They denied me medical treatment after I had been ...

They denied me medical treatment after I had been going to PT for almost 3 months. I was told I could not wear a mask for a unrelated medical reason and when I showed up for my PT they said that they could not allow me in without a mask. I explained my current situation and they said that they could not let me in because it is their policy that regardless of other medical issues you have to wear a mask. So now I'm out of much needed PT because they are not understanding to others. I understand the whole Covid thing but there are extenuating circumstances that prevent some people from this policy. I learned today that the staff at CVMC and there higher ups just don't care.