I'm not going to give a scathing review of Joseph ...

I'm not going to give a scathing review of Joseph - there have been plenty of those on here. (I'll add that transparency in advertising can go a long way to not making so many people so upset). What I will say though is that Drury Lane's customer service is absolutely appalling. I had multiple family members try and have civil conversations with a management person about their advertising issues and we were brushed off and told that we were the problem. I loved this theater and have attended many shows here, but after being treated so terribly during my last encounter, I won't be back again.