Andrew Hug

Review of Community Health Plan of the R...

I've had multiple bad experiences in the 20 months...

I've had multiple bad experiences in the 20 months I've been on their plan.

Two years in a row I've had to pay for my sons medication out of pocket because their paperwork wasn't ready until 2 weeks into the new year.

They lost record of a payment that I made. Even though I made the payment by credit card, they never applied it. This resulted in my insurance being cancelled twice. Both times I was reinstated, but had to spend HOURS dealing with multiple people who told me conflicting information. In one conversation I would be told they found the payment and would apply it, then, the next time I would be told that conversation never happened. To make matters worse, several of the customer service representatives I have talked to have been condescending to me.

If you choose this company, make sure to get everything they say in writing. Not sure that will even help. I have transcripts of cs reps telling me exact opposite things.