When I stay at a 5 star hotel I have higher standa...

When I stay at a 5 star hotel I have higher standards/expectations. The hotel's customer service was not great. The bathroom drawer pulled all the way out and just missed my foot! (That would not have been a very good start to our mini getaway.)
It took them 1/2 the day to get it fixed, after they said they'd get someone there to fix it "right away." The professionalism of their employees was not up to par.

The valet staff was excellent and and knowledgeable with directions and local areas. Room service was good. The views were gorgeous.

Overall, I am not interested in coming back.