We stayed at Unit 1 Makhato, and we will never ret...

We stayed at Unit 1 Makhato, and we will never return. The unit is in really bad condition even though Sondela feel these are private lodges and are supposedly well equipped and maintained, this one wasn t. We did complain to Sondela and we were told that if we had a problem with the price and the conditions we should take it up with the owner as they set the price. If that is the case, why are the fees set on there website? We booked through Sondela and not through the owner and we paid Sondela and not the owner. They, being Sondela, handled the situation as badly as the condition of the house. We were considering trying the lodges again, however the way we were treated by Sondela directly has made us decide to rather go to other resorts in and around the area.

To Sondela management, if you don t care about your customers and their grievances, someone else will!