I recently engaged with a digital marketing agency...

I recently engaged with a digital marketing agency based on a recommendation and was slightly disappointed with the overall experience. While the website was visually appealing and user-friendly, I found the level of customer service to be average at best. The agency's communication could have been more proactive and personal, as I often felt like just another client in the queue. Additionally, the services provided did not fully meet my expectations. I was hoping for more innovative and customized solutions, but the approach seemed somewhat generic. Despite these shortcomings, I do appreciate the agency’s efforts in delivering results within the agreed timelines. However, I believe there is room for improvement in terms of tailoring their services to better meet the needs of each individual client.