Not a good experience.

Not a good experience.

My son was registered for this 4th birthday at this pool by grandma.
After this I went to the counter, and we were advised to purchase a 4-week ticket because some children don't like it, and then you don't suddenly lose all your money.
That is why he went on swimming lessons for 4 weeks.
In week 3 he got a teacher from another group, who treated him very antisocial. He had to pee and told the teacher so he could leave the bath.
After this she snarled at him that he was just unlucky.
I complained about this, and according to the desk this had to be done by e-mail.
The complaint was never responded to, but through other parents we heard that she was eventually fired because there was a constant stream of complaints about this teacher.
We were not informed of this by the swimming pool either, there was only a sign that Miss xxxx was absent.

In week 5 my son unfortunately suffered from his severe lung disease, and was therefore not allowed to swim anymore.
Fortunately we had a 4 week card, so I called to unsubscribe him for the upcoming months and this was no problem.

After a few months he was finally allowed again, and we drove to the swimming pool to register him again for the waiting list.
When we arrived here, we were told that we would have to pay immediately for the past months.
On this I indicated that he only had a 4-week card, and I neatly canceled when it was used up, and I was told that this is more like a payment in installments and that you are stuck with 16 weeks anyway.
This was the first time I had been told anything about this, and I found nothing about this in the booklet either.

I contacted the swimming pool of course, but the message was that their employees ALWAYS say that it is not possible to take only 4 weeks, and you are stuck with a package, so I should have just listened better.
There were even a number of parents who stated that they had not been told this, but again no response was given.

All in all it took a long time, a lot of telephone conversations, and a disappointed child and there has been no form of solution or apology.
We don't go back to the swimming pool anymore, a pity about the registration fee, but it's not that customer-friendly that I often experienced.