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richard wilson

3 years ago

Normally a 5 star experience but the royal club su...

Normally a 5 star experience but the royal club suites and lounge show that luxury is not always better.
The view from the suite was of the access road and hvac systems of the opposite building.
The lounge is a very formal affair and although the staff are fabulous it is not an overly relaxing place and feels more like a restaurant where they chase you for the next customer.
Breakfast in the Royal Club lounge was also a huge disappointment with quite a poor selection compared to the fabulous breakfasts served in the main building.
The room itself, no complaints, spacious, clean and modern with a fantastic jacuzzi bath and separate large cascade shower.
Minor complaints but when paying for the top class of room, it feels restricted compared to the main hotel areas.
The biggest positive of the stay however are staff. Each and every person are friendly, professional and happy to help out in any way they can.

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