Alycia Edwards

Review of Rejuvenation

I ordered clearance hardware and a few days after ...

I ordered clearance hardware and a few days after my online order, I got an email that my order was canceled. I called customer service and they said the knob was discontinued. I called Emtek, the manufacturer of the knob and found out that it was NOT discontinued but that rejuvenation decided not carry this knob. When I called customer service again, they told me they don't keep inventory on their clearance items which is why the website allowed me to place an order. They even tried to bargain with me by giving me 15% off, then 20%, then 25% off my next order instead of making this right (the clearance knobs were 96% off). This company is not honest (knob is not discontinued), this company has no integrity (they still can fulfill my order because they are a retailer of emtek), this company is not organized (doesn't keep inventory) and this company is not loyal (I have spent thousands here on furniture, lighting and accessories). The customer will take the fall with this company.