TOTALLY AWESOME STAFF - Great Place to Host a Kid'...

TOTALLY AWESOME STAFF - Great Place to Host a Kid's Birthday Party
I've been meaning to post a review for months now and have even more reason to do so!
Back in October, we hosted my son's 9th birthday at the Grimes location. Prior to booking online, we had never visited the facility. (The online booking was user friendly and super easy.)
So after booking, we decided it was probably best if we tried things out before the party. We went climbing and had a wonderful time!
Prior to the party date, we received communication (email & phone) regarding the terms and expectations of the party (including an online tracking system which allowed for easy tracking of guest attendance and if they had submitted the required waiver).
On the day of the party, the staff had EVERYTHING totally ready for our arrival. (To include the party room set up with party favors for each kid!) The two staff members assigned to our party were SUPER AWESOME! They were knowledgeable, explained everything so the kiddos understood, attentive, and very engaging with the kids. We even had two additional kiddos attending which bumped our party number over the maximum; the staff members didn't allow for this to overwhelm them, they were so great about it!
After the party, I started to clean the room and the staff members were SO HELPFUL! They insisted they would take care of it for me.
A few days after the party, we received a *handwritten* postcard in the mail wishing my son a happy birthday. Talk about service!!