PEOPLE GOT STUCK AT TOP AND ONE STAFF MEMBER IS VE...

PEOPLE GOT STUCK AT TOP AND ONE STAFF MEMBER IS VERY RUDE

I give this museum a 1 star review because my family and I wanted to go see the Arch, and thank God we bought the boat trip and the rise to the top package. We went on the boat ride it was nice very informative I recommend sitting on the left side. When we where done with the cruise we planned so that as we finished the cruise we could go up the Arch. When we arrived to the line for the Arch they had to shut it down because the tram got stuck and people where stuck at the top ... They gave everyone a full refund (for the ride up) but one lady in particular let's call her ( white haired, power tripping, park ranger B*$#&) she was rude to everyone as if we had inconvenienced her she was demanding that familys split up and only 1 person from each family stay in line (which I get to a degree but I was not letting my 10 year old sister walk away in the sea of people by herself. Then she forced people into a line that no one was operating and didn't start operating until 30mins. This all happened Sunday August 4th