Should be 0 stars - Arrived at the store with no ...

Should be 0 stars - Arrived at the store with no people at the desk... Very poor service from the front liners as they fail to ask customers good probing question to determine the issue. Even the technician needs to be re-trained/ trained. Came and was offered a $100 plus solution-replacement when clearly the problem was not the motherboard of the watch! Pays to ask a friend- as he fixed the issue for me instead after we we went to check other resources for answers. What irks not just me but other customers too on what I saw is the lack of empathy from the front liners. They just mechanically go in and when they come out will just say "My technician says..."