for an oil change and was told my drain plug was stuck in the oil pan. I was so upset because the service rep I was speaking with could not tell me how it was stuck since my last oil change was done at their facility. Once I got home I call and left a message asking the service manager to give me a call which he did not. The next morning I went back to the service center and spoke with the service manager who was able to get the drain plug out and change me oil. The next time I took my car in for an oil change once again I was told I really need to have my oil pan replace. I was also told the during one of my previous oils changes the tech over tighten the drain plug and stripped the threads in the oil plan and took it upon himself to install some call a time slip bit that was just a temporary fix. I asked why did he do that without my permission. I told the rep they can't do thing to people's cars without their permission. He replied you 100% correct and that's why the tech no longer work there. I was told it would cost between 500 and 700 to have it fixed. Luckily I was smart enough to get a second opinion. The mechanic told there was absolutely nothing wrong with my oil pan. He also told there was no device or temporary fix installed in my oil pan. I have since had my oil changed twice with out any issues. Please if you take your car to this facility and ate told there is an issue please get a second opinion because they are very dishonest and just looking to take your money. I will never step foot inside Autofair again.

Ron Wilson made the car buying experience enjoyable with his easy demeanor and incredibly vast knowledge of the vehicle. I will not hesitate to buy from them again as both Ron and Eddie virtually laid out the red carpet and went above and beyond our expectations. Thank you for earning our business!

"I do everything through the internet. I tried other dealers, in order to shop for the best price possible; and ALL (with the exception of AutoFair) used the same type of strategy "you need to come over so we can get you numbers,..., let me put you in the seat of the car". If you ask me, that strategy is Pathetic, maybe it worked in the last decade; but definitely not now. AutoFair, I visited their website, and it was pretty clean, and easy to navigate. I could use some improvements on some of the presentation of the information; since I was almost willing to abandon my search. I knew exactly what I wanted, understood my negotiation position. I called Autofair, Christina was EXTREMELY helpful, particularly since she did not tried to force the sales strategies as other dealers did. And most importantly did NOT wasted my time; since I wanted to make a purchase decision within my lunch time. She came back with numbers within my negotiating position. At that moment; I felt really confident that I was already purchased a car (without visiting the dealer); the rest was all formalities. In the dealer, I did had the same experience with Alison as I did with Cristina. She also did not preassured me into anything that I did not wanted. She asked to see the car, I agreed. She ask to drive; I declined. The we went to the desk; she verified the deal made with Christina (she had a transcript, pretty clever ;-) ), and made the deal happened. I was in and out of the dealer in less than two hours..... this should be a world record. And as long as you can support this model of no pressure, fast, information driven and tactics of "I will need to talk to my manager.."; BS; I will always come back to your website whenever I need a car."

Tim Roberts was very nice and helpful explaining the issue with my car, thank you!

Eric in parts is extremely knowledgeable and very helpful in getting me what I needed to get my car back on the road. Saved me a bunch of money by avoiding ordering the wrong parts. Thank you!

If i could give them lower i would. Do not trust these people they have screwed around with me on every step including actually insulting me to my friend when i left the room. Now on my 4th time filling out paperwork because apparently they don't know how to do there job. Absolutely the worst car buying experience that i have ever had

Service was not only professional & friendly, also thorough. Peter is a great agent and everything was completed quickly! Very satisfied!

I was late, but they still took me in and got it done in a reasonable amount of time. It's pretty cool that I didn't have to get out of my car until I drove inside their "office" to check in. The advisor Peter made a good recommendation. I had some complementary popcorn while I waited. It was an excellent experience

Tried to sell us a car for $23,000 when it was advertised for $17,000 and acted like they were doing us a favor by selling it to us at the lower advertised price. Left a really bad taste in my mouth. Walked straight out that door while the manager was huffing behind me!

Very personable, talked to me at my level of understanding, excellent care.

Randall was an amazing in helping getting everything I needed done for my car done. I needed a good amount done and he was very kind and explained everything with detail. When more work was found needed to be done he got me a loaner car, free of charge, so I didn t have to wait longer than expected. His service was quick and professional.

I have tried to contact on several occasions in relation to ordering parts. I was a genuine buyer and not a time waster. Shame on me, I should have learn't after the first time they did not respond but I persisted with emails to multiple departments (including the honda k parts site), I live in Australia so due to time zone differences and overseas call costs I chose the method of email AND website enquieries which I never even got one single response. LAZY BOYS!

Well I will never attempt to do business with these clowns ever again and I will promote my dissatisfaction on the local honda forums to urge people trying to buy parts from the 'proffesionals' (LOL, yeah right) to steer clear.

DON'T WASTE YOUR TIME WITH AUTOFAIR HONDA

Jeff did an excellent job helping us with our purchase as well as some technical help. Thanks

The sales rep I dealt with, Susan, was absolutely wonderful! I wish all car sales rep were as phenomenal as she was! I can't express that enough! This was the purchase of my very first BRAND NEW SUV and the largest purchase I have ever made and I am 47 years young. Admittedly, I had some anxiety when it came to making the final decision but she never made me feel uncomfortable or pressured or that I was taking up too much of her time. The piece of my experience I can't give 5 stars to was the "haggling" part with "sales managers". The back and forth and the "he wants to come over and talk to you".... roll my eyes, sigh and say to myself "stick to your guns, this is how they do things, this is how they sell cars, but I still DISLIKE it! I wish this part could change, although I have no suggestions how to make it different. I know it's been this way forever. Now that my rant about the "sales manager" is done, I do love my new car, but what is more important to me is that when I'm ready for another, I will only buy from sales people I feel as comfortable with as I felt with Susan. And if I'm in the market for another Honda, maybe I'll be working with Susan again.

Laz and David Flowers were a pleasure to do business with. I have nothing but good things to say about our buying experience yesterday at AutoFair.

I just purchased my second car with them and I love it! Chris Berryhill by far the best! Thank you!!

The sales manager John was truly the best! He should be running the place.

I been working with Ryan Doolin for quite some time now, and he is a pleasure to work with. He really knows his stuff, and makes ordering very easy.

Ty Kang was great and helped us find the perfect car for us.

I had a great experience at Autofair. Rudy was great and the finance department worked incredibly hard to get my interest rate down...and as a result, my payment.

I accidentally showed up at Honda on the biggest sales event of the year. I was helped by adam la rochelle. (putting his last name just incase i get the first name wrong). He was great. He made the process easy, he understood my concerns, and he made me feel like he was on my side. He never tried to offer me something I couldn t afford or question my spending limit. Now I have a reliable car that I love. People who you feel like you can trust during a process like that are people who take a company to the next level. Thank you to everyone.

I couldn't say enough about all the people that worked with me on the purchase of this new pilot. They are the reason I keep returning to Autofair Honda. Honda must be pleased with the team they have put together there. Thank you.

I have dealt with their parts department for years now and they're always amazing. They've even gone above and beyond to get me parts on a deadline. Ill always go to them first
Updated 9-7-13
I've continued my parts dealings through AutoFair Honda, they continue to provide top notch service!
Ryan and Colin are both an absolute pleasure to deal with and have assisted me over several parts orders both for my project car and my daily vehicles. I couldn't dream of going anywhere else for my parts. The only improvement I could ask for would be for you guys to be closer to Chicago but of course that's unrealistic!

Quick and easy to choose the right car for me. Got to test drive a few to make sure I chose right. Everyone was friendly and helpful to me and my daughter!

Friendly, knowledgeable, PATIENT assistance purchasing a new vehicle late in the day. My third time at this dealership, and I will be back.

Adam Rocheleau was great. I came in looking for a Subaru, and left with a Honda. I LOVE my car. He helped me calculate fuel costs, and went over ALL the pros and cons. He went above and beyond, and spent plenty of time answering all of my questions! He was very patient, and I really enjoyed doing business with him.

Jeff S. is the best! Took a few minutes just to help me pair my new cell phone with my CRV! Greatly appreciated it.

He was professional and helpful! Worked to meet my needs and appreciated.

Anita Topic at Autofair Honda was very professional and knowledgeable yet warm and friendly. Everyone we dealt with did their job well and efficiently. The Smart Deal that they have now was much faster than the previous times we have gone to Autofair and I love my new CRV.

Had the pleaseure of working with Sal (sales rep) from AutoFair Honda in Manchester NH.. not once but 2x we as in myself and my husband came out of there with very satisfying deals. He made sure we left just the same way we came in, with a big smile.
#teamhonda
#bestdealers
#customerssatifaction

Carolyn was by far the best sales associate! Lets start off by the way she approached us. Very sweet and direct to the point. I loved how I did not feel pressured into buying a car. Love how she listened to exactly what my husband and I where looking for. She made buying a car easier than expected. She did not sugar coat anything. My husband and I went in just to see our options . Turned out Carolyn found exactly what we where looking for. I 100% recommend going to carolyn.

Nick and Chris were also a huge help with finding something within our budget. Their work ethic is amazing. They are also very direct and straight to the point. They make sure you purchase something you can afford. They even go the extra mile to help find the perfect loan for you. I have had past experiences where the person just chooses the first one they find and thats it. But at Auto Fair Honda, they actually prioritize their customers.

The experience of buying a car with Mike Miller should be how every sales person gets trained. Up front. Honest. Respectful. Literally the easiest buy ever he made the process go very smoothly. Thanks Mike!

This was unqestionably the smoothest car buying experience I ve ever had. It was truly seamless. I asked for availability on a vehicle via the Autotrader app and got a phone call from Autofair within 30 minutes. I arrived the next morning and the vehicle was warming up out front, ready for a test drive. Sue was wonderful to work with through the entire process, they are lucky to have her on the sales team. In previous car buying experiences it s been the typical back and forth, followed by the credit specialist hiding behind some monitors and a few whispers amongst themselves. Not here. Full transparency. Even their credit specialist, Derek, came over to say hello and shoot the breeze for a few minutes while they ran numbers. Jeff helped me complete the final paperwork and made sure I understood exactly what I was signing. Great customer-focused culture here. I ve never felt so comfortable buying a car. Thank you!

I bought my Honda Odyssey in 2014 from Auto Fair. It is a great place to buy car and also car service is good all the time. I highly recommend this place.

Worst consumer experience I've ever been a part of.... was convinced to trade in a lease by sales rep stating that they would take the trade so I would not be charged for incidentals or mileage and then they shipped it off to Corporate who is now asking for nearly $2,000. Spoke to someone in finance who said they would work on resolution and I haven't heard back. I have reached out for resolution with my sales rep at least 3 times since then, 5 calls to the finance guy, multiple chats with customer service and I have not received one response in 3 weeks! I've never put a negative comment on any company but this is the most ridiculous experience of my life. Lied to during the deal, accused of not reading the fine print after I'm being charged, and now refusal to get back to me at all. My biggest regret is that I am stuck with them for 3 more years.

Update....the gm called and was very professional and apologized but also told me he COULD NOT HELP. He fixed the issue of me not knowing the outcome but I guess Autofair Honda doesn't empower their gm to make it right for the customer. What do you in sales for a year? I am a customer service manager of a tiny company and I have the ability to fix an issue for under $5000. Either your policies are ridiculous or I was lied to about whether or not you can fix a customer issue. Nice guy but has zero authority. Either way I've paid and I do not recommend anyone ever go to this dealership.

We had an amazing experience at autofair. Eric D was beyond helpful and gave us a great experience in what could have been a long drawn out process. The autofair team was amazing with our trade in and getting us into the right vehicle for our family.

Went in for a engine block recall. When I come to pick up the car my lights started to flicker. Went back to them and the technician said there was nothing wrong. Go back home to find out that the battery terminal was not tight. Then I figure out days later that the Main Fuse box /relay wasn't tight. The lights stopped flickering but if I had not figured this out my car could have Turned OFF in the middle of the road what kind of work is this? Parth that tech did a trash job

Everyone there was extremely kind. Lazaros was the best truthful car dealer I have ever met. He kept on his promise and got me in a car at an affordable price. He also kept in contact even on his day off to keep me informed on what they were doing to get me into a car. He deserves a raise and a promotion. Tony in finance went above and beyond on getting me financed. He also deserves a raise and a promotion as well. The both of them made make the decision that I will only buy from Autofair Honda whenever I need a new car. I am one very satisfied customer. Again I thank everyone there for being extremely helpful. Laz even bought me a bottle of touch up paint out of his own pocket due to me not having the money up front. I will recommend anyone to Autofair Honda. You guys have made me a Honda guy for life!!!!

We bought a 2016 CR-V from Auto Fair recently. Thanks to Lazarus Skangos for helping us get the car we wanted. He even offered a similar certified car at a reduced price to help with the budget. It was a smooth process and we are happy with the deal. This is our fifth Honda and really like these cars.

I had a very good experience with Honda there customer services are number one on time and very nice thank you

Once again, I had a fantastic service experience at AutoFair Honda. I serviced my 2015 Honda Civic and worked directly with Dan Wood and Perry Cataldo. They noticed that I was missing a valve stem cover and they even replaced it. Attention to detail is part of their every day routine.

Excellent customer service, friendly informative staff.

Service advisor was friendly, thorough and offered clear explanation of what was needed.

I have never owned a Honda prior to leasing my new Honda Pilot. After test driving the vehicle, I fell in love with it and Ben made the process to bring it home fun and easy. He was very engaging and showed a genuine interest in my needs and kept me entertained through the process. I will be back to AutoFair Honda!

Great customer service!! Friendly, fair, respectful. I highly recommend.

It spent 2 and a half hours at Autofair to have a set of snow tires mounted and balanced. Absolutely unacceptable. That is the worse case of scheduling a routine service I have ever experienced. I will never go back there.

Horrible!! I would not recommend Autofair Honda to my worst enemies. First, Saleswoman Melissa and her boss Derek were extremely rude and unpleasant. They tried to force me to pay for the car in full and gave me deadline to come pick up vehicle when I already told them I lived in mass and over 60 miles away. Not only were they inconsiderate of me calling out of state in Mass, I was rather uncomfortable during this entire experience I was shocked that I had to argue with Melissa just to put a down payments on the vehicle to reserve it after we agreed on a price over the phone and without actually seeing the car in person. Melissa talks over you the entire time, cannot relate to the consumer, and makes it seem like you are inconveniencing her. I GUESS MY MONEY IS NOT GOOD AT AUTOFAIR HONDA

After a disapointing experience with a few other car dealerships, i took some advice and called auto fair honda... i was put in contact with Derek Hammond. Derek was extremely professional and knew exactly how to treat a customer. He asked me what i was looking for, and after about an hour of negotiations, i walked out of there with a brand spankin' new Accord EX-L... and i couldnt be happier. Derek and Auto Fair Honda take pride in the satisfaction of their customers. I was told by numerous dealerships that i could not buy a new car due to my credit score... i explained to Derek that i work hard for my money and exactly what car i wanted.... he did what he had to and told me what i had to do to make it happen... and Derek and Auto Fair Honda made it happen. Not only do i recomend Auto Fair to everyone looking for a car.... but I would ask anyone who didnt go through them, WHY NOT?

I have been going to AutoFair Honda for over a year. I had purchased a CRV from another dealership and got taken pretty bad. First time buyer experience. The Service Team has always been courteous and hospitable. My check in guy is Randle and he has gone over and above to help me out with insurance issues even when he was swamped with other customers. Randle and his team have always been very professional, straight forward and never try to sway me into any decisions. Even if I have done work to the vehicle myself they have noted it in the system. I recently went into Auto Fair to look into lease options and left within a few hours with the vehicle of my choice. James Dean worked with me on every option to get me where I needed to be That's a Blessing. I left a very happy person. Auto Fair has all my business! Thanks and Happy Holidays!

Courteous, professional, knowledgeable.
I was completely impressed.

Kerry and Mike were amazing and got me in and out within 2 hours which was promised and delivered.

Kerry was our salesperson and was amazing. Help us get the right car and at an excellent price. Got everything done and driving within day. Thanks Kerry. Looking forward to do business again!

John was very polite and helpful. I will be asking for him next I need service

Staff was excellent - Manager Moe, Team Lead John, Finance Lisa and especially our sales agent (Scott). Two things I want to mention to note for improvement are: 1) someone on the detailing crew is not doing a good enough job. We originally were going to purchase used and the car went thru detailing which was not up to par so it was sent back again. Then we changed our minds and bought new and the same thing happened. It went thru detailing twice and that one was also not up to par. We will bring it back in for another more thorough cleaning. 2) I believe that improvement could be made in the processing time; first day (we were there 6 hrs.) We test drove 4 cars on a very short loop & purchased the used vehicle.. 2nd day (we were there 5 hrs.) we brought the car back for another cleaning to redo paperwork and drop off a check. However, due to the condition of the used car in daylight we changed our minds and returned it for a new one we test drove on the first day. The delays this day can also be attributed to the multiple time in for cleaning. Although, something has to be done about training the cleaning crew better and to streamline the processing time, I do feel that the regular staff deserve the 5 stars for their tireless effort in helping us finalize the sale to our exacting standards and their friendliness on such a late night the first day (we didn't leave there until 9:30 pm; we had not had dinner and it was late for the staff as well.

My car was serviced today and the service advisor ( Joshua ) was courteous and friendly, very helpful, provided an accurate estimate and delivered the car ahead of the promised time. I have had my auto serviced here for years and am pleased with the quality and value of the work done. I can recommend this dealership for service based upon my personal and favorable experiences.

They did an awesome job. My credit isn't the best and they were able to work with me to get me into a brand new car. A+ guys!

Getting in quickly was fantastic! The actual work promised took longer than expected though.

I live 1.5 hours from AutoFair. My receintly purchased 2013 Sport Accord needed the CVT transmittion up date along with a couple of other minor problems that needed to be checked out. Service Manager Perry Cataldo made it possible for me to have these services done while I was in Arizona leaving from the Manchester Airport. I was shuttled to the Holiday Inn Express after leaving my car at AutoFair and when I returned 5 days later at 11 pm my car was waiting for me at the Inn. Perry and AutoFair went out of their way to make it convenient for me to get the services done in lite of my travel time from for the dealer location. THATS GREAT SERVICE !! The work was done and AutoFair included a 30,000 mi. check which wasn't one of my request. Props to Perry and AutoFair. I'll be back, no question......

Adam and all of the team at Autofair were absolutely amazing! Never felt pressured into doing anything I didn t want to, and got all the helpful information needed while being there . They listened to my needs and didn t try to steer me in a direction I did not want to go.

I recently leased a car from Auto Fair Honda and I couldn't have been happier with the entire experience! I went in a week ago to lease a Honda Civic and the entire experience was wonderful, easy and quick. The staff was pleasant, knowledgeable and courteous. My salesman, Tod, was great, very polite. The dealership was extremely busy, it was just after Memorial Day and the end of the month as well, but never once did I sit and wait for very long for anything or for anyone to talk with me or move me along to the next step of the process. I was VERY happy with my entire experience at Auto Fair Honda as well as with the salesman, Tod, and every at the dealership and would absolutely recommend this place to family or friends.

Frank Cisewski was my service advisor on my last visit, and he did a mervelous job!

Super efficient and polite. My oil change was actually finished ahead of time. If I could deduct a half star, I would note that my mileage sticker was not posted on the windshield - I went back in and was told by another service adviser that the printer was down. I should have been advised up front.

Nelson Medina did an awesome job explaining to me what I needed for the car. Also what I will need done in the near future. He was very pleasant. Autofair Honda you are lucky to have him as an employee. He explained everything to me and answered all my questions. I also didn't feel rushed.

John was fantastic. I was a bit apprehensive bringing my Honda to a new dealership than the one I bought my car from. John put all the apprehensiveness to rest. He explained in detail the service I needed and checked for recalls. He checked in with me and explained that I needed a safety inspection. He didn t try to sell me products that I didn t need. I am now ready for the winter season. Thanks John!

I hate car shopping and dread it each and every time. Ben Huckins from Autofair Honda contacted me first through email and assured m it would be a painless experience. Well, he was right from the very beginning! It was extremely relaxed with no pressure from anyone there. Their staff was extremely helpful and made the process easy. It's not the first time I've done business with Autofair Honda in Manchester and it won't be the last. Thank you Ben, Chris and Tony for a great experience!! I would definitely recommend Autofair Honda in Manchester to anyone looking for a car! Great service!!!!

We had a great experience buying our 2019 Honda Pilot- Scott Duguay and his team made it an easy transition into a new vehicle!!

The staff were very professional and helpful. I was able to trade in my vehicle and drive home in a bew vehicle the same day.

I dealt with Matthew DiClemente and he did a great job. Extremely knowledgeable about the vehicle (2017 Pilot) but what impressed me
the most was that he was extremely responsive. He returned my phone calls and E Mails in a very timely manner. A much better overall car buying experience than a few years ago.

The whole team here was wonderful kind and didn't rush I want to say a special shout-out to Faith and Mu!!! They made the experience one I will always remember and changed my view of all car dealerships and how to treat customers.

Shortly before delivering my three grandchildren to their parents, a dashboard warning icon went on which indicated a problem with my tires. I dropped off my beloved beasties and carefully drove to AutoFair Honda about 10 minutes away. Thank you John Otis and Jeff Plue for quickly making my vehicle safe again for me and all the precious "cargo" this Nana transports in it.

Best car buying experience I've ever had. Ty was great. No B.S.

We were looking to replace our 9.5 year old Ridgeline. Jason Lacroix found us a Black Edition and Ron Wilson made the purchase very easy and fully oriented us to the new electronics. It was an excellent experience and we love the truck. Many thanks.

My experience here at Autofair Honda, was one of the best visits I've ever had . My husband, tom and I were greeted by Bob Black here and he helped us purchase not just one, but two cars. We really had a great time there and Bob was very helpful in our getting what we wanted. Thank You Autofair.

Autocare is there to make sure you are driving a safe vehicle. They keep you up to date with all needed repairs and recalls. I appreciate my Veterans discount for serving my country.

Steve Montour was great and honest I really appreciate that!!

Felt very pressured to test drive and buy, I couldn't get out of there fast enough

I just purchased a 2013 CR-V through Matt Dube, Matt is the most professional, knowledgeable, and positive sales person I've come across. He is patient, no sales pressure, goes the extra mile and gives you various options to ponder. Although he is Honda loyal - he is customer loyal. This is the fourth vehicle that I purchased through him and would buy my next 4 Honda's from him!! He is a class act and definite asset to AutoFair and Honda. Thank you for employing such an honest and stellar person!!

He was very helpful on the questions I had and very informative about my additional work that my truck had

A couple of months ago I contacted Autofair about a 2016 Accord. later that week my wife and I met with Isaac P. who had a car ready for us to test drive. I told Isaac earlier that we were still exploring different makes and models and we were not ready to purchase just yet. We had a great test drive, the Accord continues to live up to it's reputation. We have owned five Hondas, four were Accords. This past Saturday we returned to Autofair and purchased another Accord, this time it was a 2017 EX-L V6. Isaac, Chris and Moe answered all our questions and went over everything thoroughly with us. It was late by the time we wrapped things up so I returned in the morning for the inspection. While in the waiting room the following morning I overheard a technician informing a customer about the repairs that would be needed in order for the vehicle to pass inspection in December. It was the typical brakes and tires that everyone needs to get from time to time. The technician did an excellent job explaining the issues with the tires and brakes and included the technical reasons that these items would fail the upcoming inspection. The technician presented a quote for the work that would be required and let the customer know that there was no rush to get the work done right now. For most of us we don't get to be the fly on the wall observing a conversation such as this. I observed the technician and the customer and saw that they had a mutual respect for each others position in the conversation. The customer wasn't just a car that needed repairs but rather a Grandfather living within a budget supporting his family with his Grandson in tow, and the technician was sensitive to that. The customer accepted the news reluctantly as most of us do and the technician did an excellent job explaining what was required. I thought to myself, if I was that customer, this is how I want to be approached at a time like this. Be it myself or anyone in my family. So for you the reader, here is the big take away from this review. Autofair Honda is a class act, from the sales floor to the service department! Pay them a visit and don't forget to ask for Isaac P.
P.S. Thanks Isaac P. My commute to work today in my new Accord was awesome!