Extremely poor customer service. When installing ...

Extremely poor customer service. When installing one of their play structures, a steel bar (that was originally welded) snapped. This company does not stand behind its product, they would not replace the faulty welded piece, instead they sent me a quote to replace it.
Also, dont expect to get ahold of anyone via phone, they only do business by email and won't give out their numbers.
It's amazing that a company run this poorly is still in business.