I have been going to this place since kindergarten...

I have been going to this place since kindergarten. Absolutely love the doctors but man oh man is their office people really making this a bad business. Last year was the first year I had a problem. They forgot to order my trial lenses. Three months later I had finally gotten them and then another month the scheduled me back so it took me 4 months to get new contacts. I gave them the benefit of the doubt and thought it was an honest mistake. I really love the doctors so I went back. I had my eye exam in April... still no trial lenses... I called and they said they have no record that I was supposed to get trial lenses. I then told them the whole conversation I not only had with the doctor but with the lady who was supposed to order my trials as well. I paid out of pocket for my glasses because they said the contacts were more expensive and I could use my insurance for one or the other. I spent $300 on the most basic glasses I could get and still have no contacts to even try. I ve been wearing my last set of contacts for 3 months now and I m really upset because my glasses prescription is so high it hurts to wear them for too long. I NEED my contacts. They called me back 2 weeks ago and told me they were on backorder. Well I called today to check on them and they re saying they never ordered them again. I m just so frustrated. So sad to say but I m going to have to find a new eye doctor next year and it seems like it s not even the doctors faults. I gave this 2 stars because I love the doctors so much that I couldn t give them 1 star.