I recently switched my insurance to an agency I fo...

I recently switched my insurance to an agency I found online. The rates were reasonable, and the coverage seemed sufficient. So far, I haven't had any major issues, and their online platform is user-friendly. However, I have noticed a lack of personal touch in their customer service. It feels like dealing with a faceless company rather than having a personal agent. Overall, I would say they are a decent option for basic insurance needs.